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We checked into the hotel at about 8 in the evening the night befor, and the desk clerk at that time let us know if we needed a late check-out just let the front desk know.... In the morning around 1030am, we requested from a different desk clerk a later check out time of an hour ot so. The clerk at the desk was undeservedly rude to us in telling us no. There are many better ways to deliver a no to a paying guest.
Staff was very nice and accommodating. The rooms were great and comfortable.
Great valet peopl, n customer service .. tj was awesome help..
Nice front desk staff and security cool there it's a club inside Check in check out times You can hear everything in the hall not good Couldent use gym because of moving equipment Furniture wood and stuff getting old Saw noise complaints but there is a Club upstairs then walls
Great room. Great location.
I liked the room and the view I drove from Milwaukee to Chicago for the overnight stay me and my fiancee for her birthday and we were hoping to attend the lounge on the rooftop and was denied due to a dresscode we knew nothing about i feel if i paid my money and staying at the hotel i should've been able to attend or at least tell your customers ahead of time about dresscode unfair and drove to Chicago for nothing completely disappointed
The hotel rooms were absolutely amazing
Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party
Love the rooms and the views!
The Hotel is amazing but while picking up my vehicle from the valet I noticed that it had been hit. The valet attempted to say that that was how the vehicle was when he got it. I was told by the head of security that it would be taken care of. As of a week later I have not heard from the hotel or the valet company
The location of this hotel is perfect. It's a few blocks away from the river, Michigan avenue, and the Lake. Our room was very chic. There are hardwood floors, a nice desk area, a large bathroom, and a balcony. The minibar and room service were appropriately priced. We also loved the doorman, TJ, he was always very friendly and had the best recommendations for places to go. Make sure to ask him if you need any assistance with activities or restaraunts. He was much better than the concierge inside the hotel. The only odd thing about the room is that the entire bathroom can be open to the bed. There is a curtain from the outside that only just covers it. The concierge at the hotel was also sub par. When I asked where to get sushi he suggested the hotel restaraunt and when I asked where to get bagels in the morning he suggested whole foods. I was unhappy with this service as a concierge because they should know the hot spots in the city.
The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.
Very small rooms.
Small Room not clean
The staff was nice, and hotel was pretty much what I expected except as noted: Elevators were a little weird and didn't work as expected Room was deceptively *tiny*
The hotel is very modern and attractive. And it is in a good location. The bell staff is very friendly Extremely small rooms. Small bathroom with shower only whichhas a curtain not glass Detracts from look. There are no bedside lamps ! Too bad for readers.bartender is sweet, not really does not know how to make a drink-not all that familiar with different types of drinks, bar not set up didn't have cherries, fruit.
I came to stay at Hotel Felix for NYE in Chicago. The location was excellent and I never had to walk more than 15 minutes to get to anything. Just a few blocks from Michigan Ave and tons of restaurants. But, the rooms were dirty and our floor smelled horrible. I'm certain our sheets were never washed due to all of the mystery hairs I found in the sheets. We also had a mix up when we checked in. Instead of putting us in a queen room, like we reserved 4 months prior, we were placed in room with 2 full beds. When we asked to be moved to our appropriate room so were placed in a tiny room. If you don't mind sacrificing space and cleanliness for location this hotel is fine. But if you are expecting a luxurious night in the city don't waste your time.
Quick check in process. Cute as can be room.
It looks very chic walking in. The staff was all young and super friendly. The air smelled like it was diffused with something. There was a small bar and restaurant attached, which was convenient. Room was small but clean and nice. Staff suggested a boat tour and also booked it for us AND printed off directions, which was really helpful. The room was very small.. I kept hitting my shins on the edge of the bed. My friend and I stayed there together so it made for a pretty tight space but we didn't spend a ton of time in there so it was fine. Also, no breakfast, just free coffee. We ordered towels at one point and no one ever showed up.
