Pros: "Staff was great and very helpful"
Cons: "If they didn't change my flight for 2 hours earlier."
Pros: "Airbus 350. Very good experience"
Cons: "Crew was jumpy. I expect them to be a little more gentle serving food."
Pros: "LOVED the cup of Ramen anytime snack and curved utensils for eating on a moving plane, genius! Service and quality of product is great. If possible, I will always Choose Cathay Pacific airlines over any US Legacy Airlines to Asia any day!"
Cons: "Stop shrinking the check-in luggage size and allowable weight every few years. It's a nuisance to have to buy new luggage every few years when perfectly working luggage has to be thrown away because of size requirement shrinkage."
Cons: "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
Pros: "Entertainment option"
Cons: "4hr to repair a tire, and crew rest limitation made extra stop at Taipei"
Pros: "seat very comfortable"
Cons: "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"
Pros: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Cons: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Pros: "The crew is amazing. Particularly the FA in our section was amazing."
Cons: "No outlet charging for smartphone. Only USB charging was available."
Pros: "I paid $190 for extra legroom for an economy seat by an exit door, however the remote for the entertainment screen encroached an inch on the already VERY narrow seats - I'm six foot three and 215 pounds and both hips were in full pressing contact against the sides of the seat - TOO NARROW!"
Cons: "Seats too narrow in Economy."
Pros: "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
Cons: "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.
We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.
Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Pros: "fabulous flight and crew"
Cons: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
My bag was delayed 18hrs going to Budapest and 71 hrs coming back to Chicago, I had a special meal request and they served my meal to some other passenger
It’s a joke to call club Europe a business class product. It’s just a scam. No keg room what so ever. Economy class seats gave twice as much leg room even on much smaller short distance fights _ Very uncomfortable and would not recommend if you have any alternative option!
I need a walker to be able to walk. That is not a wheelchair. Some of your staff considered it as a piece of luggage and wanted to put it in the Cargo hold. Oter staff considered it to be as a walking aid and held that I could take it into the cabin. A little more schooling of your staff would certainly be appreciated by your clientele.
The plane to London was definitely a downgrade from the plane to New York. The food options for Muslim meals doesn’t have to be boring. Plenty of nice snacks that are halal. Being given raisins for snack/desert was very weird. Almost as if no consideration for better tasting food for those who opt for a meal preference. Very disappointed.
It was one of our best flight experiences. The crew was fantastic, the service was top notch with a genuine smile on everyone’s face. Would highly recommend British Airways.
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Pros: "Staff all nice"
Cons: "Maintenance service could be better manage so flight delays are avoided"
Pros: "The crew was friendly."
Cons: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Pros: "Plane was on time and crew were friendly"
Cons: "The screens on this plane are old and tired and the touchscreen is also dated and clumsy. The food was unappealingly average. I saw many of the cream cheese breakfast rolls discarded in the crew trash collection including my own."
Pros: "Gatwick is very well organized, making the boarding process very smooth. The flight to Amsterdam is short - only an hour. And the crew was friendly and efficient."
Pros: "Quick boarding and landed earlier than scheduled."
Cons: "The air-con was too cold. The seats don't allow you to sleep as there's no where to rest your head against."
Pros: "Board on time or at least updates why we are waiting."
Pros: "The crew were efficient."
Cons: "The flight left late. The seat was uncomfortable for me ( that is usual ) My major problem is that I was charged £247 and then a further £378 when I had to re book due to easy jet systems changing the dates. I am certain I booked the correct dates."
Pros: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"
Cons: "Everything. We waited an hour in the plane to take off and another hour when we landed to exit the plane. And then our luggage never arrived"
Cons: "a handbag is a piece! but a full bigger plastic bag is ok! Damn correct your rules"
Pros: "Professional crew"
Cons: "2-hour delay due to "crew welfare issues" Even after a 2-hour delay, they let more cabin baggage on board than was possible to stow in the lockers, resulting in rather chaotic scenes around transfer of baggage to the hold, and adding toi delay.. Entirely avoidable"
Pros: "Overall it was great, the fast boarding was efficient. It was a quick flight but space at seats are good."
Cons: "Slow boarding at plane, seats are not reclining."
Pros: "easy baoding and the crew was nice perfect all round"
Cons: "I got passed by multiple times for water am super dehydrated."
it s a budget flight, crew was doing their job well, it was on time.
Pros: "Priority boarding was a plus for it allowed for me to travel with carry on only"
Cons: "Nothing. It was perfect for the service provided"
Cons: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Pros: "There was no legroom, the sandwiches is missing (not available at all)"
Cons: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pros: "Seat was comfortable & flight was good"
Cons: "The airport boarding process was a bit of a faff had to pass through 3 separate check points for passport before being allowed to board, the priority boarding thing is also not worth it.."
Pros: "The flight was all good and even though the flight was delayed, they did a quick turnaround and took off as quickly as possible."
Cons: "Why do Ryanair only release their return tickets two days before flying? If they released them at the same time as flying out then it would be easy to get printing facilities."
Pros: "Crew were good considering the difficult situation they found themselves in"
Cons: "Once everyone had boarded we were told we would be on the tarmac for 2 hours before we leave. While we sat there we were told they could not serve us anything while on the ground...even water! When we finally were airborne the crew were overwhelmed with customer orders and not all people got served"
Cons: "Preis des Gepäck und das ich 40€ für 10kg zahlen musste"
Cons: "Unfortunately, I fell asleep the minute the flight took off and I woke up after the plane landed, so I didn’t get to experience anything in-flight. It will be nice if you get onboard WiFi in the future though"
Cons: "Daylight robbery. I got charged 55pound for not checking in online 2 hrs before. I felt disgusted by this ridiculous amount as I had no idea. Really frustrated with your search engine and Ryan air for not making this very clear"