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On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.

We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.

Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay

It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.

Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.

The business class layout on this plane is tightly packed and atrocious with no sense of privacy.

My bag was delayed 18hrs going to Budapest and 71 hrs coming back to Chicago, I had a special meal request and they served my meal to some other passenger

It’s a joke to call club Europe a business class product. It’s just a scam. No keg room what so ever. Economy class seats gave twice as much leg room even on much smaller short distance fights _ Very uncomfortable and would not recommend if you have any alternative option!

I need a walker to be able to walk. That is not a wheelchair. Some of your staff considered it as a piece of luggage and wanted to put it in the Cargo hold. Oter staff considered it to be as a walking aid and held that I could take it into the cabin. A little more schooling of your staff would certainly be appreciated by your clientele.

The plane to London was definitely a downgrade from the plane to New York. The food options for Muslim meals doesn’t have to be boring. Plenty of nice snacks that are halal. Being given raisins for snack/desert was very weird. Almost as if no consideration for better tasting food for those who opt for a meal preference. Very disappointed.

It was one of our best flight experiences. The crew was fantastic, the service was top notch with a genuine smile on everyone’s face. Would highly recommend British Airways.

it s a budget flight, crew was doing their job well, it was on time.