Daily cleaning, installation of cabin HEPA filters on flights from Germany to London Heathrow Airport
British Airways, American Airlines and Malaysia Airlines have all waived their change and cancellation fees on flights from Germany to London Heathrow. Confirm policies on booking site.
Central London is 14 miles away from London Heathrow Airport.
London is served by London Heathrow Airport, also commonly referred to as Heathrow or London Heathrow. The airport code is LHR.
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Scores according to KAYAK customer reviews
Cons: "Will never use Lufthansa again"
Cons: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Pros: "The crew was friendly. The seating was ok but dirty floors"
Pros: "Very Organised and punctual"
Pros: "Pilot kept us informed throughout the flight."
Cons: "Onboard services."
Pros: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Cons: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "Very fast and cheap flight."
Cons: "Seats were extremely uncomfortable. Boarding was very chaotic."
Pros: "Everything Else"
Cons: "Too much cabin baggage."
Pros: "Very friendly crew, great seats in economy with lots of legroom."
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Cons: "1hr 20 minutes late"
Cons: "The boarding gate has too little space and was chaos."
Pros: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
Pros: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Cons: "Flight was over an hour late and no compensation from the airlines."
Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."
Pros: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"
Pros: "I liked size of the lavatory ,food"
Cons: "I didn’t like selection of movies and seat wasn’t that comfortable"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Cons: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Pros: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Cons: "Could not choose seats online,"
Pros: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Pros: "See above"
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Pros: "Good variety of on-board entertainment"
Cons: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Pros: "Not much at all"
Cons: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Cons: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"
Pros: "the on time scheduled departure"
Cons: "the long complicated walk to terminal"
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Cons: "The seats are too close. When reclined it's not possible to get out."
Cons: "Check-in process. Baggage fees."
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "Friendly crew"
Cons: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Cons: "Refusal to board as our flight was a few minutes landing"
Pros: "Flight was an hour delayed for no reason. I missed my connection that I had 2.5 hours to catch"
Pros: "Great seats!"
Cons: "Staff didn't seem very happy."
Pros: "Good flight, nice crew"
Cons: "2,5 hrs delay, no bus available despite boarding started"
Pros: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"
Pros: "Normal Flight, short, was coming from Munchen"
Pros: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."
Cons: "Boarding was a mess and food was not up to the mark"
Pros: "787 seat spacing (a UA plane, not LH)"
Cons: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pros: "Nothing was extraordinary."
Cons: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."
Pros: "The seats were so comfortable"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Nothing. Flight was amazing"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Muslim food"
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Cons: "Flight got delayed 30 minutes"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "I love the food"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Light snack and complementary wine"
Cons: "Nothing special"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Cons: "They have mabaged to lost my luggage"
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Very friendly and helpful personnel."
Pros: "Helpful and smiling cabin crew."
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Pros: "I got an aisle seat right near the bulkhead with so much leg room. There were so many free amenities. It was the biggest plane I'd ever seen - very well kept and clean. Crew was nice and quick with service."
Cons: "The flight was delayed too much for the connecting flight to Leeds. Detour to Vienna - Amsterdam - Leeds. I had to run to catch the Amsterdam flight - not easy for 72 yrs old with newish hip! Now 2hrs at Schippol and may get home by midnight."
Pros: "The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight."
Pros: "Excellent service from all British Airways crew that we dealt with"
Cons: "Lost luggage. One of our suitcases never arrived at JFK. A lot of food was served which was nice but quality of food was mediocre. Very high salt content. Not many options for diet restricted travelers."
Cons: "Cramped, uncomfortable seats. Minimal legroom. Food and beverage for purchase. Luggage charged for. Group boarding. All on a so called premium airline, for a premium price. If I want Ryanair, I’ll fly Ryanair."
Pros: "Price OK, bag checked."
Cons: "Checked in 100mins early with prior assistance request, told to wait in general area. After 15mins no wheelchair, BA agent said wait longer. After 30mins still no wheelchair, BA agent would not call to check; said keep waiting "we don't know how long for, but its on them (Deutsche Red Kross) to get you to gate without missing flight"! After 60mins, airport info agent checked & said chair was coming. After 75mins, DRK agent arrived with 2 wheelchairs and wasted time trying to find a second passenger needing assistance. Agent then rushed us through terminal with no opportunity to get food or drink or use bathrooms. Got to very remote gate 15mins before departure, and boarded last. Don't use BA Hamburg if you need assistance."
Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"
Pros: "Absolutely nothing - and this was Club Europe"
Cons: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Pros: "I chose British airway relying on safety record depite being comparatively expensive."
Cons: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."
Cons: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."
Pros: "Efficient boarding."
Cons: "No complaints"
Pros: "Oneworld status points"
Cons: "The price, the cancellation of the flight, the lack of free tea, the lack of baggage allowance."
Pros: "Overall flight experience was pleasant and process of disembarking flight and immigration at Heathrow was superb (very quick, under 15 minutes from plane landing to being out of the airport!)."
Cons: "Not informed of second security queue (it was long with delays) so some anxiety had until a BA staff member arrived to allow passengers to London to cut the line. No USB power at seat."
Pros: "Good flight time and route. Crew are consummate professionals"
Cons: "Almost everything else was poor. There is no long lasting BA class of service anymore. The boarding is mediocre, there is no food or drinks included, you have to pay to pick your seat. Basically a flash version of EasyJet."
Cons: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."
Pros: "Not a lot"
Cons: "The flight was delayed. The food advertised was not available."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Pros: "Two empty seats next to me"
Cons: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"
Pros: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Pros: "That the flight only came in 15 minutes late."
Cons: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."
Pros: "easy boarding, land at T5 which is a very well designed terminal"
Cons: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."
Pros: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Cons: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."
Pros: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Cons: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."
Cons: "the fact I had to 464 pounds robbing b"
Pros: "Fairly clean, on time and staff were very nice."
Cons: "No food or drink anymore! You have to pay to get a budget airline at premium prices."
Cons: "No entertainment! While you have to check in your laptop and iPad!"
Pros: "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Cons: "Everything seemed to go smoothly so no negative comments."
Cons: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."
Pros: "Head rest broken, actually hanging off on 2 threads so it hung down below my shoulder blades, more like a back massager"
Cons: "No entertainment, tv didn't even show flight details. Hideously uncomfortable seat with broken head rest. Staff ate their meals in front of the paying customers."
Pros: "Staff were good"
Cons: "The food and drink are not free anymore"
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Pros: "I was traveling alone with my baby. Everyone was very helpful"
Pros: "Everything was ok. Just OK. Decent meal - if small."
Cons: "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."
Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Pros: "Discreet and attentive customer service"
Cons: "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"
Cons: "Moved from a reserved window seat to a middle seat so they could add another business class row"
Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."
Cons: "Low quality of the food !!!"
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Pros: "Food was very pleasant Choice of entertainment was good"
Cons: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."
Pros: "Still love their use of decent reclining seats, and the boarding procedure and cabin crew are generally lovely."
Cons: "£6.50 for an alcoholic drink is a joke. The fact that they had also run out of most mixers (including diet coke) as well as the sandwiches on my return flight to LHR from ATH shows how poor their service is. I was also refused ice for my warm coke zero (since they didn't have any to buy I thought I'd ask for some for the one I had bought in the airport). Shocking!"
Pros: "Usual BA - professional service"
Cons: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."
Pros: "Early departure (relatively small plane) and early arrival. Boarding and departures relatively quick given small plane size. Service was good. Overhead bins were spacious. Plane was relatively new and fairly high-tech. Food was good and selection was great. Cabin crew went out of their way to accommodate our requests."
Cons: "The Dreamliner is quite a noisy and warm plane. Also, cabin crew aren't very specific with meals (e.g. chicken or beef rather than chicken with rice or beef with potatoes). Snack between meals chargeable. Some trouble with the on board entertainment system that was resolved early on. Stroller arrived fairly late."
Pros: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."
Pros: "The treatment and service you get no matter what class you flying. With BA you are always "first class" passenger. Amazing new aircraft with enough room in the economy class that makes an oversea flight very comfortable. the flight attendants are very friendly and serve you as fast as possible. I always order two drinks before the first meal and I couldn't even finish the 2nd one before they came around and asked me for another one. I would always go BA if I could. Amazing airline."
Cons: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Cons: "could not be delayed"
Cons: "One hour delay"
Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pros: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Cons: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pros: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Cons: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pros: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Cons: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pros: "Boarding was quick and we arrived on time."
Cons: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pros: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Cons: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pros: "What to like? The rudness? The delays? Or the fights on board!!!"
