Daily cleaning, installation of cabin HEPA filters on flights to Laguna Beach
American Airlines, Finnair and Iberia have waived their change and cancellation fees on flights to Laguna Beach. Confirm policies on booking site.
You cannot fly directly to Laguna Beach. KAYAK recommends you fly to Los Angeles (LAX) (45.26 mi from Laguna Beach). From there you can hire a car or take a taxi.
The closest airport is Santa Ana J. Wayne/Orange Cnty (SNA) (10.46 mi). Other nearby airports are Long Beach Municipal (LGB) (28.48 mi) or Ontario (ONT) (37.06 mi). KAYAK recommends you fly to Los Angeles.
|Flights from 28501||10h 46m|
If travelling to Los Angeles Airport, the cheapest city to fly from in the last 3 days was London, with flights as low as £117 one-way and £72 return. Flights from London are the most searched and start at $198 for a return trip.
If you’re traveling from United Kingdom, you might fly to Los Angeles Airport with American Airlines, Air France, or Aeromexico as they are the most frequent flyers.
Los Angeles is 9 miles from the centre of Los Angeles.
When flying to Los Angeles, you'll arrive at Los Angeles Airport (LAX). The airport is also known as Los Angeles or Los Angeles Intl.
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Scores according to KAYAK customer reviews
Pros: "The crew were helpful and polite"
Cons: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."
Pros: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"
Pros: "Attendants were very courteous"
Cons: "Very little leg room Seats were quite uncomfortable"
Pros: "I had a wonderful experience the whole way through."
Cons: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Pros: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Pros: "Good space above seats"
Cons: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"
Pros: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Pros: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Pros: "The staff was excellent and friendly"
Cons: "I didn't enjoy the food"
Pros: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Pros: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."
Pros: "The crew on board was kind and polite when they had to deliver bad news"
Cons: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."
Pros: "A swiss machine..."
Cons: "the smell someone left in the bathroom before me."
Cons: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."
Pros: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Cons: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."
Cons: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Pros: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."
Cons: "A gap between flights for 20 hours"
Pros: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Cons: "Seats a little close together but not terrible."
Pros: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Pros: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Pros: "Plane was nice, lots of movies to watch, free wine"
Cons: "Seats to close together, crew a little snooty"
Cons: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Pros: "Decent food (great chocolate), polite attendants and updated aircraft"
Cons: "Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat."
Pros: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Cons: "I found the movie selection a bit limited for such a long flight."
Pros: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Cons: "Can't think of anything."
Pros: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Cons: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."
Pros: "most things were good"
Cons: "the passport check process in Zurich was awful!"
Pros: "Good people."
Cons: "Bad food."
Cons: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."
Pros: "Entertainment, movies music were good selections. We enjoyed them. Although the headphones jack socket for my wife;s seat didn't work properly. They should maintain their equipment better."
Cons: "In Zurich if you travel to US or Canada, they have just before the gates some security check that ONLY verifies the passport. It seemed weird to me. Why are they not excluding transferring passengers from this nightmare. Because it is a nightmare. Long and disorganized lines where travelers, that have diverse leaving times, are trying to enter 4 check points that work slow and nobody manages all that mess. On the plane, absolute unnecessarily (they had extra unoccupied seats) they took one of our carry-on-s with the check in luggage. The seats are extremely tight and offer a very small place for the economy class. Nothing special about the food."
Pros: "All the meal and snacks were excellent! The crew was friendly."
Cons: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"
Pros: "Great food and drink service."
Cons: "Entertainment system is outdated relative to other airlines. A bit disappointing."
Pros: "I liked the fact that I got to Los Angeles safely"
Cons: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."
Pros: "Kind flight attendants who were attentive and friendly"
Cons: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."
Pros: "The crew was exceptional: friendly and professional."
Cons: "The seat was really small and I am 5.1ft. The screen was bigger than other flight companies but when the passenger in front of me put down the seat I wasn't able to watch the video comfortably. The entertainment sistem was a little bit old."
Cons: "The fact that Swiss air didn't put me on a stand bye flight after I missed my Barcelona to Zurich flight because I was at the wrong gate was no professional of Swiss airlines! They gave me no help at the airport and I was forced to pay $1,200 for a new flight home."
Pros: "The seats were really comfortable! The staff was amazing. They were very friendly and kind. The seats reclined really nicely."
Cons: "I would have liked more movie choices but it wasn't too bad of a selection."
Pros: "Super friendly amazing Flight Attendants!!"
Cons: "plane seats seemed kind of old"
Pros: "LOVE SWISS AIR!!!!!!!"
Pros: "Flying Swiss Air was a delight!"
