Daily cleaning, installation of cabin HEPA filters on flights to Big Bear Lake
Singapore Airlines, Air France and Aeromexico have waived their change and cancellation fees on flights to Big Bear Lake. Confirm policies on booking site.
Alaska Airlines does not allow booking a middle seat on flights to Big Bear Lake.
You cannot fly directly to Big Bear Lake. KAYAK recommends you fly to Los Angeles (LAX) (88.09 mi from Big Bear Lake). From there you can hire a car or take a taxi.
|Flights from London||10h 50m|
The cheapest airline ticket to Big Bear Lake from United Kingdom in the last 72 hours was £203 one-way, and £333 round-trip on the route London to Big Bear Lake. The most popular route is London to Big Bear Lake, and the cheapest ticket found on this route in the last 72 hours was £333 round-trip.
Los Angeles Airport is 88 miles from the centre of Big Bear Lake. View on map.
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Scores according to KAYAK customer reviews
Pros: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Pros: "The staff was excellent and friendly"
Cons: "I didn't enjoy the food"
Pros: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Pros: "Staff was very courteous; they fed us well"
Pros: "Nice, clean and modern airplane with great service"
Pros: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."
Pros: "The crew on board was kind and polite when they had to deliver bad news"
Cons: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."
Pros: "A swiss machine..."
Cons: "the smell someone left in the bathroom before me."
Cons: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Cons: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Pros: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."
Cons: "A gap between flights for 20 hours"
Pros: "Good service... good food....on time. I will fly Swiss again."
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Cons: "Seats a little close together but not terrible."
Pros: "Attendants were cordial"
Cons: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."
Pros: "Plane was nice, lots of movies to watch, free wine"
Cons: "Seats to close together, crew a little snooty"
Cons: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Pros: "The best in flight service. I've taken Swiss air multiple times from Zurich to LA and I will never take another airline. The food is great, plenty of snacks and drinks. Great entertainment and the cabin crew treats you very well."
Pros: "Decent food (great chocolate), polite attendants and updated aircraft"
Cons: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."
Pros: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Cons: "I found the movie selection a bit limited for such a long flight."
Pros: "So far so good"
Cons: "So good"
Pros: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Cons: "Can't think of anything."
Pros: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"
Pros: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Cons: "Notithing to dislike comes to mind."
Pros: "most things were good"
Cons: "the passport check process in Zurich was awful!"
Pros: "Good people."
Cons: "Bad food."
Cons: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."
Pros: "All the meal and snacks were excellent! The crew was friendly."
Cons: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"
Pros: "Great food and drink service."
Cons: "Entertainment system is outdated relative to other airlines. A bit disappointing."
Pros: "I liked the fact that I got to Los Angeles safely"
Cons: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."
Pros: "Kind flight attendants who were attentive and friendly"
Cons: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."
Cons: "The fact that Swiss air didn't put me on a stand bye flight after I missed my Barcelona to Zurich flight because I was at the wrong gate was no professional of Swiss airlines! They gave me no help at the airport and I was forced to pay $1,200 for a new flight home."
Pros: "I arrived safe."
Cons: "The plane was old. The space was very cramped and the entertainment didn't work. There was no wifi."
Pros: "The seats were really comfortable! The staff was amazing. They were very friendly and kind. The seats reclined really nicely."
Cons: "I would have liked more movie choices but it wasn't too bad of a selection."
Cons: "Old entertainment system didn't work"
Pros: "In flight entertainment was decent"
Cons: "Seats were not comfortable. Will fly a different airline next time."
Pros: "Super friendly amazing Flight Attendants!!"
Cons: "plane seats seemed kind of old"
Pros: "Food was decent Cabin crew was great and attentive Bathrooms were clean"
Cons: "Comfort of the seats were bad (why can't anyone make a comfortable seat?) Plane was kept well, but looking forward to the switch to 777"
Pros: "Fantastic crew"
Cons: "Food not so good this time and flight delayed 2 hours. Cramped seating."
