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Very friendly, helpful staff, comfortable room, well positioned for C London.
The Hotel staff are extremely friendly, welcoming and very very helpful. They always remember me from my previous stay. The disabled facilties are not upto dda standards. The ramp to the reception is unsafe, too steep and not legal!! You must get the electric wheelchair lift repaired and make sure that it can operated by the wheelchair user from the pavement. either that place a bell outside so that the attention of the reception staff can be alerted. I would recommend this hotel to able bodied persons, but not to wheelchair users.
Pool Paper thin walls, constant slamming of doors in the hallway!
its central position to Kingsbridge and shopping Water in bath and shower not hot enough at any time
This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes. The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.
Our room was on the small side.
Service was outstanding. They provided extra towels and outlet adapter when asked. Rooms are spacious and clean. Great place to use for our home base for our anniversary getaway to London. Centrally located downtown. Close to the tube. Full English breakfast was included in our reservation but I was informed that not every reservation qualified for the "full" breakfast and instead they received a continental breakfast. Limited menu in hotel restaurant.
Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.
The Rembrandt is in a great location not far from the many sights of London. We had a wonderful room with a balcony and a spa bath! It was excelent.
The very good location of the hotel and helpful staff, also good heating. The toilet in the bathroom didn't work too well and no extractor for the steam in bathroom.
room was quite spacious and location quite central food was not very good byt fair for England
The location of the hotel - central, being within walking distance of Knightsbridge tube station, yet quiet enough to get an undisturbed nights sleep! Vey clean hotel, providing a very good breakfast.
I will not book a room in this hotel again because, having paid 200 pounds per night: - It took me half an hour to have a mediocre shower since the fresh water hardly run through the pipes (despite the washroom being recently refurbished). - The room was very noisy (street cars and doors slapping all night). - The complimentary breakfast (I paid for) was ridiculous. No salty/warm food, only some fresh fruit (which was good) and industrial pastries (along with the standard drinks, of course). R. Arranz (14/11/14)
very nice design hotel, comfy lobby & rooms showergel / shampoo weren't filled up after user
V nice hotel, attentive staff. Room too small, had to ask several times to have safe fixed, extra blanket provided and light bulb replaced. Reception desk not v well- manned (often empty).
The location for sightseeing, the facilities and the staff of the hotel were excellent. The costs to stay were also very reasonable. I reccomend this hotel to stay.
This hotel is so beautiful, amalgam of charming English style with some bold fashion details Hotel rooms are gorgeous, all are renovated, free WiFi, complimentary coffee and tea in the room, good size closet and 24 h room service! Location is tremendous few minutes walk to a shopping area including Harrods mall, there are many restaurants and cafes near by as well, from fancy 5 star French to little local bars, all are great! If you are about explore the city, right on the corner from the hotel there are few museums, Hyde Park and Kensington palace! Safe, clean neighborhood, 3min walk to the South Ken Tube Station, just perfect! I am very happy with the hotel, staff is so friendly and very helpful
clean room, facilities good, breakfast v.good if little expensive .service quick efficient good location room small bit cramped
very nice hotel in a great area. the reception staff is fantastic a bit less the service employees. all in all good place
- turndown service - chocolates on pillows - let me check-in early - helped me secure a taxi for wherever I was going - friendly attentive staff
Loved the location, the staff, the overall comfort of the hotel. It was perfect. Highly recommend the hotel to anyone wanting to be in the south kensington area.
Ultra quiet room. Good bar. Good location Used Kayak to request an early check-in (1 hr) to make a confidential business call. Automessage from hotel "could not commit" to this. Arrived 90 mins early to plead my case, but didn't get access till 10 mins prior to 3pm check-in. In other words, they placed zero priority on this simple ask despite having 4 hrs between departure and check-in. Also requested a room with a desk and accessible outlets, but got a room with no desk at all - and only accessible outlets were under the television, across the room at the head of the bed. Lighting in room was terrible. Very slow service in the restaurant
The spaciousness of the lobby.Not stuffy! The problem was they had no booking from us,checked everything!They solved it and gave us a room for the price agreed.
Staff were exceptionally helpful and friendly and accomodated an early check in.Especially like to mention Andrea Doyle who showed a great deal of empathy and was agreat ambassador for the hotel. Room was small, you could hardly get past the bed, staircase still not finished which detracted from otherwise luxurious feel to the hotel. Not sure you could desribe it as a superior double !
Great location, staff was excellent. A bit old, but so is most of London, - minor compared to the benefits, it was in good condition given how old building was.
Location was perfect, just a short tube ride to everything. Lots of nice cafes & pubs near by. The Lifts, there were 3 but only one working, so it was waiting forever for a full lift and wait until they piled out before it came back down empty again.