Cons: "Our flight was delayed 5 hours. No one offered us anything. On top of that they lied about why the plane was delayed. Told us two different stories. We sat in the airport with no Swiss staff anywhere in site. Every check in desk was empty. Once boarded, My tv on my chair was broken. I asked 7 different times to have it reset. Never happened and no one ever came to check on me. The food was awful. We would like someone at Swiss to contact us with some type of refund for our troubles. Our names are danny roman and Bryan Feld."
Pros: "The only thing working for these people is the food on the plane. That's about it."
Cons: "Staff was extremely rude, no internet access, the tv and remote are old and very poorly kept. If you don't arrange your dishes after you eat to the staff's liking --- you will get one of the worst attitudes possible which is just unacceptable. Unfortunately this attitude transfers to the airport staff in Zurich so I was not too shocked on the plane. However, they should learn a thing or two from the Lufthansa employees. They are a long way from being professional."
Pros: "Service on plane was excellent."
Cons: "Boarding is disorganized. Ok board is the general rule. The waiting area behind passport check was Spartan and lacked any real amenities. No food, services or area to charge devices."
Pros: "Can't say anything in particular."
Cons: "Upon check-in at the airport, found Swiss Air switched our seats that were confirmed. They gave us excuses that were different each time we spoke with someone, and they didn't care to put the effort out to do anything about it. There customer service was less than satisfactory."
Pros: "Entertainment system is great"
Cons: "Still very cramped. Cannot lower tray if you have anything in pocket (like an iPad or magazine) Should board rear section first."
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
Pros: "Great service, tons of food"
Cons: "This VS007 flight is in an old Airbus that needs a major overhaul, especially compared to newer planes in their fleet. The screens are hardly visible, the movie selection more limited, the seats old, and no electrical outlets for a 11hr flight is just not acceptable these days!"
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "the food was decent"
Cons: "the crew was rude, the bathrooms were not clean"
Cons: "It was late leaving."
Pros: "The staff at the desk at the airport as well as the crew on board were very gracious and helpful. Excellent job, atmosphere very friendly in the skies with a great and nice crew. It was my first time flying with VIrgin Atlantic and not my last time definitely. Thank you so much for making it such a pleasant experience for me."
Cons: "Everything, in other words an excellent organization, company. Great job to you all !"
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "Water station!"
Pros: "Crew was very attentive...food selection was excellent"
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Pros: "Karl was amazing! So helpful and sweet!"
Cons: "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Cons: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Cons: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "Everything was good in this flight"
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Cons: "Bathrooms needed more cleaning mid-flight."
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Cons: "Missed connection to SFO"
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Cons: "The flight change the gate number immediately so I missed my flight"
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Cons: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Cons: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Pros: "Nothing really!"
Cons: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."
Pros: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Cons: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."
Cons: "Everything about my experience was HORRIBLE."
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Cons: "Food was terrible"
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Pros: "Food, crew, entertainment great"
Cons: "Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way..."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "Food, crew and overall experience was good"
Cons: "Got assigned seats all the way in the back. They were comfortable but would have preferred better seats."
Pros: "Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin."
Pros: "Very nice staff"
Pros: "Australian airports are wonderful."
Pros: "The plane is nice and big, and clean. The flight attendanrs were very helpful, and friendly. My seat was very comfortable, with a lot of leg room."
Cons: "The flight took off over 30 minutes late (in both directions), and the food really was terrible. Most of it was over cooked, and unappetizing."
Pros: "IT WAS ALL PRETTY GOOD"
Cons: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"
Pros: "Very friendly crew, prompt service, smooth flight, clean airplane and the inflight entertainment was nice too. Love the cams on the airplane, to see what's going on outside"
Cons: "The de-icing took some time but obviously it's for everybody's safety, but it did delay us, as well as the ownerless luggage that had to be removed from the airplane. I do appreciate LH making safety their priority"
Pros: "Food was actually daily good"
Cons: "Flight was rerouted to drop off sick passengers. 10 hours after being served lunch and after the sick passengers had disembarked, there was little update on the flight status and no update on passengers getting dinner. The crew did not hand out water or snacks in the duration but instead ate and drank themselves in the crew area. If you wanted to eat or drink you had to interrupt them, and specifically ask to have a glass of water. If as a flight attendant you are hungry or thirsty after not having anything for so long, it's a good assumption the other 250+ passengers are also. Very inconsiderate."
Pros: "The service was excellent but the food was terrible Very happy to fly Lufthansa again"
Cons: "DID NOT GO TO MUNICH. Instead of one connecting flight I had to be rearranged for two since the orginal was cancelled. From Florence I was bussed to Balogna, then flew to FRA with delays, then from FRA to EWR WITH A 4+ HR DELAY due to system malfunctions, then EWR to LAX was a 6 HOUR DELAY BECAUSE OF THE PLANE!! Instead of a normal flight time, IT TOOK 24+ HOURS to reach my destination and EACH STOP HAD HOURS OF DELAY. The crew was late on my flight to LAX in addition, absolutely terrible. Never want to fly with Lufthansa or United ever again. Horrible, horrible experience."
