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Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby View from the window,
Convenient location, good value, well equipped room, excellent service. Nothing
It had a good location in relation to the things we wanted to do.
Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable. It would be appreciated to have an iron in the room.
no frills, very comfortable, very close to train for airport. no dislikes
the location of the hotel and front office help. the poor services in the hotel.
cozy the small bathroom
Nice clean rooms Parking was terrible
Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
Excellent locatiion and service
location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable fold out bed was lumpy and uncomfortable.
I like the location the best. Breakfast was ok but maybe offer more choices. Room had a mold smell and door locks were very loud when closing.
Having managed a hotel myself previously, I was pleased with how friendly, helpful, and quick the staff were in their attention to guests. Very clean and welcoming.
Free breakfast in the morning. The eggs were questionable though. My toilet didn't work.
They gave me a bigger room when they found out it was my birthday. The room is nice. The lobby is spectacular. I could have spent a day relaxing in the Living Room. No problems really. Not much of a view.
1) Walls were so thin, we could hear neighbors talking on phone or to each other. 2) The sheets/bedding were like sand paper. I am not spoiled, so believe me when I say, that for a hotel of this price, they could have at least used a better quality of bedding. 3) The design of the hotel (rooms and common areas) is "tacky modern" -- Not sure who thought this looked work? 4) In short, spend your $250 else where and get a much better experience. On a scale from 1 to 10, I would give this stay a 5.
I loved our stay. So chic with a cool, modern, vibe. My kinda place. As a city girl, I appreciated the slanted bathtub that fully covered my body. It was nice to take a bath. Being on the inside of the courtyard was perfect for light coverage and news coverage. The bed was super comfortable and the room, no small, was hip and wonderful. We stayed for New Years Eve and just walked to all the festivities. It was perfect.! If people were loud, or had more than 5 people in a room, you could hear them through the wall clearly. You can also hear clearly outside the door. Also, the plumbing makes for great water pressure, but the downside is that you can hear loud plumbing through the walls when someone runs a bath or shower above you.
Everything was in working order, staff was super friendly & professional. From the valet to the concierge to the bartender, they all made us feel taken care of! They asked the reason for our stay & we said it was our friends bday. They sent up a bottle of wine & a dessert for the bday girl. I was asked whether I wanted my receipt printed or emailed and I said emailed. I haven't received it so idk what my bill is yet :-/
It's in the financial district downtown, the only con is location, it's very close to wills tower, millennium park, etc Rooms are extremely small, you can barely move around the bed, the bathroom as close to no space for putting your makeup or curling iron etc. the noise level is bad, at 03:00am Sunday night early Monday morning some girl was screaming and shouting on the phone, telling her friend or family to come get her. Unacceptable this went on for at least 15 minutes, I wanted to call security on her.
We enjoyed the location We didn't like the initial room. It smelled terrible and was tiny. The bathroom door was an inch from the toilet when it opened and there was no room to put our bags.
Downtown location. Liked the Bliss toiletries. Modern touches to the room like the uplighting under the bed and illuminated art. Very cool lobby and bar. Very small sink. Dated room. View of a back alley from our room. Small bed, no coffee maker. Small room. Way over priced for the quality.
Beautiful hotel with a great location. Staff was very friendly and helpful. I expected more for the price. We were upgraded when we checked in, which gave us a larger room. The bar in the front lobby was extremely expensive, had it not been so overpriced we would have spent more time there.
Clean room, with plenty of supplies Small room, worked for a one night business stay, but wouldn't have worked for a longer stay.
The ambiance of the hotel was fabulous ! Room was large and comfortable. .
Very posh, clean and pleasant stay. Will stay at this place again in the future. Being a very busy weekend during our stay, only a king bed was available instead of the double bed we requested. Reception was very nice and sent us a roll away bed without charge.
Friendly staff Comfortable beds and rooms Convenient location Expensive wifi Expensive in-room dining
The staff were very helpful and friendly. The room was fantastic, love the balcony. Thank you for a hotel chain finally realizing that not all people are 5 foot 8 inches tall, it was nice to be able to shower without having to squat to wash my hair, kudos for the adjustable shower heads. Having to pay to park in the lot of the hotel i was already paying to stay in.
view, walking distance to dining, willis tower rooms are too small, no refrigerator in room, shower water luke warm
Loved the modern room designs, layout, and furnishings. Very helpful, friendly staff. Great location to access downtown and the "L" to see the rest of Chicago. The bathroom didn't seem to have a fan to get rid of shower steam.