Cons: "Seats r not comfortable plus entertainment is not good enough"
Pros: "LOVE SWISS AIR!!!!!!!"
Pros: "Flying Swiss Air was a delight!"
Pros: "Movie selection was good. Ice cream and chocolate were good."
Cons: "Connection was tight, had to run to the gate Should have served a 2nd full hot meal since flight was 12 hrs (flew in another airline for only 10 hrs and 2 full meal were served ) Didn't have enough stock of chocolates for duty free sales Flight attendants didn't offer water as often as they should have since it was a long flight (just comparing to other airlines)"
Pros: "The only thing working for these people is the food on the plane. That's about it."
Cons: "Staff was extremely rude, no internet access, the tv and remote are old and very poorly kept. If you don't arrange your dishes after you eat to the staff's liking --- you will get one of the worst attitudes possible which is just unacceptable. Unfortunately this attitude transfers to the airport staff in Zurich so I was not too shocked on the plane. However, they should learn a thing or two from the Lufthansa employees. They are a long way from being professional."
Pros: "Flight was almost empty and Got to sit by my self with no one next to me. And the flight attendants were amazing."
Pros: "Service on plane was excellent."
Cons: "Boarding is disorganized. Ok board is the general rule. The waiting area behind passport check was Spartan and lacked any real amenities. No food, services or area to charge devices."
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "the food was decent"
Cons: "the crew was rude, the bathrooms were not clean"
Cons: "45 minute delay on runway after landing was very very frustrating."
Cons: "It was late leaving."
Pros: "Excellent in all aspects, to and fro."
Pros: "Pressurising on new plane seemed to make long trips less tiring."
Cons: "New plane's weird electronic window shades had us in darkness with sun up high! Unsettling. Couldn't operate the switch under the window. Very noisy systems such as flaps, wheels, etc. Screaming, grinding banging noises. Address system unhearable & useless."
Pros: "The staff at the desk at the airport as well as the crew on board were very gracious and helpful. Excellent job, atmosphere very friendly in the skies with a great and nice crew. It was my first time flying with VIrgin Atlantic and not my last time definitely. Thank you so much for making it such a pleasant experience for me."
Cons: "Everything, in other words an excellent organization, company. Great job to you all !"
Pros: "Easy and quick check in"
Pros: "Liked foot room"
Cons: "Padded seat belt very uncomfortable.., tv control & pad on seatbelt pushed me into client on left, big gent sitting next to her pushed her into me.., people walked thru isle & stepped on my toes..., why virgin Atlantic moved us & gave refund I will never know...we paid for extra leg rm 4 months ago"
Pros: "Water station!"
Pros: "Karl was amazing! So helpful and sweet!"
Cons: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Cons: "Bathrooms needed more cleaning mid-flight."
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Cons: "Missed connection to SFO"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Cons: "The flight change the gate number immediately so I missed my flight"
Cons: "Why do I have to get a new boarding pass in London"
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Cons: "10 hour delay in Brisbane was terrible"
Cons: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Cons: "These seats are small"
Cons: "Everything about my experience was HORRIBLE."
Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."
Pros: "in flight experience is above average"
Cons: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."
Cons: "Food was terrible"
Cons: "After 14 hours the seats were like sitting on spikes"
Pros: "On time."
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Pros: "Food, crew, entertainment great"
Cons: "Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way..."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "Food, crew and overall experience was good"
Cons: "Got assigned seats all the way in the back. They were comfortable but would have preferred better seats."
Pros: "Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin."
Pros: "The crew were excellent."
Cons: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Cons: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Pros: "Very nice staff"
Pros: "Australian airports are wonderful."
Pros: "Food was good, crew was nice."
Cons: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."
Pros: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Cons: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."
Cons: "It was canceled"
Pros: "Each employee on the plane was nice."