Pros: "We have a 6 month old and the team made things so easy for us to travel, every need was catered for and this ment both mum and baby were very chilled out and we had no tears from baby,so hopefully the other passengers had a good flight aswell. I look forward to a good flight home after I enjoy my holiday lol"
Cons: "Only one small issue, there was a choice for the meal on the plane, but when thay made it round to us there was no choice left, I felt this was a little unfair. I was not able to eat the meal offered, but I would like to say they were very apologetic and went to first class and brought me an amazing meal back."
Cons: "There was almost NO Hip Hop or RnB music to select other than the 2 or 3 songs on the "Various 00s or 90s" CDs. WHY??"
Cons: "They don't board by rows so there was a huge long line - a free for all"
Pros: "I liked that my in flight entertainment system worked and was able to pass the time during an 11+ hour flight"
Cons: "I connected from prague to Frankfurt and Frankfurt to lax. Had a flight from lax to sd. All flights with lufthansa were delayed and I literally had to run to the next connecting flight in a different terminal. I developed knee and ankle issues during my time in europe so this was NOT a pleasant experience at all. I was asked to move seats with some fat guy because he wanted more room even though I picked those seats specifically to be able to stretch out my legs. Was offered 100 euros for in flight shopping, which will buy you nothing! Please move your seat and spend money on our plane, no thank you! Highly would NOT recommend this airline!"
Pros: "The crew is amazing, special food needs is covered and delicious, great service after all."
Pros: "Flight on time"
Cons: "UAL sucks, as expected."
Cons: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Pros: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Cons: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"
Cons: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."
Cons: "Waited in Luftansa line 9.5 hours to rebook flight after Munich airport shut down for 7 hours. Lufthansa totally unprepared for this situation. Understaffed and unhelpful with directions. Finally got to Los Angeles after 48 hours. Still haven’t gotten luggage 2 days later and no communication on when to expect it."
Cons: "The service"
Cons: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"
Pros: "Wider economy seats"
Cons: "Metal box impedied foot space for 15 hours and monitor froze several times during flight"
Pros: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Cons: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Pros: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Cons: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Pros: "It is so nice to flight on board a plane were the staff knows what to do."
Cons: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Cons: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"
Pros: "On time-well organized!"
Pros: "Lufthansa, always competent and pleasant. Everything works well. Very reliable. Business Class seats are competent. No complaints. Not overly plush but everything works. Same with the service. If consistency is what you’re looking for then Lufthansa can’t be beat. It’s the Lexus of the airline industry. Not Mercedes or Rolls Royce though."
Cons: "The food is never exceptional on Lufthansa. No low carb or low fat alternatives. Heavy cream is a hallmark. Again, Noor exceptional but good enough. Here, I think American, Delta and United have done a better job recently."
Cons: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."
Pros: "Amazing service."
Pros: "The downstairs lavatories are genius!"
Pros: "Everything was great, the entertainment, comfortable and the staff was really kind"
Cons: "Food wasn't the greatest, but I understand that it's difficult on airplanes so can't complain too much"
Cons: "I could not get any information in Moscow until arriving at the airport."
Cons: "One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name."
Pros: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Cons: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Cons: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Pros: "service was good except for 1 attendant that didn't want to be there. Entertainment choices were very good."
Cons: "Food was very poor. Chicken was rubbery and the two pasta choices tasted horrible with no meat choice other than chicken. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned."
Pros: "The onboard staff worked throughout the trip taking care of the passengers."
Cons: "The plan was over 4 hours late leaving and we had to board an Airbus 380 with buses. There was never any clear explanation as to why the flight was delayed."
Cons: "I asked for my shopping from my magazine several times. Food is beyond bad.....it is absolutely horrible."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The food, the crew, the cleanness and the entertainment"
Pros: "Clean large toilets. enough of them so you need not wait. toilet area large so you can walk around. Crew friendly and always anticipating our needs. I liked the hot towels handed out twice during flight. Also the 2 delicious hot meals and snack. The captain didn't turn on seat belt sign at all; others turn it on after 3 or 4 seconds of slight turbulence and leave it on for the next 30 minutes even when it is smooth after that."
Pros: "NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT."
Cons: "SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT....."
Pros: "Comfortable and smooth flight"
Pros: "Service,entertainment, and food. Easy check in"
Cons: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Cons: "See above"
Pros: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Pros: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Cons: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."
Pros: "short hop--good"
Cons: "Food was not good. Seat leg room very uncomfortable"
Cons: "More current movie selection would be nice."
Pros: "On-flight entertainment. Great selection of movies, TV, music. Timely boarding and early arrival."
