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Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby View from the window,
location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable fold out bed was lumpy and uncomfortable.
Nice clean rooms Parking was terrible
no frills, very comfortable, very close to train for airport. no dislikes
Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
Convenient location, good value, well equipped room, excellent service. Nothing
the location of the hotel and front office help. the poor services in the hotel.
Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable. It would be appreciated to have an iron in the room.
cozy the small bathroom
Excellent locatiion and service
It had a good location in relation to the things we wanted to do.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
no free coffee
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
Very modern hotel. No pool
Close to the El; convenient
Everything was great!
The room was perfectly sized and extremely comfortable. Not a single thing.
The staff was rude and disrespectful. The staff.
All of above. Check in very easy. Felt safe needing key to elevator upper floors. Great breakfast. Staff warm welcoming very helpful. Found an empty Jack Daniels fifth bottle under bed. Not ours.
I appreciated the modern design of the room and the comfort of the bed. It was quiet and yet we were merely a walk away from everything that we were interested in seeing/visiting. I wish that I did not have to call from overseas just to confirm my reservation. The front desk personel reserved a nice room for us and made sure that we were not bumped from our room. I had to confirm 30 hours prior to our arrival since I was flying in from overseas and not arriving until 7p. This hotel is also fully non-smoking which was GREAT for me! The breakfast could be better. Once they ran low on food, they did not replenish.
The staff were very friendly and helpful. The location is great Yeah, the housekeeping time were at different hours during our stay. Sometimes early sometimes later in the day. it would have been nice if the bathroom/toilet had been sealed to show they have been sanitized.
Location, cleanliness, staff. Its a minor thing, but choices of pillows are too thick for side and stomach sleepers. Parking expense.
Staff was great, very knowledgeable and quick to give recommendations and directions. Breakfast had a lot variety and protein and fresh fruit options. Walls were thin, I heard a conversation in the next room at 11pm. Also WIFI access was too complicated to log in from a smartphone that I gave up since I had very limited time in Chicago.
The room was very clean and the bed was awesome. I liked the color choices for the room.
The location of this hotel was great. We were in walking distance to everything we wanted to see. Valet and front desk staff were very friendly and helpful. Housekeeping service was very good. The food at the continental breakfast was great, and varied from day to day. The only thing that could be improved is the breakfast area. Where the food is served is very congested and there are not many tables.
Location, rooms, breakfast
The staff was very friendly and the room was very clean and well appointed. The location is also very close to many of the attractions that we were seeking out. within walking distance of Millennium park and Navy Pier.
The staff were all very helpful and friendly, especially the woman at the front desk when we checked in. The location was excellent for walking and conveniently situated to mass transit. It was all pretty okay.
The room was comfortable and large enough to have a small sitting area. I liked the extra high ceilings because the room felt much larger than the floor space. The beds were comfortable and the furniture in good condition. There was a complementary coffee and tea bar in the lobby with fresh fruit and sometimes cookies. This was a nice stop over before heading back to the room. The breakfast closes on the dot at 10am. This isn't convenient because younger people (I'm 28 years old) like to sleep in a little later. I prefer to get going around 10 or 11am. This is a simple fix, extend the breakfast hours by an hour. I'd like to see more plants indoors at this hotel because the city starts to wear on me after a while and getting a fix of nature is relieving.
The hotel was well located for our purposes--within walking distance of shopping and many attractions. The room was clean, the bed comfortable, and staff efficient. Breakfast was the typical Hampton Inn fare which is good quality geared to a wide variety of tastes and preferences. The facility was an older building that had been retrofit. Our room was a little smaller than other Hampton's. This hotel is probably better suited to a couple than to a family with younger children. But it was efficient and did the job. Décor was funky and different which can work either way depending on perception. Overall, the space worked for us.
Having managed a hotel myself previously, I was pleased with how friendly, helpful, and quick the staff were in their attention to guests. Very clean and welcoming.
Free breakfast in the morning. The eggs were questionable though. My toilet didn't work.
I like the location the best. Breakfast was ok but maybe offer more choices. Room had a mold smell and door locks were very loud when closing.
I liked the location and the quite comfort of the room. I liked the variety of contents in the minibar, even though I didn't actually eat but one thing. My room was a little noisy, but I just wore earplugs and that worked out for the most part.