Pros: "All aspects"
Pros: "Loved the plane, people and timeliness"
Pros: "Delta always does a superior job - domestically and internationally!"
Cons: "Nothing, keep at it"
Cons: "Everything was perfect!"
Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
Pros: "Everything went smoothly. Baggage was at carousel before we were, a first."
Cons: "Everything was fine."
Pros: "Operated by Delta so great!"
Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."
Pros: "Excellent Service."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "on time"
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "Flights were on time and friendly attendants!"
Pros: "ditto above"
Cons: "ditto above"
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Cons: "waiting on the tarmac for 40 minutes"
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Cons: "Condition of the airplane"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "All I need to say."
Cons: "Late and missed my international connection"
Cons: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"
Cons: "Delay from Seattle to pasco."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."
Pros: "Everything from boarding, service, arrival time and deplaining was smooth"
Pros: "On time"
Cons: "No free meals."
Pros: "They got us from A to B without any problems."
Cons: "Efficient to the point of robotic."
Pros: "Nice staff"
Cons: "Old plane especially in first, no TV s"
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Pros: "Excellent service"
Cons: "Plane was a bit old"
Pros: "EVERYONE WAS FRIENDLY"
Cons: "NOTHING ON THIS PART TRIP WAS FINE"
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"
Cons: "Waiting at PDX for hours and being ignored by Delta."
Pros: "Had the row to myself"
Cons: "No complaints"
Pros: "Movie & Music selections were awesome!"
Cons: "I have no complaints!"
Pros: "Counter delta staff had clear communication with a welcoming attitude she was wonderful"
Pros: "everything else was fine"
Cons: "the bathroom smell. they should have at least a good smelling soap, like lemonsoap.... the pasta was too overcooked."
Cons: "Lufthansa is not handing out any bottles. Water is served in small plastic glasses and does not come by often enough. I got off the plane dehydrated."
Pros: "IT WAS ALL PRETTY GOOD"
Cons: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"
Pros: "The flight was actually an Air Canada flight - a code share with Lufthansa. I had a good flight. The cabin crew were fantastic - very accommodating because I wasn't able to pre-select my vegetarian option online earlier due to the code share. They were very polite and professional. The seats were relatively comfortable and the movies onboard were aired and good. I would fly Air Canada again."
Cons: "I disliked the confusion with the code share. I have never flown a code share before an I was under the impression I was flying Lufthansa - not Air Canada. I really disliked not being able to check in online 24 hours before on either Lufthansa's site or Air Canada. That is ridiculous in this day and age - surely the two airlines can coordinate something were the traveller can check in online on one of the sites. Also, as a vegetarian, I wasn't able to select my meal - I had to hope that they had enough vegetarian meals to give me one. This is another problem thanks to the code share. If this is what code sharing is like, I won't be doing it again. No thanks. I'll book directly."
Pros: "Good flight, lovely service and on time!"
Pros: "Air bus was amazing!"
Cons: "See above. Horrible."
Pros: "We arrived safely. The larger bathroom for wheel chairs"
Cons: "The food was much better than past flights. The crew worked hard to meet the needs of others. More room would be great improvement. Letting friends and family travel and sit with each other on the flights."
Pros: "The crew were friendly and helpful."
Cons: "Delayed. Fairly basic and the food (a sandwich) was poor quality."
Pros: "I liked it all."
Cons: "No Gluten Free snack!"
Cons: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."
Pros: "The crew was nice."
Cons: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."
Pros: "The crew is amazing, special food needs is covered and delicious, great service after all."
Cons: "Crew was not very friendly, the lack of customer service is evident."
Cons: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Pros: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Cons: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"
Pros: "My previous flights with Lufthansa have been in business class, which is fabulous. However, on this occasion flew economy because I got an exceptionally cheap ticket. I was pleasantly surprised. Obviously the seat was narrower, but had plenty of legroom. The food in economy in Lufthansa is better than most airlines’ business class meals. The crew is very courteous and professional. You really can’t go wrong with this airline."