Cons: "The flight attendant who served me apparently doesn't like Americans. She was very cold to me although I was as polite (or even more so) than others. When I handed her used service items she snatched them out of my hands."
Pros: "The trip was o k and the crew performed well"
Cons: "The connecting time in London was too much"
Pros: "The A-380 is outstanding. Seats are good, even in economy. Entertainment system is great."
Cons: "It seems to me that boarding by Groups has not helped in the least bit, instead it has made things slower. It's bad enough that the charges and limitations on luggage have forced everyone to try to board with their suitcases... The group system just makes things worse. I recommend BA compares itself to Lufthansa, Swiss, Qatar, Thai, whatever, and avoid trying to match Easyjet and American Airlines on service levels. Oh, and there is no excuse for long delays and cancellations in the most important airport in Europe. At least not for a simple dusting of snow."
Pros: "The crew made your needs a top priority which was nice. This trip was my first time flying British Airways, I normally fly United, but the price was too good to pass up. I will definitely be using BA in the future from now on. Overall a great experience!"
Cons: "None! All pros!"
Cons: "FLIGHT WAS CANCELLED IN THE LAST MINUTE, I WAS STRANDED IN LONDON AND HAD NO COMPENSATION"
Pros: "Everything was fine! The plane is super big so you don’t feel nothing !"
Cons: "Everything was perfect, nothing bad to say ! Just a few problems with the entretement TVs but whatever ! Hahahaha the personal it’s good !"
Pros: "There was one female stewardess who was extremely kind and helpful"
Cons: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Pros: "Great staff except for the idiot who kept walking back and forth with his loud shoes purposely seeking attention. Good wasn’t so bad as typical plane food."
Cons: "Flight was delayed. Not many entertainment selections."
Pros: "Very little."
Cons: "Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry."
Pros: "All of the flight attendants were extremely sweet!"
Cons: "It is difficult to get in and out of chair. I wish the chair handle would be moved up . Every time I needed to go to bathroom , I hurt myself."
Pros: "The staff are good and attentive"
Cons: "Just the delay and long flight but that's something that BA has no control"
Cons: "A couple of mishaps by the crew with no acknowledgement. One of the flight attendants dropped an empty soda can on the floor which was dropped on my toes (I had taken my shoes off) and picked it up with no acknowledgement or apology, even after I screamed out of pain. I was speechless that I didn't even object. In another incident, when asked for food option, I chose chicken vs pasta. When opened my hot plate after 2-3 minutes, I found out I had tofu in front of me. I called the flight attendant and they came over, acknowledged I had the wrong food just to inform me they were out of chicken at that point. If you make a mistake, please offer something in return to make the experience somewhat better."
Cons: "I added a quick trip to Austria while I was in Europe and timed it so I would fly back to London and then back to LA on the same day. London had a huge wind storm on 10/21 so my flight from Austria landed 1 hour late, with that I missed my London-LAX flight on BA (that I purchased via Kayak). The BA agents tried to help me but were not able to use my Kayak ticket to re-book me or at least recover some of my investment. There was no phone number provided on my reservation and after an hour of trying to help me, they said I have to buy a brand new ticket. The cost for my return and my seat reservation both were lost and my new ticket was $1,600 (and I had to spend the night in a hotel at Heathrow as at that point all US flights left for the day). I usually book directly with the airlines because I want to avoid situations like this, so it is too bad that the one time I come to Kayak I end up having to buy a new ticket that was twice as expensive as the original one. Ina Watkins email@example.com 646-594-3593"
Pros: "Entertainment options."
Cons: "Crew service was surprisingly not very welcoming/friendly. Felt like a burden to request anything. THe food was extremely low quality and lacked nutrition. Food make me feel like he opposite of energized."
Pros: "The crew and entertainment was great on this flight! Other than that, it is kind of hard to find positives."
Cons: "We were delayed by 30 minutes for whatever reason and then we were trapped in the air for 11 hours in tiny seats. The seat wasn't very comfortable and I didn't have much room to sit and for my legs. I had a stupid box under the seat in front of me with airplane stuff in it I guess, so that took up some room under the seat in front of me. I had my legs stretched in the aisle most of the flight. The food wasn't great, but what airline food is good? I was really expecting this aircraft to be like the Dream Liner, but overall it was just a big tin can in the sky."
Pros: "Flight attendants are so friendly, cheerful, personable and polite"
Cons: "BA website required payment for any seat selection, so I paid $35 for two aisle seats to be close to my husband. Then, BA website did not allow change or upgrade of seating when I at last discovered upper deck availability and paid another $50 each for us to sit together.. I purchased seating months in advance, and so did friends travelling with me, but my husband's seat was given free to a man who said had just purchased 2 days prior. I purchased my one friend an exit row seat in main cabin for $75 but BA gave it to someone else. Yes, I want refunds and will be writing more about this to BA and posting about this horrid discomfort."