The hotel is quirky, clean and comfortable. Compact rooms for people looking for a comfortable place to sleep but don't need all the bells and whistles. Everything was clean. The girl at the front desk checking in was mumbly and hard to hear. Waited 5+ minutes for a valet attendant to show up (we were the only people there at the moment). Then we were taken up to an uncleaned room. Storing our bags in luggage after we checked out was a similar struggle finding an attendant that was supposed to be there. Fortunately there was one of the staff members who continually helped resolve the issues all weekend long. He was very professional and willing to do any job with patience and a smile. Please hire more staff like him!
Almost everything was absolutely wonderful except... Cleaning staff did not fully replace my used towels and cups. Also, the location made it difficult to easily hail a taxi.
Great location, friendly staff, reasonable price Room smelled like smoke
Great value...clean....excellent location for shopping Michigan avenue...staff helpful...no complaints!
I did not like anything about this hotel. It's in downtown Chicago and it has carpet like a motel. Does not make you feel comfortable at all. The tv sucks the picture even worse. The worst hotel I've been too! Too expensive for a motel like setting. First and last time ever at this hotel. -10
My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.
Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival. When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests
loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .
Sofitel is my new favorite Hotel.
the room was wonderful - the bed and linens were superior
Clean room, good location, good food Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting
Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.
Situated in a good area very convinient for shopping and buisness. I was not allowed a late check out as my flight was late evening.
Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?
Location No comments
The beds were nice and the rooms were very clean. The staff was okay, very effective. I liked the showers and fluffy towels. Good view. The window in my room was missing the safety piece that prevents it from opening all the. A 21 story fall may have adverse consequences to the curious child. For me it wasn't a huge deal, I don't have a kid that's going to fall out a window, but it does show a lack of attention to detail. I also noticed the exterior of the building wasn't as clean as other hotels.
Loved that Weber Grill is downstairs! Although staff was polite they didn't seem to genuine. Clare was great!
Great location! Housekeeping was very attentive and room was fresh and clean each day.
Fairly close to everything we wanted to do We had a smoking room because we occasionally smoke and it smelled badly of cigarettes, we had to go and buy spray air fresheners for our room
Location of the hotel was excelent however there were some workings in the street outside but this situation I think was favorable because less traficc in the street. No claims at all, we stayed at the hotel only a short time, most of the day we were outside but the hotel was confortable and the personal polite.
Valet parking was very expensive for the weekend. We could've chose self parking which was around the block but did not know that until we arrived. We chose the valet parking because we were exhausted from the drive into the city. You have to really look for the hotel driveway to pull in off of the street in unfortunately we arrived on a Friday evening and it took us three or four times driving around the block in bumper-to-bumper traffic to get in.
The hotel is in a great location. We could walk to the Art Museum/CSO Hall as well as to the Magnificent Mile. Navy Pier is a long, but doable walk as well. SleepNumber bed is super. Linens and pillows, comfy. The Herman Miller desk chair is a nice touch. The hotel is not responsible for the construction in front, but it is inconvenient and unattractive.
It was a great hotel, great rooms, very clean, and a pretty nice view of downtown Chicago. All of the staff was amazing and any question we had was answered. If you drive there are tons of parking garages right in the area that are in walking distance. We decided to walk everywhere since it was all right there. We loved our stay and will stay at the Hilton again.
Great location! Short walk to shops, parks, river/lake and transit! Lots of sirens go off at night but if you turn the fan on you can sleep much better!!!
The hotle is really good. And the location s the best thing the hotle have. The staff were friendly and the resturant down in lobby were amaizing, The bathroom shawer were bad. The water presure was so weak and
I was a tourist there for vacation Staff
What a fabulous find this little hotel is! Superb location, funky decor with a rock 'n' roll theme, and prices I couldn't beat after a day's searching online. Sure, the rooms are small, but the renos are modern and neat, and there's great music in the lobby, the bakery and the Berkshire Room. Definitely where the cool kids stay ... even if the cool kids are over 50!
The proximity to great eateries, bars and fun activities cannot be beat. The staff was pleasant and accommodating.
A very cool place. Location was great and the rooms were clean. Nothing
It was a different hotel experience. For example: They delivered fresh coffee in a thermos in the morning versus making a cup. Noisy hvac unit.
Comfy room. Excellent attention to detail. Super cool hotel bar. I have no complaints.
