Chicago hotels near Willis Tower

Cons: Nothing

Cons: We loved everything about it.

Cons: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Cons: The additional room service charge

Cons: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Cons: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Cons: Room service food quality wasn’t great. The room was low occupancy for Covid but all of the travelers were placed clustered together, so it was quite loud and frankly felt crowded and unsafe. The bathroom, while gorgeous, is terrible for families as it blocks no sound or light.

Cons: We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.

Cons: There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).

Cons: That we didn't get to stay longer!

Cons: Gym kind of sucks.

Cons: nothing

Cons: That I couldn't stay longer... I loved everything about the room.

Cons: This hotel is just way too loud with people partying right up front. Didnt even feel safe.

Cons: The coffee shop has gone down hill

Cons: The room was a little noisy from outside noise.

Cons: That' the windows could not be opened, so the room could not be ventilated and freshen the air.

Cons: Room service was inconsistent. Ordered same sandwich twice, received completely different sandwich and sides.

Cons: We checked in early and dropped off our bags, no problem. Then we got the notification that our room and digital key was ready, so we made our way back. When we tried to get our bags, no one was there to talk to so we had to go to the front desk and they were going to send them up. We went upstairs with our digital key ready and it didn't work. We had to go back to the front desk, only to have the staff not believe us that it didn't work. They gave us a regular key and we went back upstairs. I had wanted to freshen up but the bags had not arrived. We waited about half an hour but ended up going back to the front desk to remind them to send the bags up. After that, the stay was fine until I was over charged for the room and had to call the hotel to get the correct charges.

Cons: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.

Cons: Staff were horrendously unhelpful on more than one occasion

Cons: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.

Cons: We went to this hotel so we could have access to the rooftop lounge. They made it very hard for everyone by saying that it’s Booked all year but if you come and wait in a ridiculous line for a few hours you will get in. Are you booked or not? Another thing was the shower water that took very long to get hot.

Cons: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.

Cons: Bar, location and staff

Cons: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.

Cons: We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.

Cons: There should be a parking facility for the guest. I was paying almost the same amount for the parking what is was paying for my room.

Cons: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.

Cons: Soundproofing could be better, for something so new, too many items weren't working.

Cons: Because it was our 10th wedding anniversary I called to have a bottle of proseco waiting for us in the room. I was told they didn't have proseco but it was listed in the menu. The walls are paper thin. So much so not only could I hear the guy next door but I could also hear the person he was talking to on the phone. came downstairs to get my car from the valet and was told it would take 20 minutes. No one said anything when I checked in and there were no instructions that allowed you to call ahead from your room. Bathroom floor was sticky. Overall, the worse hotel visit.

Cons: At first the lobby seemed a little formal to me, but after I saw that a coffee shop and sitting area were on the floor just below, the lobby made sense to me as it was very easy to navigate and functional, and the more cozy atmosphere was left to the area below.

Cons: No complaints.

Cons: Check in was uncomfortable. My family requested an early check in first thing in morning thru Kayak. We drove several hours with young children & wanted to get to the Chi & settle in for our short visit. I was told thru text an early check in couldn't be guaranteed. We lived in Chicago, spouse a native so we didn't mind finding something to do. We arrived at 11:30 after having breakfast in Lincoln Park by the zoo. It was raining so we decided to try to check in early. I took my place in line. Another lady walked up to the only staff attended desk & stepped between the woman already getting service & myself. She proceeded ahead of me & I spoke up. She huffed & puffed. As if I was inconveniencing her. Worse off the staff member states he didn't know who was next but she just needs to swap her key and I could wait since my check in would take longer! I protested but she was serviced while I continued to wait! When it was my turn I was told I couldn't check in, I was 9th in line, & we couldn't expect a room for at least 2 hours... unless we chose a room to small or we paid $75 for a suite! I removed myself from line & called my spouse. I returned to line moments later to a different staff member, Ricardo. He immediately set us up with the room we needed & handed me keys! Amazing the difference a minute makes! Thanks Ricardo! Later that evening we saw the woman who stepped in front of me & received preference from staff. She was in full pilot uniform leaving the hotel. She hosed past me looking like an angry pitbull. Despite the great location and family friendly atmosphere we might never go back. There are too many other places to choose from!