Cons: "Staff where very rude. I asked if me and my partner could move as the person in front had there seat back therefore my knees got damaged and grazed they simply said we can't move you and left I asked a number of times I was ignored"
Pros: "Excellent service and the crew was very friendly"
Pros: "This was a great flight, seats were spacious and comfortable, food was hot and tasty. Entertainment also good - variety and quality."
Cons: "Not quite enough drinks given out for an 11 hour flight but otherwise great."
Pros: "In flight entertainment, food and everyone was great!"
Cons: "No issues"
Pros: "Staff was exceptional."
Cons: "First a large number of the flight was flagged for special screening which meant that they had to do additional procedures and were very understaffed as many of us talking near 100 people had to stay behind and wait for over an hour as three employees screened us in detail. This while the rest of the plane was already boarded. Thus the flight left late and arrived very late to LAX. Secondly the refrigeration on board for food was broken thus spoilong the food so we only received one meal on an 11 hour flight which we were starving and not what we paid for during this flight. They did offer snacks but when not having a full meal as paid for it is a huge let down. Thirdly why is Wi-Fi not offered on this flight. Due to the late departure and late arrival we missed my connection to TUS and was not able to make calls or email during the flight. Not acceptable. Very unhappy and will never be flying with British Airways again. I WILL ALSO NEVER LET FRIENDS AND FAMILY FLY WITH THEM. An airline as prestigious as BA needs to work better at ensuring the minimum on offering wait we the customer pays for and this did not happen. Staff was amazing and very friendly but we were very dejected and felt that your brand suffered a lot with this experience. I do hope to hear from airline about this incident as my wife and I travel constantly."
Pros: "The food was good and the flight attendants were attentive, especially considering the number of passengers. Overall, British Airways does a much better job than most American airlines."
Cons: "As with most airlines, the seats were cramped, especially when the person in front of me reclined their seat."
Pros: "The crew were friendly and took their time answering questions. We were offered liquids often, the food was just OK, the entertainment units worked well, the chairs were relatively comfortable.. We were allowed to wait for the restrooms. Yeah,,,"
Cons: "The food could be better and of course more leg room."
Pros: "Decent leg room, crew and entertainment."
Cons: "Upon landing late in London from Rome there was no one to bring the walkway to the plane so had to wait on the plane when we were already behind schedule on a tight connection. THEN having to go through second security check in London when changing planes and security in terminal C was closed so had to transfer to terminal B for security and back to C to catch flight barely making it! Luggage did not make connection. Promised it will be delivered today."
Pros: "Great equipment, fantastic service and punctual."
Pros: "Long flight but free personal entertainment screens and free food breakfast, lunch dinner and snack. Free wine with the dinner"
Pros: "flight was on time. Checking in was easy, and well directed. As for entertainment, plenty of new release movies to view."
Cons: "The seats are uncomfortable, due to a metal box under the seats . You have to sit with legs in an angle, instead of straight; After 9 hours, it's very uncomfortable."
Pros: "Great staff and actually comfortable :)"
Cons: "Everything was great"
Pros: "Great movie selection! Really good...."
Cons: "I'm 5.10 so seats are much worse for me because of long legs! Especially on a long flight :("
Pros: "Entertainment selection."
Cons: "The air was stale. No circulation. It made me sick."
Pros: "Food was great. Service was great"
Cons: "There were these metal boxes in floor and there was no leg room"
Pros: "Boarding was quick and staff was friendly. On board the service was great. All flight attendants were smiling, friendly and kept coming through the economy cabin with orange juice and water to make sure we were all well hydrated. We received lunch, movie snacks, and a mini pizza lunch. The only meal that wasn't great was the mini pizza."
Cons: "The only minor issue we had on this flight was that our entertainment units stopped playing movies 4 hours before we landed. The cabin crew tried resetting it a few times and tried everything they could to fix it, but it didn't work. They did compensate us for the inconvenience so that was nice."
Pros: "Flight crew were very nice. The entertainment was nice. The inflight meal was good."
Cons: "British airways told us we can't take our standard size carry on in the flight and have to check it in. They damaged our luggage. The personnel at their LAX kiosk were very rude when we wanted to report the damaged bag and turned a nice experience into a bad one."
Cons: "The seats and the conglomeration at boarding time."
Pros: "Good Service and acceptable food quality."
Cons: "Cramped economy seats w/AV box crowded foot space!"
Pros: "The food was good and the leg room was very good. The flight was on time."
Cons: "On both flight s going to LAX to London and London to LAX we were sitting in the back of the plan with all the families with noisy kids. on the flight to London I had two twins in one seat it was difficult for the mother and the children were all over the place. with a tantrum at the end of the flight because of having to have the seat belt on. On the flight home we were in the last row and all kinds of crying kids. If I ever fly again on British Air I want a seat further forward but if is hard to pre book your seat. We are in our 70's and would like a quieter area."