My family and me stated at your establishment for one night on Sept 15. Beautiful hotel, great accommodations and conveniently located. Really appreciate your wonderful service Couldn't stay longer
Stay here every time we are in Chicago. Nice having a balcony. Parking is $43 per night. Way too high when we walk everywhere we go.
Service and staff and proximity to grocery stores. Noise from Interstate.
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The food in the bar/restaurant was delicious. My 12yr old daughter said the Ceasar salad was her all time favorite. Bathroom was spacious and beautiful, bedroom was kind of small. Decor was beautiful. Whirl pool was out of order. The lay out of the hotel was strange. Needed to access an outer hallway door with our room key to get to our room.
The staff was very nice and family friendly.
Location,everyone very helpful Squeaky bathroom doors
Friendly staff. Nice accommodations. Great location No
Room was clean and very comfortable. Stay away from Florintine's.
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As one over 6', I loved the large tub! It was hard to find the ice machines unless one knew to look fo the specific signs
The staff was very cool and friendly. The fruit infused water when you first arrive is great! I really liked that a wine bottle opener was available in the room. The Jacuzzi needed to be cleaned more often. But the fitness center was fabulous.
Hotel is beautiful, and the location (right down the street from the Sears Tower) is excellent. Great bar/restaurant, plus an upscale Italian restaurant on premises. Rooms were amazing and incredibly comfortable. Very, very impressed. I would expect free wi-fi from a business-oriented hotel of this caliber. Was also surprised there was no refrigerator in the room.
Nice lobby, nice rooms, nice exercise facility, and friendly staff.
All that was advertised was true and well received.The location was just what I wanted and needed, within walking distance of major restaurants, stores, banks, and museums. No!
My wife and I have always stayed north of the river but chose this one to stay in a different part of the city but be close to everything. We loved the location to CTA stops because used that to get around the city. We loved the location's proximity to basically anything that we needed. The staff was very informative and friendly. My wife enjoyed the chilled water bottle stations on each floor. The elevator runs very quick compared to other Chicago hotels that we have stayed at. The room service and food deliveries run late into the night. We purchased our room online so maybe we were not given the best room. Our room was in a "hole" of sorts. There was absolutely zero views from the small window and barely any sunshine. The size of the flatscreen tv left much to be desired. Most hotels now at least have a 40" tv. There was no microwave in the room and not one that we could access down in the lobby area. The bed was not overly comfortable. Again, we loved most things about hotel because we chose it more as a crash location, not a place to stay all day.
Free wifi and free water. My "queen" bed was really two twin beds pushed together which lead to an uncomfortable nights sleep. The room was also the size of a closet but I was too exhausted from my flight to put up a stink.
The hotel is in a great location. It is right in the downtown area. There are a lot of great places within walking distance. The hotel was clean, and there was a little pub in the hotel. Both of the staff members we dealt with were very friendly and helpful. They have free bottled water available that you bottle yourself, which I thought was pretty neat. The parking is not onsite. And we were not really sure where to park before we got there and we were sick of driving around so we ended up parking about five blocks away and we were parked in the spot for a day and seven minutes and it cost $49. So if you stay here I would plan out your parking better than we did. Also out room was super tiny and had a horrible view. And when we got to the room I went to use the bathroom and the handle on the toilet seat was cracked. Then the next morning the toilet just broke altogether. And the shower was either super hot or freezing, there was no happy medium. Our room also was in desperate need of an update. The tv was tiny and the room looked like a teenage boys room.
TV service did not offer NBC and possibly ABC. Otherwise a great place and location. The other stay a couple of weeks ago - the phone did not work. Could't call to the front desk. Phone was dead and even after reporting this continued to be dead for the whole week.
Loved the free coffee and water on each level. Staff was friendly and accommodating. Walls were thin, and you could hear other guests making noises and playing music in their rooms.
Very clean and comfortable with a great location. Staff was extremely friendly and helpful. The hotel offered many free services (free bottled water, printing, snacks, coffee...etc.). On site restaurant was very good. Bathroom and shower was very small but manageable. Bathroom had a frosted glass door that was surprisingly see through. Plan parking in advance to avoid either paying a small fortune for parking or having to park several blocks away.
It was a great place to stay - stayed here for business travel. They're professional all around. Don't get a car here; expensive for parking. You shouldn't have one in Chicago anyway.
Outstanding service and staff. The room was clean and they had a fitness room that wasn't busy. Also, they had these purified water stations on each floor. Very small room and the treadmills were pretty low quality.
It was expensive, but not for a downtown Chicago hotel. It was certainly reasonable compared to the other neighboring hotels. The staff was great and the room was small but very nice. I would definitely recommend this hotel. It was expensive, but not for a downtown Chicago hotel. It was certainly reasonable compared to the other neighboring hotels. The staff was great and the room was small but very nice. I would definitely recommend this hotel.
