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Situated in a good area very convinient for shopping and buisness. I was not allowed a late check out as my flight was late evening.
Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.
I would have preferred a discount on the Parking for staying in the hotel.
Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?
the room was wonderful - the bed and linens were superior
loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.
Sofitel is my new favorite Hotel.
Clean room, good location, good food Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting
Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival. When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests
The staff was pleasant at check in and breakfast. The room was comfortable and well appointed. I appreciated the full size hair dryer which I'm finding to be a luxury lately. The bar was a very young hip LOUD crowd. My group felt very out of place trying to get a drink there with some coworkers and we had to leave early because of it. Coming back to the hotel after dinner there was a wait to get on the elevator between all the loud groups going up to the bar.
The front desk hung up on me 3 times and my girlfriend twice, the comforter had black mold. So overall this place is ghetto
I have heard there is some noise Weds to Saturday late nights but I was there on a Monday night. I guess there is a nightclub. That still probably wouldn't bother me. It's a really nice hotel and if you are going for a night out in the city this is a perfect place.
Exactly the amenity level that you want to pay for. Great, though not extensive, onsite amenities (gym, spa), and a GREAT restaurant/bar. I was passing through on business for one night and I had a couple of small plates and was really amazed. I'd definitely come back just to eat here, but the room was clean and well appointed too. At 44, I have to try pretty damn hard to be hip enough to chill at the ultra-cool bar at this place. I leave it to others to judge whether I was successful or not.
Excellent customer service! Bathroom could use a pocket door.
Had a great experience overall. The staff at the front desk, restaurant and main door were all very attentive and courteous. My room was very quiet as requested it. It was located on the 15th floor and it was impeccable. Unfortunately I didn't have the time to check out and enjoy the gym and the lounge on the 4th floor. I was very pleased and would highly recommend anyone to stay at the Godfrey Hotel.
Great service, BCBG, not expensive and they have a great bar on the 4th. They don't have recycle bins in rooms... Euhhhh... #2015
Is this a swingers hotel? Lots of people walking around in their underwear in the hallway. Desk said this is typical.
Great location and staff. Feels like a high class hotel. One of the 2 elevators was out of service. So the one was always busy. Especially with always stopping at the the Club/Lounge on one of the floors.
Excellent ...one of the nicest hotels I have ever stayed at. Professional staff. When coming to Chicago it will be the only Hotel I will stay at.
Beautiful. Comfortable, luxurious. Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.
I would have given this stay 4/5 stars had not my Fitbit been stolen. It was not misplaced nor left somewhere, it was stolen which isn't obviously unacceptable. Everything was top notch including the view, but if I don't feel safe leaving my things behind, what's the point?
Perfect beyond my expectations and comfortable
The overall atmosphere of the hotel. The staff was so helpful and polite. I am a frequent visitor to Chicago and I would definitely stay at Hotel Felix again.
I liked the quiet room, and the overall peaceful quality of the hotel. Also the bed was great. Also enjoyed the lobby. The room was small but fine for one person.
I liked the modern design. The staff was very friendly and helpful and the reception area relaxed and inspiring. It took forewer to get hotwater to my shower, strangely enough emediately to the zink.
The great location of the Hotel. The rooms are very very small and the service at the restaurant is poor.
Great room. Great location.
We checked into the hotel at about 8 in the evening the night befor, and the desk clerk at that time let us know if we needed a late check-out just let the front desk know.... In the morning around 1030am, we requested from a different desk clerk a later check out time of an hour ot so. The clerk at the desk was undeservedly rude to us in telling us no. There are many better ways to deliver a no to a paying guest.
I liked the room and the view I drove from Milwaukee to Chicago for the overnight stay me and my fiancee for her birthday and we were hoping to attend the lounge on the rooftop and was denied due to a dresscode we knew nothing about i feel if i paid my money and staying at the hotel i should've been able to attend or at least tell your customers ahead of time about dresscode unfair and drove to Chicago for nothing completely disappointed
Housekeeper she come by 8 am to wake up this is the only bed thing !!!
Great valet peopl, n customer service .. tj was awesome help..
Thanks to front desk for giving us the room with balcony just as I thought we will get booking with third party
Staff was very nice and accommodating. The rooms were great and comfortable.
Love the rooms and the views!
The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.