Pros: "Excellent entertainment system! Food was good too!"
Cons: "Flight crew was snotty and condescending - put off by doing their job. We didn't ask for anything - they are just rude. Lost bag - 8 days later - still missing!!"
Pros: "Entertainment, food, drinks, service."
Cons: "Lost all our luggage"
Cons: "Departure time was 4:10 pm, and they finished boarding at 4:45 pm. Then we had to sit in the plane on the tarmac for another 2 hours, while the captain kept coming up with the weirdest excuses about why we are delayed. First they had to do a manual passenger head count, because the numbers didn't add. After an hour, he says they are finally done counting and are waiting for the truck to push the plane on to the runway. He says that since this is a A380, it needs a bigger truck that is in short supply at Heathrow!! He came on the intercom few more times in the next hour with more excuses about why we are delayed, but by then I was too mad to remember what the hell he was saying."
Pros: "Was on time"
Pros: "The crew were ALL super friendly. My first time on a flight were ALL the stewards were polite, kind and helpful. Usually there's just one, if any. However they were all so friendly and accommodating."
Cons: "Although I was in business class the service seemed unattentive and sparse. The crew did not check for passengers needing additional drinks and did not clear the empty glasses until almost the end of the flight. Overall, the crew seemed more suited to economy class than business class."
Cons: "We had a 4 hour delay . At the boarding the crew was not given accurate information. I even had to go to customer service and than tto a station manager to make sure that I would get the correct information. Once handled the crew and also the station manager was good."
Cons: "I arrived in Los Angeles on a Saturday and was told my luggage was still in London but they would have someone deliver it to me the next day (Sunday) 5-8 pm. No one showed up or bothered to call. I checked the status and was told 10 pm. No one showed. I was then told 12-1 AM. No one showed. No one bothered to call. No one showed up until 3 AM Monday morning. I took my frustrations to twitter and it looks like this is a common occurrence with British Airways."
Pros: "The best-flight entertainment I have ever had on a trans-Atlantic flight. The flight also arrived forty minutes earlier than estimated."
Pros: "Well it was operated through American Airlines so it wasn't BA. I don't understand why they do that. And I didn't know it at time of booking. Anyway flight was annoying at first bc it took 10 years to take off. The crew was so so. There was a rude attendant who was male and a really nice one. The guy seemed irritated to be working or asked any questions. The food was decent. And I was lucky to get my own row. So I slept the whole 10 hours. I'd have to check the plane next time I flew with American. The plane on way out of states was awful!!! So it was meh overall."
Cons: "Rude attendant Wouldn't let me use bathroom while it talking 30 years to take off."
Pros: "The flight attendants were very nice!"
Cons: "The passengers in front of us were not told to put their seats up during dinner or lunch time. I think, the flight attendant should make that passenger aware. It's very uncomfortable to eat. We were left without service/water between meals. If you are not seated by the aisle, it is not easy to walk to the back and ask for drinks. I flew with other airlines and they have their flight attendants go around quite often offering water."
Pros: "Flight crew very nice."
Cons: "Tv touch screen unresponsive, kept starting movie over."
Pros: "The service was friendly, eventhough I was forced to check in my carry on."
Cons: "I checked in 5hrs early to find out that I had to check in my carry on. To my disappointment, as I finally boarded, I noticed that LOTS of people had carry ons that were either the same size or larger. As we landed, the passenger next to asked me to help take her carry on down from the top storage area (as it was extremely heavy). Her bag could've been 50lbs! The plane was over burdened with people's carry ons. What disappoints me the most is that I checked in early, but my carry on did not make it aboard the plane while other people's carry on did!"
Pros: "Good entertainment and descent food"
Cons: "they changed our time flight so now I'm stuck in LA for the night because I missed my connecting flight. When I tried to resolve these with two different attendants, they were so rude and arrogant, specially Sue from Vancouver. Upon arrival to LA, our bag was roughed handled. Had to make a claim."
Cons: "Changed the non stop flight on me to stop in TO from Montreal. Really lame and added 3 extra hours to my flight back to Los Angeles."
Pros: "very quick ride. Service was fast and efficient,"
Cons: "those who had carry on bags and had no room to store in the overhead had their bags loaded in cargo at no cost This is very annoying for those of us to pay for luggage. I see this all the time and very frustrated about this issue."
Cons: "Up to the last minute didn't advise flight was to be delayed. We board the plane late . Then brought bak to gate because of mecánical problem. Flight reschedule at 7.30 next morning. Had to organize on my own amother flight more acceptable and will leave 2 days late. No support for cab to go back home No voucher issued. The worst service ever. Was traveling with a pet."
