Chicago hotels near 360 CHICAGO

Cons: Nothing

Cons: We loved everything about it.

Cons: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Cons: The additional room service charge

Cons: Room service food quality wasn’t great. The room was low occupancy for Covid but all of the travelers were placed clustered together, so it was quite loud and frankly felt crowded and unsafe. The bathroom, while gorgeous, is terrible for families as it blocks no sound or light.

Cons: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Cons: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Cons: I kept getting lost and found the hotel a bit tricky to find when on foot, tucked away on a side street. The entrance is also a bit hidden behind the front restaurant.

Cons: House keeping never ended up cleaning my room while I was out for an extended period with our dog guest - even after I called to confirm they were coming up

Cons: Loved everything

Cons: Our room was pretty hot and we couldn’t get it to cool down even after turning on the ac and fan.

Cons: Nothing!

Cons: Spa in the hotel and bath tub in the room

Cons: Having to leave the next morning

Cons: Bed could have been more comfortable

Cons: We ended up with a “suite” which was kind of more like handicapped bigger room but it was nice all the same although a bathtub would have been nice.

Cons: The hotel was nice overall but a few experiences totally ruined our trip. First off, it's the middle of the summer and the air conditioning in our room wasn't working. So we had to sleep in an 80 degree room. Next we found a massive blood stain on the comforter that someone tried to wash but it never came out. Absolutely disgusting! There was also mild in the shower which again goes to show the rooms are NOT clean. There was also very little lighting in the room and most did not even work. For over $300 a night do yourself a favor and go elsewhere.

Cons: Here's the thing: The Hyatt hotel is immaculately clean, provides comfortable bedding, has a large, clean Gym, and is near most of the things that I would want to do in a short period of time in Chicago... So why two? Because these are the things that any hotel should have. Saying these things are a perk of the Hyatt is like saying or Raven has the perk of being especially black- it's a raven, of course it's feathers are black- The problem here is that the photography and the advertising of the hotel makes it appear to be something that it is not: it is not a stunning luxury property. It does not have an incredibly intuitive and beyond accommodating staff, and it is not a property that includes the kind of accommodations that I'd expected when I had originally booked my stay. More on par with a comfort inn, or Marriott courtyard, then a main-name property such as JW Marriott, Hilton, or Westin, this "Hyatt" seemed bare-bones and disorganized. Two rather slow elevator trips separate you from any convenience of entrance and exit- The room was not ready when I arrived and the option suggested to me in compensation was a larger suite that featured less beds then I requested and came at an additional cost, as that was my fault my room was not ready, and as if if I would prefer to pay more for something that offered less than what I had asked for. At any class hotel, I wouldn't have been upgraded, and I would have been upgraded at cost to the property. The bathrooms, while clean, were adorned with showerheads that looked like they had been purchased in a 1986 apartment building resale auction and worked about as well as an exposed drain pipe I once showered beneath in Thailand. Parking is a full $24 per day more expensive than the majority of the garages around the area, which for the life of me I can't understand why, and the valets took nearly 15 minutes more than they had suggested to retrieve my car when requested, and did so in such a manner that the majority of things I keep in my trunk had shifted- and believe me for someone who drives as aggressively as I do without cause for such an occurrence- this can only lead me to believe that the valets thought perhaps they were in a stock car race. overall, it's not so much that I dislike to my stay at the Hyatt- it's that being in Chicago native company, and a highly rated hotel, with a main branch name, I genuinely expected to be walking into a situation that was just one star more professional than what I received- and the Accumulation of one experience after the other constantly coming in just slightly less than what it should have been found me leaving the hotel with a fairly negative taste in my mouth, not for the stay that I received, but for the complete and underwhelming lack of what I had expected. My suggestion- if you were going to stay 20 minutes outside the city at some discount hotel, this place is better. But if you want the downtown Chicago experience, don't even look in this direction

Cons: Had some unusually noisy middle-of-the-night mechanical noises. Staff compensated us with points willingly and graciously more than making up for it.

Cons: Rooms are a little dark.

Cons: No free WiFi in room, just lounge area. Pool and jacuzzi were closed, which was a real disappointment since it was one of the major reasons why I chose the hotel. My view wasn't great but I understand it's kind of a thing that's out of my control.

Cons: Pool was small and not kid friendly. A 16oz pop was $4 plus tax at hotel store

Cons: Not the hotels fault but due to covid, restaurant/bar was closed during our stay. Only open Thursday-Sat or Sun. Did care for having to go up to 2nd floor lobby and then switching elevators to get to our room

Cons: I liked it all

Cons: The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.

Cons: The restaurant was small with limited options but it appears they are renovating.

Cons: It was perfect

Cons: Never received maid service without calling for the three days we stayed there. Disappointed I had to pay $4 for coffee in the morning. Should have a coffee bar out early in the lobby. Would be nice to have a fitness room in the hotel.

Cons: There was nothing we did not like.

Cons: There is complementary coffee in the lobby however, I’m room coffee would have been preferred.