Quiet, quirky, nice beds, great location. Loved the robes and free, delivered to the door morning joe. View of a wall in my room, but no street noise either! A bit pricey
The front desk agent was very helpful, even though Expedia had not forwarded my reservation. She checked my bag and took my phone # and said that they would call when my room was ready... The room was clean and I like the way it was decorated. Nothing
Really neat place, fantastic location and price
Modern, clean room with access to restaurants: some that claim to be the home of deep dish, Eataly, and some other nice but standard places. Cute cafe in the lobby with good coffee and pastry's. Close to subway, and not too tricky to get to from airport. I was surprised to see vending in the room: the mini fridge was stocked with drinks, and there were cans on pressure plates that if you moved, you bought the items. It made me feel nervous that sitting at the desk if I jostled a can I'd have to pay $5. I had them take all of the vending things out of the room, which they did quickly and with no fuss. Probably something you want to check on if you have a problem with alcohol, have kids in the room, or just not in to having impulse purchases in your room. Also, they are a decent hotel, but all of the copy on their marketing materials and their look seems like they are trying way to hard. Show, don't tell. If you have to tell us you are cool, you probably aren't. That said, it is a fine hotel - we can like you the way you are.
Free parking, great location, Chicago parking
Price, pool, walking distance No refrigerator in room
FREE PARKING! Room was clean, price was fantastic, close to everything. Overall appearance could use some updating
Location. Strong, free wifi. Reasonable parking (for Chicago) Small (full) beds, small room, no breakfast, poor value ($300/night all in)
Good location, very clean and the staff is friendly. Price is great for Chicago. Close to trains for easy access to downtown. Some good restaurants nearby. Traffic noise, but that's expected in the city as is some noise from the hallway when people are out there. Biggest problems for us were the extremely firm bed, lack of fan in bathroom (very damp after showering) and the lack of light blocking curtains. We were on the Ohio side and the sheers did nothing to stop the city light. It was so bright both at night and in the morning that it was difficult to sleep as long as we would have liked.
Pleasant stay Confusing at first where pool was located
Good price, great location. Rooms on Ohio Street are noisy during AM rush hour as cars & trucks drive by. Bed firm, just OK.
The hotel is centrally located and about a mile walk or short cab ride to all tourist sites. It has an easy access to many restaurants. The lobby and indoor pool facility on the roof was clean and well maintained. The noise level was fine for the city. The rooms were small, but adequate if you are a petite sized family. The price (including the $25 daily parking fee, plus additional $10 for taking your vehicle out of the garage) was fair relative to other surrounding hotels. Although unable to resolve several issues, the staff was friendly. The overall building appeared secure. The hotel has only 1 primary working elevator. There is an elevator that has been out of service for sometime and will probably not be fixed in the near future. Several guests have reported this problem since the beginning of summer. Although the room was overall clean, the carpet was very dingy and there was about a 2 to 3 feet in diameter DISGUSTING stain on 1 corner. I told the front desk and all I got was the complimentary apology. Again this was reported by one other guest on Trip Advisor. Perhaps it was in the same room, Room 505. The bathroom looked clean, but my husband and son reported that there were some disgusting stains underneath the toilet lid, which I refused to look at to verify. It looked like it had not been cleaned in a long time. The shower and toilet area is very tight so it can feel like a closet. The pillows were very small, like a toss pillow, and flat so bring your own and the sheets were slightly stiff and rough. There is no fridge and the ice machine can only be accessed on the 4th floor.
There was friendly staff and it is very close to some great food and shopping. Our room smelled like smoke and during the night of you turned up the fan it smelled a lot stronger, almost as if the last person had smoked a lot. Also we had a very small room. I get that we booked through a travel website and not straight from the hotel so somewhat smaller rooms are expected, but this room was tiny, especially for what we paid.
Friendly staff, clean room, excellent hot breakfast. Worth the money. Centrally located.
Price No frills experience and bedroom without a desk.
Staff, location, breakfast Having to go up the stairs with my luggage to get checked in, helpful staff was there, but was very busy with other guests and I was cold, tired, and it was late.