Beautiful; FANTASTIC service provided by all areas; clean Mattresses were hard
We like the intimacy of the hotel. The staff made us feel welcome. The location is walking distance from theaters, shopping, lake front. Parking is very expensive: tip - 3 blocks west of the hotel is public parking lot and we paid $15 for the whole weekend.
Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan
Staff were amazing! They took care of all the details with great courtesy. The room was beautiful, the bed was super comfortable and everything was very clean. The Atwood Cafe food was delicious, and they modified reservations for us without a fuss. I would definitely stay here again and recommend it to family and friends.
Warm, accommodating staff. Great location. Quaint, historic building. The hotel was more than adequate for our needs, but guests should not expect huge rooms.
The building, itself, is a renovated office building across from Macy's on State St. The location is ideal for sight seeing in the Loop. It's unique. A lot of art deco trim. It's nicely decorated, the staff is pleasant. They serve complimentary wine at 5 p.m. It's boutique hotel, not a monster one. The rooms are small.
Desk staff quite friendly and helpful. Everything classy and elegant. Umbrella iin closet was a nice tough. Didn't patronize the Atrwood? Restaurant although attractive ambience, Prices were prohibitive. Cup of cofffee: #$4.00, Eggs bENEDICT: $15.00 Fugget about it.
Staff was very friendly and very helpful. Rooms were clean and very nice. Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.
It was a beautiful hotel and a great experience valet parking price
I had an excellent room with a view of both State and Washington Streets and Millenium Park!
Great location,nice river view,clean room,available shop for the light breakfast on the first floor of the building,should provide more powerful hair dryer.
location was ok, although there are so many hotels downtown its not like you dont have choice way to expensive for what you get, i wouldnt stay here again for $220 night, i'm sure there is something better. rooms are typical 1994, boring patched up, siliconed but clean. if it was $120 a night then i might be ok. food at the restaurant was average but trying to be fancy, picture costco chicken parmesan all dressed up with wait staff in black trying to hard to be mod.
The location is good, slightly away from the bustle of Michigan Avenue, but not too far. Everything is within walking distance and in a nice area. Nice, friendly staff. It would have been great to have a mini refrigerator in the room and the room temperature was a bit colder than my comfort level.
good location the cleanness of rooms, old hotel, expensice not included self-parking
Nothing Paid for standard room and was told that's a sleeper couch in a room that is really the living room for a suite. Room also smelled like cat urine, couldn't stay there, booked a room at Hotel Intercontinental on Michigan Ave and was treated to a nice room and free breakfast.
The staff was very hepful.
downtown, friendly, clean, ammenities coupon for breakfast not adequate for two people. No Valet Parking. Not easy access from parking area. Too much walking to get to hotel lobby.
I did like the room, it was very comfortable The parking fees
nothing special The way staff treat people and no concierge and no body to help
Clean room, quick check in/out. It was a little difficult to navigate building because front desk is on an upper floor.
room service was excelent. staff were very polite and helping.
Clean room, with plenty of supplies Small room, worked for a one night business stay, but wouldn't have worked for a longer stay.
Beautiful hotel with a great location. Staff was very friendly and helpful. I expected more for the price. We were upgraded when we checked in, which gave us a larger room. The bar in the front lobby was extremely expensive, had it not been so overpriced we would have spent more time there.
Everything was in working order, staff was super friendly & professional. From the valet to the concierge to the bartender, they all made us feel taken care of! They asked the reason for our stay & we said it was our friends bday. They sent up a bottle of wine & a dessert for the bday girl. I was asked whether I wanted my receipt printed or emailed and I said emailed. I haven't received it so idk what my bill is yet :-/
I loved our stay. So chic with a cool, modern, vibe. My kinda place. As a city girl, I appreciated the slanted bathtub that fully covered my body. It was nice to take a bath. Being on the inside of the courtyard was perfect for light coverage and news coverage. The bed was super comfortable and the room, no small, was hip and wonderful. We stayed for New Years Eve and just walked to all the festivities. It was perfect.! If people were loud, or had more than 5 people in a room, you could hear them through the wall clearly. You can also hear clearly outside the door. Also, the plumbing makes for great water pressure, but the downside is that you can hear loud plumbing through the walls when someone runs a bath or shower above you.
Downtown location. Liked the Bliss toiletries. Modern touches to the room like the uplighting under the bed and illuminated art. Very cool lobby and bar. Very small sink. Dated room. View of a back alley from our room. Small bed, no coffee maker. Small room. Way over priced for the quality.