Cons: No complaints

Cons: Room Service was as expected for similar hotels. Pricey, Ave quality, the usual limited items. Wouldn't take much to provide better then expected.

Cons: needs some renovation but for the price is very good

Cons: Very dark rooms. No desks . Bad value . For the same price you can stay at much nicer hotels

Cons: 1st room constantly smelled like someone was smoking in our room, so the front desk switched our room (which was nice). Only one elevator working, long waits.

Cons: Dark, dated hallways. Very slow elevator. Our bed was not very comfortable. Rooms smelled a bit like smoke. Iron damaged some of our clothing.

Cons: You need to tell customers that they need to pay to park. Additional 45- 75 dollars to park was very disappointing and the butler food service was awful and completely messed up. You need to get better food service for room service.

Cons: $58 valet only parking. There really was no other option besdes street parking, which was non-existant. Typically there is a cheaper or free self-parking option, but not here. This was not clearly advertised prior to us booking the hotel. In fact it lists "parking" as an ammenity, so I at least assumed that we could self park the car, which was not the case. It increased the price of our stay by more than 50% of the actual room cost. We were VERY disappointed in this. Tried working with the hotel and Kayak to resolve this issue, which only wasted my time and increased my frustration. When I tried to cancel my reservation, we were notified that there are no refunds, so we had no choice but to pay $58 for parking and stay there. Also wish there was a pool or hot tub.

Cons: A couple things - (1) don't stay here if you want a good nights sleep. You can hear literally everything outside your door and hear every door on your floor slam shut. (2) you will be charged a $6.95 hotel service charge at the end of your stay. Apparently this is to cover the costs of "free" wi-fi and the fitness center plus a donation to a local hospital. Ridiculous. All in all, very average hotel and I probably wouldn't stay here again.

Cons: Nothing. It was all perfect.

Cons: Rooms seem old inspite of attempts to renovate, esp bathroom, and quality of room not that great for $, bed was pretty hard, didn't know about super expensive parking rate until we got to hotel

Cons: Bathroom was small, elevator was slow, WiFi was poor

Cons: I had no problems with this hotel at all, I enjoyed my stay all around.

Cons: This hotel is in serious need of remodeling! There is signage (28th floor near the elevator) with blended jagged edges. The filers in the room need to be cleaned. The bathtubs have caulking with gaping holes everywhere and the carpet needs cleaning. There are layers of cobwebs all over the windows and in the business area of the room.

Cons: My only complaint is that there were a lot of issues with the elevators being broken the last couple days. Usually at least one was functional, but with a lot of traffic flowing up to the rooftop bar that wasn't quite enough, and it's not fun taking the stairs to the higher floors!

Cons: The hotel needs some updates. The only thing that made it 'Hip and trendy" was the decor. We could see the light from the hallway shining through into our room because the gaps between the walls and the door was ridiculous. It was a built in night light. No information about the hotel was in the room either. Didn't know who to call or where to get anything. Glad we didn't pay more than what we did. And by the way, the tacky, shiny, red wall paper in the bathroom was terrible. =]

Cons: No restaurant

Cons: Carpet was a little off putting

Cons: Check-in. Rude-ish staff. Rooms need maintenance.

Cons: The room was not at all what we expected from the description when we booked it. It also had a broken out closet door in need of repair.

Cons: my latte from the espresso bar was WAY TOO HOT, burnt my tongue!

Cons: The revolving door is a little heavy.

Cons: I went up to check out the rooftop bar at 8:30 p.m. on Friday night and the door was locked, I was waved away by an employee who did not offer anything else, like if and when the bar would be opening...

Cons: We booked a Tower City View King Suite, but it was not available when we checked in so we were downgraded to a Tower Queen Suite. 1 of 2 elevators was out of service for 2 days! (which makes it quite a chore to get to the room on the 28th floor) Forgot something? Too bad, because I'm not waiting 10 minutes to wait for an elevator going up and 10 minutes for an elevator going down. Room was unbearable stuffy and slightly noisy. I usually sleep like a baby, but I tossed and turned every night for 4 nights.

Cons: No pool. Breakfast was not included and breakfast buffet was 14.99 per person.

Cons: I didn't like that I had to leave the amazingly comfy bed and get back on the road after only one day in Chicago.

Cons: The TV did not work.

Cons: Me personally, and just my opinion, we weren't too fond of the shampoo/conditioner and body wash scents.

Cons: I didn't like the parking fee and noticed it was overpriced compared to other lots in the area. The hotel should include this or offer a discount.

Cons: THIS HOTEL IS NOT 5 STAR. Kayak has it listed as 5 star and it is not. Closets are very small...only a couple of feet wide. Not a lot of drawer space. If traveling on business, not easy to work in room.

Cons: The noise traveled into the rooms from the hallways. It was very easy to hear my neighbors going in & out of their rooms in the morning.

Cons: Even on the 17th floor, there was a lot of street noise. We could even hear the saxophone player at the corner of Rush and Ohio! We also had a charge for the room honor bar that was added to our bill even though we did not use it. Watch your receipts!