The location is absolutely perfect if you're visiting Chicago from out of town. However, the rooms are small and basic so if you're not planning on staying in the room that much it's perfect.
The convenience that the hotel provide is great.
We stayed at the Club Quarters because it's a block away from the Chicago passport office, and was reasonably priced. Checkin and staff were great, very helpful and attentive, very accommodating. The business center in the basement is very convenient, however, it didn't offer color printing and we were prepping for a visit to the passport office which required color printing. The staff have me a list of kinkos/fedex offices which offered color printing, however the list was outdated and I wasted an hour running all over the city following old information. I share this with the staff and hope they have updated the info. I would have gladly paid for color printing, and was wishing I spent the extra $$ to stay at a Hilton, which reliably has color printing.
Good location, very big room with a nice view. Staff seemed to be quite good. Some of the public parts of the hotel seemed rundown and some fixtures and furniture in the room could use updating. Some of the clientele seemed dodgy, as in a bit overly friendly and nosy. There was no wireless internet, as far as I could tell.
Very cordial staff enjoy the continental breakfast in the lounge love the access to the fitness center Toilet - had to tamper with the toilet to allow the bowl to fill (was very late and was in my pajamas; didn't want to call the front desk) Lights - a few burned out bulbs
Small number of rooms make it quite the botique stay. Great view as well. Internet is free ! Very old Internet and TV system. Both work but could use an update.
When I called to have the light bulbs replaced they said they would be right up. They never came. I switched light bulbs in the 4 lamps so I could get work done. The breakfast is not staffed and you have your choice of two cereals
the reception and the people there are excellent. The gym facilities are outstanding and the people great. Breakfast is not continental. This could be better.
Room was exceptional. Great bed. No receipt at checkout. Odd location.
Great facility Hard to locate and access by car.
In the business area so could walk to my office in S. Wacker Drive The tap filter needs adjusting (room 4013). Not really a bad point but you may wish to rectify.
Very nice room. Quiet Wireless internet would ot connect even though signal strength was good. Hotel computer had the same probelm. Remote for tv in bedroom did not function.
This is ok if you aren't too fussy and can go with the flow. It's a bed for the night and is warm but that's about it. The big plus is the common area - free internet and big plasma screen TV. You have to go into a resteraunt and ask for the owner to come down which can take some time and isn't ideal if you've been traveling for a while. They had no record of my booking and made me feel like they were put out to have me there. It seems they are still doing building work in the halls, there are no hair dryers and the toilet cubicles are tiny.
The room is very clean and comfortable...although the bathroom was the shared facility, the cleanness was beyond my expectation...the hotel is located in the Greektown, pubic transit is accessible within walking distance...the hotel staffs were nice, friendly and helpful...all in all it was very good value for money... The building has several stories and does not have a lift. So if you have a lot of bags, it could be quite some exercise taking them up to your room.
the location, friendly staff and breakfast!! bathrooms were shared and needed more hot water and a fix on the door hardware.
This hotel's ocation is it's best advanatage.
The sheets were clean and nice. We were not aware that the hotel was a hostel. Bathroom facilities down the hall. Room was bare. We had a room on the third floor with no elevator service. My husband had a soft cast on his foot and needed to walk with a cane. No staff to help us with luggage.
Very nice free breakfast It was noisy, but on informing the desk they took care of it.
The breakfast was ok. No elevators, and the building is old and squeaky, very small, not enough showers, internet was slow, construction on building during stay
Close to bus and train surprised by linen fee ($3) and key deposit ($10)
convenient location 1. At breakfast, the man was very angry.
Location near downtown and cta, room and bathroom cleaness. Hotel don't have lift. The climbing at 3rd floor after travel from Europe with 15 kg luggage only for full fit PEOPLE.The recception desk's worker was not interested how guest reach her/his room.
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
The view and the equipment of the hotel No breakfast provided
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
Central location, nicely decorated, friendly and helpful staff
Central location Nice view Quiet room
Loved the breakfast, definitely eat it! Great location to everything in the city. Room was comfortable and whole place was very clean. The lobby set-up. It's too small to handle a large crowd, especially if more than five are waiting to check-in.
I travel to Chicago several times a year and I have to stay this was the best hotel I've ever stayed at. It is modern, clean, quiet and very centrally located. The most impressive thing is the staff. Everyone (from the front desk, to the cleaning ladies, etc.) is extremely helpful, polite (always say "hi"), ... I would definitely recommend this hotel to anyone!
Very clean, nice room. Glass door on the bathroom let light in. The bed hurt my husband's back.