Very posh, clean and pleasant stay. Will stay at this place again in the future. Being a very busy weekend during our stay, only a king bed was available instead of the double bed we requested. Reception was very nice and sent us a roll away bed without charge.
It's in the financial district downtown, the only con is location, it's very close to wills tower, millennium park, etc Rooms are extremely small, you can barely move around the bed, the bathroom as close to no space for putting your makeup or curling iron etc. the noise level is bad, at 03:00am Sunday night early Monday morning some girl was screaming and shouting on the phone, telling her friend or family to come get her. Unacceptable this went on for at least 15 minutes, I wanted to call security on her.
The ambiance of the hotel was fabulous ! Room was large and comfortable. .
Friendly staff Comfortable beds and rooms Convenient location Expensive wifi Expensive in-room dining
We enjoyed the location We didn't like the initial room. It smelled terrible and was tiny. The bathroom door was an inch from the toilet when it opened and there was no room to put our bags.
1) Walls were so thin, we could hear neighbors talking on phone or to each other. 2) The sheets/bedding were like sand paper. I am not spoiled, so believe me when I say, that for a hotel of this price, they could have at least used a better quality of bedding. 3) The design of the hotel (rooms and common areas) is "tacky modern" -- Not sure who thought this looked work? 4) In short, spend your $250 else where and get a much better experience. On a scale from 1 to 10, I would give this stay a 5.
They gave me a bigger room when they found out it was my birthday. The room is nice. The lobby is spectacular. I could have spent a day relaxing in the Living Room. No problems really. Not much of a view.
The staff were very helpful and friendly. The room was fantastic, love the balcony. Thank you for a hotel chain finally realizing that not all people are 5 foot 8 inches tall, it was nice to be able to shower without having to squat to wash my hair, kudos for the adjustable shower heads. Having to pay to park in the lot of the hotel i was already paying to stay in.
view, walking distance to dining, willis tower rooms are too small, no refrigerator in room, shower water luke warm
My family and me stated at your establishment for one night on Sept 15. Beautiful hotel, great accommodations and conveniently located. Really appreciate your wonderful service Couldn't stay longer
Service and staff and proximity to grocery stores. Noise from Interstate.
Loved the modern room designs, layout, and furnishings. Very helpful, friendly staff. Great location to access downtown and the "L" to see the rest of Chicago. The bathroom didn't seem to have a fan to get rid of shower steam.
Stay here every time we are in Chicago. Nice having a balcony. Parking is $43 per night. Way too high when we walk everywhere we go.
Hotel is beautiful, and the location (right down the street from the Sears Tower) is excellent. Great bar/restaurant, plus an upscale Italian restaurant on premises. Rooms were amazing and incredibly comfortable. Very, very impressed. I would expect free wi-fi from a business-oriented hotel of this caliber. Was also surprised there was no refrigerator in the room.
This guest did not leave comments about this hotel.
The food in the bar/restaurant was delicious. My 12yr old daughter said the Ceasar salad was her all time favorite. Bathroom was spacious and beautiful, bedroom was kind of small. Decor was beautiful. Whirl pool was out of order. The lay out of the hotel was strange. Needed to access an outer hallway door with our room key to get to our room.
Location,everyone very helpful Squeaky bathroom doors
Nice lobby, nice rooms, nice exercise facility, and friendly staff.
Friendly staff. Nice accommodations. Great location No
Room was clean and very comfortable. Stay away from Florintine's.
All that was advertised was true and well received.The location was just what I wanted and needed, within walking distance of major restaurants, stores, banks, and museums. No!
The staff was very cool and friendly. The fruit infused water when you first arrive is great! I really liked that a wine bottle opener was available in the room. The Jacuzzi needed to be cleaned more often. But the fitness center was fabulous.
This guest did not leave comments about this hotel.
As one over 6', I loved the large tub! It was hard to find the ice machines unless one knew to look fo the specific signs
The staff was very nice and family friendly.
We stayed at the Club Quarters because it's a block away from the Chicago passport office, and was reasonably priced. Checkin and staff were great, very helpful and attentive, very accommodating. The business center in the basement is very convenient, however, it didn't offer color printing and we were prepping for a visit to the passport office which required color printing. The staff have me a list of kinkos/fedex offices which offered color printing, however the list was outdated and I wasted an hour running all over the city following old information. I share this with the staff and hope they have updated the info. I would have gladly paid for color printing, and was wishing I spent the extra $$ to stay at a Hilton, which reliably has color printing.