The hotel rooms were absolutely amazing
The location of this hotel is perfect. It's a few blocks away from the river, Michigan avenue, and the Lake. Our room was very chic. There are hardwood floors, a nice desk area, a large bathroom, and a balcony. The minibar and room service were appropriately priced. We also loved the doorman, TJ, he was always very friendly and had the best recommendations for places to go. Make sure to ask him if you need any assistance with activities or restaraunts. He was much better than the concierge inside the hotel. The only odd thing about the room is that the entire bathroom can be open to the bed. There is a curtain from the outside that only just covers it. The concierge at the hotel was also sub par. When I asked where to get sushi he suggested the hotel restaraunt and when I asked where to get bagels in the morning he suggested whole foods. I was unhappy with this service as a concierge because they should know the hot spots in the city.
Nice front desk staff and security cool there it's a club inside Check in check out times You can hear everything in the hall not good Couldent use gym because of moving equipment Furniture wood and stuff getting old Saw noise complaints but there is a Club upstairs then walls
The awesome service was exemplified in the perpetual pleasant, smiling faces each day. The professionalism exudes excellent leadership and training when the staff consistently goes above and beyond the expected. Cudo's to Antwon, the bellman, that went out of his way to specifically show me directions. I also appreciate how Sarah, the housekeeping manager, found my ipad mini and had it shipped to my house. The high corner room was perfect to wind down at the end of the day!
Rooms were great and nicely decorated. Staff was very friendly and knowledgeable. Free wine hour is awesome (they even have some finger-food) and the gym facilities and swimming pool were great. Location is also really convenient. Overall, great stay! Not much I can think of that I didn't like. I guess it would have been nice to have a coffee maker already in the room. I think you can request one and they bring one -- but it was there already. Coffee was available in the lobby, which was so-so.
Location was perfect, especially if you want to see a game at US Cellular or Wrigley as the red line is very close. Easy walk to the river as well and there are many great restaurants in the area. Slow elevators
Wine hour from 5-6 was great!
I have stayed at the Palomar many times. I like the location and have always like the rooms in the past. I like the bar and the restaurant. Rooms are comfortable. This stay I was not given a king as requested but a queen room. I was staying for 5 days and was very disappointed as the room had less space to relax. The room was also in the corner between buildings and it got very little outside light. I can only conclude that the reason I was not given the room I requested and got such a poor room is because I made my reservation through Kayak. They also did not give me any reward points because I booked through Kayak. I was disappointed in the staff responses when I asked for a different room.
Loved the service and location! We enjoyed the pool and rooftop patio; very relaxing. Everything was very clean and inviting. It would be nice to have the coffee maker in the room instead of having to go to the lobby. We did not realize we could request one, as there is no written information book in the room except for a menu. I prefer a book rather than find out the information on TV channel.
Excellent staff. Nice, well appointed rooms. Great location. Had to pay for wifi.
The staff were wonderful, rooms were great and Location was amazing. Great value for chicago We couldn't go to the pool b/c it was filled with kids. Even the Happy Hour was mostly kids.
We enjoy the great value for the cost with a suite that had plenty of room. The bedding and comfort of the bed was great for the price, but does not compare to higher cost/higher end hotels. The service is excellent with cordial attendants across the board.
Great Service. Great Location. Clean Rooms.
Wonderful will definitely stay again
The view and access to downtown Chicago Was not given access Fobb at check-in. Got lot I out of floor Bathroom would not close. Window privacy shade over balcony doors would not roll down No ice in the freezer
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Having a full kitchen with easy access to grocery stores was very helpful, with a good selection of restaurants in the vicinity. The washer and dryer was a great perk, going home with a suitcase of clean clothes was more effecient than usual trips.
This guest did not leave comments about this hotel.
View, overall apt was amazing. Best stayca experience ever. My sons loved it as well. Microwave didn't work
This was one of the BEST travel experiences I have had! Bridgestreet is so much better than a hotel and for LESS than I would have spent on a double room around the corner! Awesome kitchen and a W/D in the apartment! We are large people, could have used either a king size bed or two twins, but for the price it wasn't that big of a deal. We got EXACTLY what was advertised and it was BEAUTIFUL.
I didn't know what to expect. It was more like a time share than a hotel. there was no towel service. There was no making of the bed. I asked for a wake up call. That was not possible. There was no phone in the room. The view was incredible. I was shocked by the price for Saturday night. That was not indicated by the rate I was given. It was more expensive than what I thought I signed up for.
It is clean, has a good location. The decoration and equipment are satisfying according to its price. The room is big and very enjoyable. The room temperature is relatively low
That it's close to everything ,and a gteat naborhood Not enuf towels
The nicest hostel (I'm hesitant to even use this word) I've ever stayed in.
Cool vibe incl. the bar.