Cons: "There was no downside."
Cons: "The service"
Pros: "Safe trip. Announcer had a radio voice."
Cons: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Cons: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"
Cons: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"
Pros: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Pros: "It is so nice to flight on board a plane were the staff knows what to do."
Pros: "I managed to get a seat in economy class upstairs on the Airbus A380-800, next to the window. Each window seat has a locker to stow all your in-flight stuff in and there is lots of legroom. I was impressed - that's saying a lot for a Boeing-lover. Crew was very attentive and always available."
Cons: "Boarding could have been better organized."
Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Pros: "Exelent crew"
Cons: "Distance too far between gates for transfer"
Pros: "As usual, good customer service."
Cons: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."
Cons: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"
Pros: "On time-well organized!"
Cons: "I didn't like the food"
Cons: "I had picked my own isle seat at purchase of ticket. Some how i ended up sitting middle row."
Pros: "Service was execellent"
Cons: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."
Pros: "THE VIDEO OF THE FLIGHT THE WHOLE TIME. THE SMOOTH SMOOTH FLIGHT. THE FOOD AND WINE. THE SERVICE."
Pros: "Very nice flight, very little if no turbulence food was decent just luggage took forever"
Cons: "Luggage wait was an hr other then that the A380 which is my favorite plane was amazing"
Pros: "The seats and leg room were spacious enough. I liked the many options of movies."
Cons: "The vegetarian option was gone for the second meal. The touch screen TV was not working properly. Had to push the buttons multiple times"
Pros: "The downstairs lavatories are genius!"
Cons: "I could not get any information in Moscow until arriving at the airport."
Cons: "1 hour between flights meant a very hectic transfer."
Pros: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Cons: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Pros: "Service was very good."
Cons: "Pasta was so so."
Cons: "flight was late; food was not so great, lunch and dinner were the same; :-("
Cons: "At time confusion amongst the crew- received wilted salad- seemed the last rows had to take what was left over"
Cons: "I asked for my shopping from my magazine several times. Food is beyond bad.....it is absolutely horrible."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The food, the crew, the cleanness and the entertainment"
Pros: "NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT."
Cons: "SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT....."
Pros: "Comfortable and smooth flight"
Pros: "Service,entertainment, and food. Easy check in"
Cons: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Pros: "short hop--good"
Pros: "The videos worked."
Cons: "Some of the flight crew. The arm rests don't go all the way up which makes it really hard when traveling with a toddler. This was the case on the short flight and the longer flight to LAX. Not a fan of the food. Most of the crew seemed preoccupied and grumpy."
Pros: "My flight was cancelled, after that I had to find out what I would have to do next! Horrible! Nobody knew what would come next! In Heathrow, the staff in the morning has the worst attitude ever when I was getting my Voucher for breakfast."
Pros: "The crew was excellent."
Cons: "Entertainment system was damaged on both flights. Seats were damaged on both flights. Flight to Dublin was significantly delayed. Food was poor and very salty. Not enough water was served."
Pros: "It was fast & got in early"
Pros: "Crew is great-good service"
Cons: "Uncomfortable to try and sleep Video system poor-hard to use and very poor sound"
Pros: "New with plenty of room"
Cons: "Maybe it's unfair to compare to Qatar but everything was 3rd rate in comparrison. It's a pity flying Most of the journey with Qatar to finish with Aer Lingus. Boarding was like a cattle ranch"
Pros: "The cleanliness of the plane was decent."