The location is absolutely perfect if you're visiting Chicago from out of town. However, the rooms are small and basic so if you're not planning on staying in the room that much it's perfect.
My wife and I have always stayed north of the river but chose this one to stay in a different part of the city but be close to everything. We loved the location to CTA stops because used that to get around the city. We loved the location's proximity to basically anything that we needed. The staff was very informative and friendly. My wife enjoyed the chilled water bottle stations on each floor. The elevator runs very quick compared to other Chicago hotels that we have stayed at. The room service and food deliveries run late into the night. We purchased our room online so maybe we were not given the best room. Our room was in a "hole" of sorts. There was absolutely zero views from the small window and barely any sunshine. The size of the flatscreen tv left much to be desired. Most hotels now at least have a 40" tv. There was no microwave in the room and not one that we could access down in the lobby area. The bed was not overly comfortable. Again, we loved most things about hotel because we chose it more as a crash location, not a place to stay all day.
The hotel is in a great location. It is right in the downtown area. There are a lot of great places within walking distance. The hotel was clean, and there was a little pub in the hotel. Both of the staff members we dealt with were very friendly and helpful. They have free bottled water available that you bottle yourself, which I thought was pretty neat. The parking is not onsite. And we were not really sure where to park before we got there and we were sick of driving around so we ended up parking about five blocks away and we were parked in the spot for a day and seven minutes and it cost $49. So if you stay here I would plan out your parking better than we did. Also out room was super tiny and had a horrible view. And when we got to the room I went to use the bathroom and the handle on the toilet seat was cracked. Then the next morning the toilet just broke altogether. And the shower was either super hot or freezing, there was no happy medium. Our room also was in desperate need of an update. The tv was tiny and the room looked like a teenage boys room.
It was expensive, but not for a downtown Chicago hotel. It was certainly reasonable compared to the other neighboring hotels. The staff was great and the room was small but very nice. I would definitely recommend this hotel. It was expensive, but not for a downtown Chicago hotel. It was certainly reasonable compared to the other neighboring hotels. The staff was great and the room was small but very nice. I would definitely recommend this hotel.
Very clean and comfortable with a great location. Staff was extremely friendly and helpful. The hotel offered many free services (free bottled water, printing, snacks, coffee...etc.). On site restaurant was very good. Bathroom and shower was very small but manageable. Bathroom had a frosted glass door that was surprisingly see through. Plan parking in advance to avoid either paying a small fortune for parking or having to park several blocks away.
The convenience that the hotel provide is great.
Free wifi and free water. My "queen" bed was really two twin beds pushed together which lead to an uncomfortable nights sleep. The room was also the size of a closet but I was too exhausted from my flight to put up a stink.
It was a great place to stay - stayed here for business travel. They're professional all around. Don't get a car here; expensive for parking. You shouldn't have one in Chicago anyway.
Loved the free coffee and water on each level. Staff was friendly and accommodating. Walls were thin, and you could hear other guests making noises and playing music in their rooms.
TV service did not offer NBC and possibly ABC. Otherwise a great place and location. The other stay a couple of weeks ago - the phone did not work. Could't call to the front desk. Phone was dead and even after reporting this continued to be dead for the whole week.
Outstanding service and staff. The room was clean and they had a fitness room that wasn't busy. Also, they had these purified water stations on each floor. Very small room and the treadmills were pretty low quality.
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Central location, nicely decorated, friendly and helpful staff
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
The view and the equipment of the hotel No breakfast provided
Central location Nice view Quiet room
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
Loved the breakfast, definitely eat it! Great location to everything in the city. Room was comfortable and whole place was very clean. The lobby set-up. It's too small to handle a large crowd, especially if more than five are waiting to check-in.
Very clean, nice room. Glass door on the bathroom let light in. The bed hurt my husband's back.
I travel to Chicago several times a year and I have to stay this was the best hotel I've ever stayed at. It is modern, clean, quiet and very centrally located. The most impressive thing is the staff. Everyone (from the front desk, to the cleaning ladies, etc.) is extremely helpful, polite (always say "hi"), ... I would definitely recommend this hotel to anyone!