Cons: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Cons: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Cons: "flight delayed by more than 1 hour"
Cons: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pros: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Cons: "I liked everything"
Pros: "Clean enough"
Cons: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pros: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Cons: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pros: "Flight Attendants very good"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Cons: "The plane seemed very old, toilet in poor condition."
Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Pros: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Cons: "Serive to pay extra luggage very very slow"
Pros: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Cons: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pros: "company gave out free drinks and snacks"
Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pros: "Every thing."
Pros: "On time ,clean aircraft..."
Cons: "Crew was very serious...a smile can make a difference....."
Pros: "Flight on time . Attentive crew . Good price ."
Cons: "Lack of leg room ."
Cons: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"
Cons: "I had to make my own way home from Manchester.. plane diverted due weather."
Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."
Pros: "Leg room and reclining"
Pros: "On time , crew good... no complaints"
Pros: "free breakfast great staff"
Pros: "Free drinks, cheap flight and fairly comfortable!"
Cons: "No allocated seat."
Pros: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Cons: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pros: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pros: "Everything was awesome!!! I am going to buy only from you my next flights."
Cons: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pros: "I recomand to Everyone to use the airlines!!Very good quality"
Cons: "Nothing , was everything perfect!The stewardesses very nice"
Pros: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Cons: "Seats rather narrow"
Pros: "Good price, comfortable seats, nuce food and candies"
Cons: "No online check-in. 1 hour waiting for nothing."
Pros: "Staff on board was friendly"
Cons: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Pros: "The service was OK, we flew on time and the flight itself was pleasant."
Cons: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Pros: "It flights themselves were fine. A 45 minute delay sucked though."
Cons: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Pros: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Cons: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."
Cons: "The flight was delayed 40min So i missed the connection in Leipzig"
Cons: "The temperature at altitude was far too warm for my comfort."
Pros: "The plane left and arrived on time."
Cons: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Pros: "Boarding and getting off the plane was fast"
Cons: "Our luggage space was occupied with bags from passengers from other rows."
Cons: "Paid for high speed WiFi Could not even check my mails"
Pros: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Cons: "No food or drink is included in the price, narrow seats."
Pros: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."
Pros: "Seats were comfortable"
Cons: "Change in gate was not anounce"
Pros: "Crew was very friendly!"
Cons: "The plane smelled terrible - almost like one of the toilets had backed up."
Pros: "I am still in one piece after flying."
Cons: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Pros: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Pros: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Pros: "Good view with the high winged propeller plane"
Cons: "Small overhead storage"
Pros: "Was on time"
Cons: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."
Pros: "It was ok"
Pros: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Cons: "Can't comment on food as it isn't provided with the basic fare."
Pros: "On time"
Pros: "Muy cumplidos y personal amable"
Pros: "Staff super friendly. Comfortable sears. Food very good."
Cons: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Pros: "If I can give this airline negative stars, I would."
Cons: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Pros: "The crew was friendly and helpful!"
Cons: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Cons: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Cons: "Fligjt canceled, bad customer support, lost bag"
Cons: "Another delayed Eurowings flight to Stuttgart with no information provided."
Cons: "Missed flight because of another flight delay"
Cons: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Cons: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Cons: "Is there anything more to say?"
Pros: "I received a little meal. Pleasant manner of staff."
Cons: "No problem"
Pros: "Crew was friendly and punctual."
Cons: "Service and seat comfort not as by the same standard as Eurowings."
Pros: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Cons: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."
Cons: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Pros: "Flight was OK"
Cons: "Departure time was not as expected"
Pros: "It could have been a good flight but the route taken was awful"
Pros: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Cons: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Cons: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Pros: "smooth flight"
Cons: "boarding took too long"
Pros: "Comfortable and enjoyable."
Cons: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Pros: "Prices of food items was reasonable"
Cons: "Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pros: "Overall good experience, flight was short and painless"
Cons: "Flight borded late and at a different gate"
Pros: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Cons: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."
Pros: "They rebooked me to a new airline to get to my destination."
Cons: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Airlines flying from Germany to London Heathrow Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Germany to London Heathrow Airport
Masks required on board, masks provided on flights from Germany to London Heathrow Airport
Social distancing seating
Middle seats unavailable to book on flights from Germany to London Heathrow Airport
Testing for antibodies, testing for symptoms for flights from Germany to London Heathrow Airport
Waiving of change fees. Search flexible flights from Germany to London Heathrow Airport