Cons: "In flight when people were sleeping the crew were loud and interrupted causing you to wake up every time there was a food service or rubbish pick up. On an 11 hour flight this became very annoying when you were trying to get a good amount of sleep. The LCD screens on the back of the seats were the worst interaction I've ever witnessed on an airplane. The touch sensitivity was like something from the 1980s and made it very frustrating to select and navigate. On top of that the screens would spontaneously restart - my boyfriend and I witnessed the same interaction so it wasn't just one seat. Boarding at the terminal was not done efficiently in Dublin. The check in process with the kiosks was set up confusing and the crew helping did not help when clearly we needed it. There were no clear signs designating check in from baggage check. Baggage check that was self check out was not clear. When we received our boarding pass it stated that the doors would close at 1:30 for a 3pm flight - we got to the airport on time and were frantically trying to make it to our gate. After confusing baggage drop off we then had 2 rounds of security that was less than pleasant and we were ushered to a ground level terminal, or what was suppose to be a terminal. There was one food outlet that was understaffed with a huge line - we realized that our flight wasn't actually going to start boarding until 2pm so we could have taken our time. When boarding began they stated we were in final boarding and to not worry it was to stress out the people who hadn't been through security yet. There was no section boarding, it was just a free for all in which everyone waiting in yet another line. Very disorganized and inefficient. I would choose another airline for my next trip to Ireland."
Pros: "The free movies and blanket"
Cons: "Our last meal was a bit unsatisfactory, cold tea."
Cons: "You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still going"
Pros: "Very professional, engaged and polite"
Cons: "Excellent airline. Always my first choice!"
Cons: "The last 4 flights with Aerlingus have all been at least 2 hours delayed to London. People give out about Ryan Air but I have been flying with them to France 2 a year for the last 4 years and I only had one delayed flight because of air traffic controllers"
Cons: "The information at boarding time was hard to understand, even coffee was a charge, they didn’t have our stroller at the gate when we got off then when we got to baggage claim it was still hard to find."
Cons: "Nothing, everything was exceptional"
Pros: "Nothing.....never made the flight....due to multiple flights delayed. My family and I had to be rerouted which caused us to miss our flight home from LAX."
Pros: "Food was hot"
Cons: "Seat were slightly uncomfortable"
Pros: "Great service"
Cons: "Que in immigration"
Pros: "It was a short flight but the flight attendants made the most of my trip. They were very accommodating"
Pros: "Liked the logistics from the European side for connecting flights, the airplane, crew, and entertainment."
Cons: "Online check in does not work, ever. Late boarding all 4 flights inconvenient access to boarding pass. Was required to stand in line for 30 minutes to get boarding pass for connection instead of getting boarding pass when I left. Also, no kiosk to get it myself. Just about missed my connection do to these delays. No one is in a hurry at this airline"
Cons: "Very bumpy takeoff and landing"
Pros: "Good flight with good service."
Pros: "underbooked flight, so there was lots of room. Seatback tvs with good selection of movies and tv."
Cons: "lack of USB chargers. lack of fish option for a flight out of a catholic country on a friday during lent."
Cons: "The booking left no time to make it to the next flight. Had to purchase a separate flight last minute."
Pros: "The best coffee ever"
Pros: "* New planes * Easy check in"
Cons: "* Last minute seat assignment * Crew is helpful but not friendly"
Cons: "Dirty aircraft. Almost 1 hour delay."
Pros: "the immigration in Dublin and the connection services in Dublin"
Cons: "I booked extra space seats and then they changed the plane and moved us in regular seats. We talked to a person from Air Lingus and he said it happens often but there's nothing to do. on board, the head sets are very old and you could only hear from one ear using the head set provided by Air Lingus. in 2018 ?! seriously !?"
Pros: "I didn't like anything."
Cons: "The service was really poor. An international flight wee u have to pay for the alcohol, and no cheap either!! The food was mediocre! The plane was outdated. No USB or headphone. Only those offered by the airline and the sky da was awful!! The seats were small and not comfortable! The tv screen wasn't responding to the fingers, had to use the remote!! Everything was not nice at all. The stewardess and steward were not pleasant, it looked like they didn't want to be there or they were bother!! I will never fly again either British or Aer Lingos."