Booked a private room, instead of one of the shared rooms. Small, and I mean very small room, but I booked for the location. Room was clean, comfortable bed. Great entertainment downstairs in the lobby with a great bar. Good location for night life.
Staff is friendly and down to earth. Quickly respond to your needs. Lots of world travelers stay here. Ask for the cocoa puff old fashioned at the bar. It's awesome.
location room size
Lounge area was amazing. The quality of the rooms was top notch. Room was a bit small.
Staff was sympathetic and helpful. The location and both the restaurant and cafe in the lobby were awesome. They were having a lot of maintenance issues during our stay. Pipes broke in the rooms next to us so the fire escape doors were open. Our heating/cooling system didn't work in our room and the best they could do was give us a fan and some drink tickets. The icing on the cake was being harassed by two bros in the elevator.
Perfect Location, good value. Sometimes had to wait 3+ mins on the elevator(s).
Quirky hotel located within close proximity to the heart of Chicago. Laid back comfortable feel to the hotel with an eclectics mix of guests. Vibrant, comfortable, energetic bar located in the back of the lobby. Will definitely stay here again. Room was a bit small but that's the level we chose.
Got a bunk for $25 per night in an amazing location. Bunks had privacy screens and outlets inside and really weren't anywhere as bad as you might think. Will definitely be coming back here!!
Being as I did not have a credit card I was NOT allowed to check in and my mother paid for it on line and is now being told she can not get a refund
What a fabulous find this little hotel is! Superb location, funky decor with a rock 'n' roll theme, and prices I couldn't beat after a day's searching online. Sure, the rooms are small, but the renos are modern and neat, and there's great music in the lobby, the bakery and the Berkshire Room. Definitely where the cool kids stay ... even if the cool kids are over 50!
It was a different hotel experience. For example: They delivered fresh coffee in a thermos in the morning versus making a cup. Noisy hvac unit.
Really neat place, fantastic location and price
The front desk agent was very helpful, even though Expedia had not forwarded my reservation. She checked my bag and took my phone # and said that they would call when my room was ready... The room was clean and I like the way it was decorated. Nothing
A very cool place. Location was great and the rooms were clean. Nothing
Great location, comfy bed. Quiet. Good restaurant and bakery downstairs. Super friendly and helpful staff. Great value for the price.
Modern, clean room with access to restaurants: some that claim to be the home of deep dish, Eataly, and some other nice but standard places. Cute cafe in the lobby with good coffee and pastry's. Close to subway, and not too tricky to get to from airport. I was surprised to see vending in the room: the mini fridge was stocked with drinks, and there were cans on pressure plates that if you moved, you bought the items. It made me feel nervous that sitting at the desk if I jostled a can I'd have to pay $5. I had them take all of the vending things out of the room, which they did quickly and with no fuss. Probably something you want to check on if you have a problem with alcohol, have kids in the room, or just not in to having impulse purchases in your room. Also, they are a decent hotel, but all of the copy on their marketing materials and their look seems like they are trying way to hard. Show, don't tell. If you have to tell us you are cool, you probably aren't. That said, it is a fine hotel - we can like you the way you are.
Comfy room. Excellent attention to detail. Super cool hotel bar. I have no complaints.
Room was very, very dry. Didn't get request for feather free bedding.
The proximity to great eateries, bars and fun activities cannot be beat. The staff was pleasant and accommodating.
The staff was friendly and helpful, the room was comfortably sized and clean, and right in the heart of downtown. 2 blocks from Michigan Ave, one block from the train, just perfect. Bathrooms were amazing too.
Location of the hotel was excelent however there were some workings in the street outside but this situation I think was favorable because less traficc in the street. No claims at all, we stayed at the hotel only a short time, most of the day we were outside but the hotel was confortable and the personal polite.
The hotel is in a great location. We could walk to the Art Museum/CSO Hall as well as to the Magnificent Mile. Navy Pier is a long, but doable walk as well. SleepNumber bed is super. Linens and pillows, comfy. The Herman Miller desk chair is a nice touch. The hotel is not responsible for the construction in front, but it is inconvenient and unattractive.
Fairly close to everything we wanted to do We had a smoking room because we occasionally smoke and it smelled badly of cigarettes, we had to go and buy spray air fresheners for our room
The staff was so friendly and I enjoyed the free coffee service in the mornings. I also took advantage of printing out my boarding pass with their easy airline check in computer in the lobby.
It was a great hotel, great rooms, very clean, and a pretty nice view of downtown Chicago. All of the staff was amazing and any question we had was answered. If you drive there are tons of parking garages right in the area that are in walking distance. We decided to walk everywhere since it was all right there. We loved our stay and will stay at the Hilton again.