Cons: "I wish there were movies available to watch or purchase to watch. It was a 3 hour flight and I feel at that length of a flight a movie would help to pass the time."
Pros: "Didn't make my flight because of circumstances outside of my control. Air Canada was no help on two occasions even after waiting on the phone for over half an hour. Also the clerk offered no apologies or remorse. Secondly the company thy I was then directed to, charged an additional $250 on top of my original flights for the changes/ cancellation. Also called them on two occasions and each clerk told me a different fee for these charges. Overall very, very disappointed."
Pros: "Crew attitude was inconsistent which contributed to some cognitive dissonance. I ordered cup noodles which was not hot n still not fully cooked (you might say al dente haha) based on a lady crew's attitude, I thot I would jus add more hot water n make do. However, the other gentlemen crew was so enthusiastic n eager to please, he actually replaced e entire noodle. Overall good effort with room for improvement."
Cons: "There was no food or entertainment so I really can't rate either of those things"
Cons: "The actual size of a carry on seems to be in dispute. To fit one into the "measurer" at the airport is so tight, but there has been no problem and plenty of room in the overhead bin. I guess they are trying to force people into the $25 charge for a checked bag, not a surprise."
Cons: "One of my checked baggage was lost."
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Pros: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Cons: "Economy is never very comfortable but was better than a lot of other airlines"
Cons: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Pros: "Crew were good"
Cons: "Seats were too tight. Entertainment was mediocre"
Pros: "Air Canada is a respectable airline but the plane is not spacious at all. I mean, yes you pay for what you get, but damn the aircraft seats are so small. Then for people taking the morning flight, who probably haven’t eaten breakfast, you give them a measly omelet with a nasty side of spinach ? for the entire flight ? and a measly bag of pretzels ? Your starving the people which isn’t nice at all. Getting through baggage and getting in the flight was quite smooth and the air hosts were excellent. Entertainment was ok, there’s way to many Asian inspired films on there that I find are uninteresting, but hey, to each his own. Now coming back however was far better, the food was good, although can we stop putting soggy food into the mix, I know the food is premade but the mash potato is always so soggy and the vegetable mix has no flavour. Drinks are always great on the flight, entertainment was the same, hosts were great, pilot knows how to fly the plane, thank goodness, and overall it was a good flight back. Make the tiny adjustments I suggested and you’ll be at the top of your game Air Canada ! Merci !"
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Pros: "The hot dinner was good"
Cons: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
Pros: "great service from start to finish would use again"
Pros: "its was smooth"
Pros: "I have never flown Air Canada before and it was one of the best airlines I have ever flown! Entertainment was great! The outlets were clutch. I got a sandwich and it was really delicious !"
Cons: "I didn't find anything I didn't like!"
Cons: "This review is about Air Canada from Los Angeles to Vancouver. Our flight was cancelled the flight for technical reason, without a notice. We found out when we got to the airport with four children. We were put on a later flight that also left Los Angeles later than the scheduled time. We arrived to Vancouver so late that we could not make the latest BC Ferry to Victoria that left at 9:00 pm. We lost our hotel reservation in Victoria. We were stranded in Vancouver till we could find a hotel that cost us an extra $600 (US dollars), an extra reservation for the ferry and lost a precious half a day of our vacation. When we complained about this wasted time and money Air Canada did not utter not even a clear simple apology. It offered a lousy discount on our next flight with the company, believing that we may ever use such an uncaring company"
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Pros: "That even though there is a delay, we still made it around the same time"
Cons: "That there was a delay in the first place"
Cons: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."
Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "The flight itself was comfortable."
Cons: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Cons: "My traveling partner - Giovanni Medina - was given ill properly prepared food. He ended up getting food poisoning. We had a connecting flight in Montreal to Orlando (our final destination and home), he was suffering during the 2 hour lay over with an ill stomach and then had to suffer 3 more hours on a flight home. He was stopped from being able to go to the bathroom before takeoff because they needed him seated, but he immediately started vomiting right before we took off. He then spent the rest of the ride sick, they allowed him to move to the back in order to use the bathroom rather than the vomit bags, but he was not comfortable at all. He spent the rest of the night after landing in the bathroom continuing to vomit. We chose this airline because of the rave reviews of the food, entertainment, and hospitality of the crew. The latter two were certainly true. We definitely wanted to make sure that you knew of situation because this was a seriously uncomfortable situation for him and we would not want this to happen to anyone else. He had the chicken meal and the meat pastry on the flight."
Cons: "We sat in the back rows of the plane so it was hours before we were even offered water and by the time they finally got to us there was no food to PURCHASE. Bad enough we were not fed on this long flight but there wasn't even anything to purchase. By the time they FINALLY got to us to provide us something to drink, they came through wanting to take it from us. I was VERY disappointed with this leg of the trip as it was not at all what we have experienced on the first leg of this very long day of flying. There was no time between transfers to use the restroom, let alone buy food, had we known."