Bed was comfortable Everything was good
I thought the hotel was great, very friendly staff and rooms were clean. I needed to be close to the Water Tower area for my conference and it was the closest in my price range. I would definitely stay again. You can hear everything out in the hall way, but honestly it's not a super big deal.
Staff here was incredibly friendly and always willing to help out with anything I needed! Free wifi and continental breakfast. Decent workout facility! You can't get all of that anywhere else for this price in this neighborhood!!! Rooms are small, but go out in the city and stop sitting in your hotel room.
Hotel was great, good price and great location. I ordered/paid for a double room in advance. Showed up to the hotel and they put us in a single. After disputing at the front desk the hotel said we did not order a double. I showed them the print out showing what I ordered and they said the order they received (I assume from Kayak) did not state that we paid for a double. We were lucky that they had a double available and they honored my documentation. Close call.
Excellent staff. Nice, well appointed rooms. Great location. Had to pay for wifi.
Wine hour from 5-6 was great!
Loved the service and location! We enjoyed the pool and rooftop patio; very relaxing. Everything was very clean and inviting. It would be nice to have the coffee maker in the room instead of having to go to the lobby. We did not realize we could request one, as there is no written information book in the room except for a menu. I prefer a book rather than find out the information on TV channel.
Rooms were great and nicely decorated. Staff was very friendly and knowledgeable. Free wine hour is awesome (they even have some finger-food) and the gym facilities and swimming pool were great. Location is also really convenient. Overall, great stay! Not much I can think of that I didn't like. I guess it would have been nice to have a coffee maker already in the room. I think you can request one and they bring one -- but it was there already. Coffee was available in the lobby, which was so-so.
The awesome service was exemplified in the perpetual pleasant, smiling faces each day. The professionalism exudes excellent leadership and training when the staff consistently goes above and beyond the expected. Cudo's to Antwon, the bellman, that went out of his way to specifically show me directions. I also appreciate how Sarah, the housekeeping manager, found my ipad mini and had it shipped to my house. The high corner room was perfect to wind down at the end of the day!
I have stayed at the Palomar many times. I like the location and have always like the rooms in the past. I like the bar and the restaurant. Rooms are comfortable. This stay I was not given a king as requested but a queen room. I was staying for 5 days and was very disappointed as the room had less space to relax. The room was also in the corner between buildings and it got very little outside light. I can only conclude that the reason I was not given the room I requested and got such a poor room is because I made my reservation through Kayak. They also did not give me any reward points because I booked through Kayak. I was disappointed in the staff responses when I asked for a different room.
We enjoy the great value for the cost with a suite that had plenty of room. The bedding and comfort of the bed was great for the price, but does not compare to higher cost/higher end hotels. The service is excellent with cordial attendants across the board.
Location was perfect, especially if you want to see a game at US Cellular or Wrigley as the red line is very close. Easy walk to the river as well and there are many great restaurants in the area. Slow elevators
Wonderful will definitely stay again
Check-in was less than two minutes. Breakfast was fresh and tasty. Everyone was helpful.
Everything about the stay was great. The room was clean, the hotel's location is convenient and there's a train station a couple of blocks away. The complementary breakfast was a no for me. The scrambled eggs were just so awful. The fruit salad was okay but the quality of breakfast really needs some work.
Staff very helpful
Close and within walking distance to most places like the Navy Pier, Magnificent Mile, Shopping Malls, Hancock and even to Willis Tower ( little far but if you enjoy walking no problem). Good value for budget-conscious traveller for a hotel located in Downtown Chicago. The bed was a little hard.
close to major interesting area there is a fire station at the next block, too noisy day and night
I thought the decor was wonderful!The bed was one of the most comfortable that I have experienced,and the room was spacious.
Friendly staff. Good variety in breakfast. Nice room. Valet parking but $55.00 a day is high!
Excellent location, information and facilities. Staff very helpful and friendly. Breakfasts delicious and varied with plenty of choice.
Front desk staff very helpful in giving transit directions to any place we planned on visiting, where to get some basic groceries, restaurants in the area within walking distance. Breakfast included area not having real cups for tea and coffee and all plastic cutlery.
The staff was very nice.