The hotle is really good. And the location s the best thing the hotle have. The staff were friendly and the resturant down in lobby were amaizing, The bathroom shawer were bad. The water presure was so weak and
The beds were nice and the rooms were very clean. The staff was okay, very effective. I liked the showers and fluffy towels. Good view. The window in my room was missing the safety piece that prevents it from opening all the. A 21 story fall may have adverse consequences to the curious child. For me it wasn't a huge deal, I don't have a kid that's going to fall out a window, but it does show a lack of attention to detail. I also noticed the exterior of the building wasn't as clean as other hotels.
Loved that Weber Grill is downstairs! Although staff was polite they didn't seem to genuine. Clare was great!
There was a few hairs under pillow and in the bathroom upon arrival .
Great location! Short walk to shops, parks, river/lake and transit! Lots of sirens go off at night but if you turn the fan on you can sleep much better!!!
Valet parking was very expensive for the weekend. We could've chose self parking which was around the block but did not know that until we arrived. We chose the valet parking because we were exhausted from the drive into the city. You have to really look for the hotel driveway to pull in off of the street in unfortunately we arrived on a Friday evening and it took us three or four times driving around the block in bumper-to-bumper traffic to get in.
Great location! Housekeeping was very attentive and room was fresh and clean each day.
I like that the door men say " welcome home" when they open the doors for you as you return to the hotel. I enjoyed the included breakfast and the central location. All staff was great; re friendly and helpful. no
The courtyard was marvelous. Breakfast was outstanding. The staff went out of their way to help the guests. Room service was great. The comforter for the bed was notwell made. The batting shifted to the foot of the bed during the night.
Loved the open atrium, complimentary cooked to order breakfast, early evening cocktail and snack reception, cleanliness of the hotel and pool area. It really was a wonderful location and felt very friendly!
Happy hour and breakfast were nice. Our room was not clean! Stains on the pillows and towels and hairs in the bed linens. Bathroom was tiny!!!! We had stayed here before a couple years ago and it was a much nicer room and bathroom. Not impressed at all with the housekeeping... No attention to detail.
Free large breakfast Free cocktails
I have stayed at the Embassy Suites Chicago near Navy Pier previously and I had wanted the experience of the Downtown hotel to compare. My experince at Downtown was excellent. I like the ease and convenience of its location. The staff are friendly as well. I had provided my feedback already before checking out. Overall, everything was good.
everything was pretty clean, great service. Better than what I expected highly recommended
We are a young family and this hotel was a great fit for us. Chicago is a very welcoming to families and the staff here was no exception. From the doormen, to the front desk staff, to the dining room manager, everyone doted over our daughter and did everything they could to make sure our stay effortless and enjoyable. The location was great too. Not far from the magnificant mile and adjacent to many restaurants.
The staff was excellent. Everyone was very friendly & helpful, from the front desk to the breakfast staff. Nice room. Nice view of city. Great location to downtown attractions, restaurant, etc. I would stay there again. Minor complaints only. We were staying 4 nights and the room only had 2 tiny drawers for clothes & a small closet. Not a huge deal, but we had to leave a lot of clothes in our suitcases. As I said, the breakfast staff was fabulous, the food, however, was just okay. Weekdays seemed to have more variety, weekend days the choices were extremely limited. They ran out of half & half cream for the coffee after the first day & it was not restocked throughout the rest of our stay.
The hotel is in a great location and the rooms are very spacious. Everything was great!
Everything !!! None
The staff was friendly. The construction noise was terrible. Construction was happening at 7 am on Saturday morning directly outside our window. The breakfast was terrible. I understand it was free, but at least provide decent food. There was only one working elevator.
Close to Navy Pier and Red line station. South side of building faces main fire station. Sirens and air horns going off all night.
Good size room. Stayed in dual queen suite with corner sofa sleeper. Enjoyed text alert when room was ready. Prime location. Friendly staff. Solid breakfast. Huge rec center on lower level (basement). Room wasn't cleanest. Stain on comforter up by my neck. Sink was clogged from prior guests. Parking was extra and expensive. Used SpotHero to get lower rate and closer location. Grand Plaza was 1 block.
The Breakfast Buffet included with the room rate was very good.
Very mosey staff not nice also I wood nevertheless stany there agan
Close to many restaurants, activities and shopping.
Clean refurbished rooms, comp. breakfast, included Wi-fi, quick check-in/out accommodating to late night check0in
Friendly, curious and helpful staff. One of the best I have encountered. Every hotel staff should model themselves after these professionally.