Cons: "Air Canada has to know that generally, the flight from Toronto to LA would be bumpy. Even if they did not know, the weather forecast can tell them that. Problem is that they always SELL the food first, before serving the customers the much needed drinks for hydration. That is a pathetic service attitude. "We will sell first, and only if time left, we will serve free drinks." That stinks!! I even saw them some kids, who wanted to get to their seat (from bathroom trip), sending to wait near bathroom because the food cart they were selling from was in the way. This kind of customer hostility to kids is unforeseen."
Pros: "Staff and food"
Cons: "We lost one of our bags"
Pros: "They didnt loose my luggage this time."
Cons: "do your self a favor and find a different airline. When i got home and talked to others about my travels the said " what did you expect, i wont fly air canada" I wish i would have know before i booked my flight."
Pros: "Customer service was bad. I had to wait long line to check in bags. they took like 20 minutes to handle one transaction. I had to line up some where else to pay cash for my baggage after I checked in my bags. When I lined up somewhere else, a lady told me her computer was down and her printer was not working and told me to go to the next line. I lined up and waited for 20 minutes on the next line. after she finished, she told me to wait for one minute. I told her i can't wait or i would be late for the flight. she helped me and when i realized if i lined at immigration i would miss the flight. i was smart enough to ask for passengers in front of the line to let me cut. i was lucky enough they let me and i made it through."
Pros: "The crew was friendly."
Cons: "I hate the new policy where you have to pay extra to reserve any seat whatsoever. I got stuck in the emergency exit row, with no right arm rest, which made the flight very uncomfortable. My earbuds supplied by air canada were of the poorest quality, and I could barely hear the movie. Finally, when it was time to order food, there were hot meals listed on the menu, but the flight crew had to check to see if they were available."
Pros: "There was a decent selection of in flight movies"
Cons: "-the aux plug for the headphones wasn't working properly. Resulting in me having to hold the headphones in place the entire flight -the first time the attendant went by with the food selections for purchase she walked right past me and went on to run out of food by the time I finally got her attention. -I had to ask the people behind me several times to please stop their child from kicking the back of my seat. Although the attendant made eye contact me one of the times she made no intervention on my behalf. - my return flight was in short: neglectful and arduous. I probably wouldn't recommend Air Canada after a flight like that."
Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Pros: "Check in"
Cons: "Food and entertainment"
Cons: "When boarding the plane, they called the zones too quickly. Then there was an Air Canada representative giving bad directions to the passengers as to where to get in line. Then she got annoyed and was disrespectful to the passengers as they were trying to get in line. She needed to give better directions or change the way they called the zones. Air Canada knew the flight to Montreal was delayed when we left London. They changed our reservation to Toronto to a flight that we still couldn't connect with because of timing. It would have been easier if they were more realistic with the timing of the flight and booked us on a later flight to Toronto."
Pros: "We arrived nearly on time."
Cons: "They changed our gate three times and boarding was inefficient (it took them almost an hour to load a small plane) and led to a late takeoff. The customs process was ridiculous. Crew did not seem to care. No food was provided on a 6 hour flight that boarded at 6pm. Most people would not have thought that they needed to eat dinner before the flight. You had the option of purchasing snacks. The people in the rear of the plan did not receive the honor of buying snacks (or even getting a cup of water) until 3 or 4 hours into the flight. Uncomfortable seats. Avoid Air Canada until they get their act together or they lower their prices to reflect their new status as a discount airline."
Pros: "The customer service folks at Air Canada. They worked very hard to get us on the second flight. Running through the airport with us, pleading with TSA to move along, trying to talk sense to some guy who eventually allowed people to get off a flight, but wouldn't let us on. I guess its easy to make those decisions when he makes the call from some office via a phone and doesn't have to face customers. All other Air Canada employees we worked with were exceptional!!! Kudos to them."
Cons: "Our flight was delayed 3 hrs from London. Once in Montreal the systems that Air Canada uses to correct the situation are horrible. There was no way we would be able to catch our rescheduled flight in the time it takes to deboard, go through customs, get bags, recheck bags, go through security. We didn't. We missed the next flight too despite the heroic efforts by the staff (excpetion - TSA security. They moved very very slow to the point that they seemed passive aggressive to our situation). This is the second time it has happened. I probably won't fly Air Canada again, if possible."
Airlines flying to Laguna Beach have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Laguna Beach
Masks required on board, masks provided on flights to Laguna Beach
Social distancing seating
Middle seats unavailable to book on flights to Laguna Beach
Testing for antibodies, testing for symptoms for flights to Laguna Beach
Waiving of change fees. Search flexible flights to Laguna Beach