The courtyard was marvelous. Breakfast was outstanding. The staff went out of their way to help the guests. Room service was great. The comforter for the bed was notwell made. The batting shifted to the foot of the bed during the night.
Loved the open atrium, complimentary cooked to order breakfast, early evening cocktail and snack reception, cleanliness of the hotel and pool area. It really was a wonderful location and felt very friendly!
I like that the door men say " welcome home" when they open the doors for you as you return to the hotel. I enjoyed the included breakfast and the central location. All staff was great; re friendly and helpful. no
Free large breakfast Free cocktails
Happy hour and breakfast were nice. Our room was not clean! Stains on the pillows and towels and hairs in the bed linens. Bathroom was tiny!!!! We had stayed here before a couple years ago and it was a much nicer room and bathroom. Not impressed at all with the housekeeping... No attention to detail.
I have stayed at the Embassy Suites Chicago near Navy Pier previously and I had wanted the experience of the Downtown hotel to compare. My experince at Downtown was excellent. I like the ease and convenience of its location. The staff are friendly as well. I had provided my feedback already before checking out. Overall, everything was good.
Great location and staff. Feels like a high class hotel. One of the 2 elevators was out of service. So the one was always busy. Especially with always stopping at the the Club/Lounge on one of the floors.
The front desk hung up on me 3 times and my girlfriend twice, the comforter had black mold. So overall this place is ghetto
The staff was pleasant at check in and breakfast. The room was comfortable and well appointed. I appreciated the full size hair dryer which I'm finding to be a luxury lately. The bar was a very young hip LOUD crowd. My group felt very out of place trying to get a drink there with some coworkers and we had to leave early because of it. Coming back to the hotel after dinner there was a wait to get on the elevator between all the loud groups going up to the bar.
I have heard there is some noise Weds to Saturday late nights but I was there on a Monday night. I guess there is a nightclub. That still probably wouldn't bother me. It's a really nice hotel and if you are going for a night out in the city this is a perfect place.
Great service, BCBG, not expensive and they have a great bar on the 4th. They don't have recycle bins in rooms... Euhhhh... #2015
Exactly the amenity level that you want to pay for. Great, though not extensive, onsite amenities (gym, spa), and a GREAT restaurant/bar. I was passing through on business for one night and I had a couple of small plates and was really amazed. I'd definitely come back just to eat here, but the room was clean and well appointed too. At 44, I have to try pretty damn hard to be hip enough to chill at the ultra-cool bar at this place. I leave it to others to judge whether I was successful or not.
Excellent customer service! Bathroom could use a pocket door.
Had a great experience overall. The staff at the front desk, restaurant and main door were all very attentive and courteous. My room was very quiet as requested it. It was located on the 15th floor and it was impeccable. Unfortunately I didn't have the time to check out and enjoy the gym and the lounge on the 4th floor. I was very pleased and would highly recommend anyone to stay at the Godfrey Hotel.
Clean refurbished rooms, comp. breakfast, included Wi-fi, quick check-in/out accommodating to late night check0in
Close to many restaurants, activities and shopping.
Friendly, curious and helpful staff. One of the best I have encountered. Every hotel staff should model themselves after these professionally.
The staff was excellent. Everyone was very friendly & helpful, from the front desk to the breakfast staff. Nice room. Nice view of city. Great location to downtown attractions, restaurant, etc. I would stay there again. Minor complaints only. We were staying 4 nights and the room only had 2 tiny drawers for clothes & a small closet. Not a huge deal, but we had to leave a lot of clothes in our suitcases. As I said, the breakfast staff was fabulous, the food, however, was just okay. Weekdays seemed to have more variety, weekend days the choices were extremely limited. They ran out of half & half cream for the coffee after the first day & it was not restocked throughout the rest of our stay.
everything was pretty clean, great service. Better than what I expected highly recommended
We are a young family and this hotel was a great fit for us. Chicago is a very welcoming to families and the staff here was no exception. From the doormen, to the front desk staff, to the dining room manager, everyone doted over our daughter and did everything they could to make sure our stay effortless and enjoyable. The location was great too. Not far from the magnificant mile and adjacent to many restaurants.