Cons: "Didn't take Dublin to LA."
Pros: "Price Staff Efficient Comfortable Boarding and exit procedure excellent"
Cons: "Lost our luggage on our way home. Worst is that it has our toothbrushes and I can’t find new ones at 10:00 at night..."
Pros: "The crew"
Cons: "Food not good , entertainment system old un updated and slow"
Cons: "At Frankfurt Main airport the check in counter had initially only one person and the lines were very long. After about 30 minutes they opened 2 more counters. We were waiting at the gate for the bus and the flight time had passed , but no announcement that the flight is delayed. finally we get on the plane and then we get an announcement that we the plane does not have clearance for another hour and half. The entertainment on board is very very old stuff, and shockingly the food is also bad and no vegetarian food."
Pros: "The flight left almost on time which was good and landed a little over 20 minutes late which was ok."
Cons: "I had a window seat and felt very crammed. Also, we had to wait close to an hour for our luggage to come through. That was most annoying."
Pros: "You can choose your seats without being charged and it was a very clean and comfortable flight"
Pros: "Window seat"
Cons: "Was hungry."
Pros: "Staff was always nice & helpful."
Cons: "Seats are uncomfortable and arm rest doesn't fully fold back. The airplane wasn't cleaned up after the previous flight so there was a few wads of tissue paper around our seats."
Cons: "The boarding situation at Gatwick was a complete mess, they made us change the gate THREE times!"
Cons: "Everything. They canceled the flight and made us wait at the check in counter for over 4 and half hours. After that they closed the counter without helping us rebook."
Pros: "The crew was friendly and professional throughout the flight."
Cons: "The airplane is an older model airplane. Everything rattled during even minor turbulences. The seats just weren't comfortable enough for a transatlantic flight. There was no leg room to be somewhat comfortable. Due to the age of the airplane, there also weren't any USB charging outlets for cell phones or tablets."
Cons: "The plane was dirty and old, the food horrible, cramped seats, dirty and non functioning bathrooms, stressed out and inattentive staff, poor coordination of seating families together (I was told my seat was given to a woman so she could sit with her adult daughter...I wasn't asked, just told), the flight was 1.5 hour delayed, my bag was lost because the incompetent staff member in Italy didn't give me a bording pass for the Dublin to LA flight (I'm still waiting over 24 hours later to find out what's happened to my luggage). Overall, this flight was a nightmare and a huge let down after flying to Rome on British Airways. I can't say enough about how wonderful that flight was..Aer Lingus was a big disappointment and a poor substitute for BA. Very unsatisfied customer!"
Cons: "Could not get the WiFi to work."
Pros: "The cabin was quite comfortable and we had all we needed from the get go, ear plug, TV, blanket, and pillow. We had good seating as there were only 2 seats on each wing. Even tough we couldn't reserve our seats, these were good."
Cons: "Why do those long distance air hostesses treat us as if we were a nuisance? Not a smile, rude; they had decided that those going to the US had to be bad people. Are they that political or just bad mannered????"
Cons: "Not polite and patient enough"
Pros: "Not much"
Cons: "Limited choice of entertainment. ****Lost my luggage both destination bound and home bound**** Being kept in the plane for an extended period of time after having landed. Not even a coffee during the connecting flights (Dublin to Cardiff and Gatwick to Dublin). Poor connecting facilities and having to repeat security screening before connecting to the second leg of trip."
Cons: "Plane is Dirty. Trash around seat floor and crumbs where remote is. No charging station on seats."
Airlines flying to Big Bear Lake have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Big Bear Lake
Masks required on board, masks provided on flights to Big Bear Lake
Social distancing seating
Middle seats unavailable to book on flights to Big Bear Lake
Testing for antibodies, testing for symptoms for flights to Big Bear Lake
Waiving of change fees. Search flexible flights to Big Bear Lake