Very convenient for Underground and taxis and walking to Knightsbridge and the Royal Albert Hall. Restaurant was good and comfortable at lunchtime. Breakfast was disorganised and over-crowded, as well as overpriced. I would recommend taking breakfast in one of the neighbouring cafes.
Internet Connetions was very bad !
Location and fair sized room with good bathroom. Considering the substantive room rate it is annoying that you have to pay 8£/hr for internet
Location in Gloucester Road and the Station was excellent.Ammbience of the hotel and the hotel staff was very good Olives Restaurant. We were delayed for an evening meal and we had to walk out before eating to go to the theatre
The hotel had character and was not like a chain hotel. The location was within walking distance of a lot of things to do in the city but it wasn't in the middle of all the action. I found the hot water in the bathroom to be unpredictable and often ran cold unexpectedly.
atmoshpere, position, The only fault shower was abismal in room 535, severe lack of water pressure
We liked everything. The room and bathroom were lovely (we had a club room), well furnished, spacious, comfortable and elegant. No
Closeness to tube station No
The location was ideal for my purpose. The room was very small indeed. The lounge/bar area was poortly lit and extremely noisy with either canned music or even louder live music. Breakfast is not included in the pricec and was very expensive. It's better to buy a sandwich at the supermarket across the road.
Everything was great, from the room, the location and the staff. I have never experience a more friendly or helpful staff. They were definitely there to make sure we were happy and comfortable, and they did a wonderful job! Nothing
Staff were friendly and attentive, bar food was excellent quality and value for money, room was high standard Very warm
breakfast! also peace & quiet and proximity to Tube and other amenities sulphurous smell from bathroom, not from my use of the facilities but even coming into the room after a day out
convenient location intial room I was allocated was tiny, but they were happy to move me when I complained
Very clean. Friendly staff, quiet room. Single room was small, and did not have a dresser, only a closet. The bed was kind of hard.
Incredibly small room. Also smely.
Location Lift works badly
breackfast and it's service is excelleny bell captain arranged taxi, seems to be an unlicenced taxi. they don't have a meter and want to hard sell
The Radisson Edwardian Vanderbilt breakfast was very very good indeed. Great choice, perfectly cooked and great service No Cold Water in the rooms.
location was good and room/staff were good room was a bit small but only what one has to expect with a central london hotel in this style
Bimal was incredibly helpful. The rooms were VERY small. We switched from a postage stamp sized room to one with another 10 square feet. The cleaning staff talked loudly on their cell phones as they went from room to room.
Location ! Street noise
Nice decoration. My first pretty hotel in London. Space, good bed, products in bathroom. Breakfast is nice (you can ask for an omelett) and there is a machine to prepare a hot chocolate without extra fee. Noise in the room. Hotels here don't know the double-glasing system. Too Bad. It's a 3* for me.
A good, well located hotel with easy access to the surrounding area. Would stay again, if in the area. Felt it was slightly overpriced.
Easy access to Royal Albert Hall No drawers or shelves in room for putting clothes
For us it was the perfect location, the comfort of the beds a bonus and the price of the hotel was excellent for Kensington.
Great hotel in a great location. Breakfast too expensive.
Exceptionally clean Staff with English as their first language is always a good start in a customer facing role,however the staff were efficient and courteous.
Location, Large and confortable bed and good room Noise isolation not that good but ok
Everything very new, felt very clean and fresh, pleasant room, polite and helpful staff. Easy walking distance to tube station and nearby restaurants Shower slightly small, not a problem for myself and daughter but possibly a bit on the tight side for persons of larger build.
Location was very good. Shower has two temperatures, freezing and burning. In the basement Apartment the street can be a bit noisy
Ideal situation Hotel was undergoing alterations
Nice people. THe place is undergoing refurbishment so difficult to comment on the room decor as it was old and not up to standard (hence the low rate). The 1 bed apartment was spacious and just right as I had brought my parents along with me. Hope they keep to the same format when they refurbish the rooms. Door to balcony did not open
Exceellent spacious and well appointed apartment in a covenient location No maid / cleaning service on Sundays / Bank Holidays meant that for 2 0f our 3 days there we did not have the sort of service you would expect fro a 3 / 4 * hotel
Room was tidy and spacious. Kitchenette would be great to use on longer stays. Soundproofing was non-existent, woke up to floorboards creaking which came from room above followed by sneezing that was easily heard through the wall from next door. TV was outdated.
location,apts ideal for familys very noisy room overlooking cromwell rd,plumbing abysmal
Location, services and value for money Poor breakfast
Good location, spacious room with good facilities
The hotel itself is beautifully designed, and the location is impossible to beat. The service was impeccable. Each time I needed assitance from the front desk, I was given all that I needed and more. The concierge team -- Mercy, Jessica and Ahmed - were amazing. They simply went out of their way to make everyting go as smoothly as possible. The breakfast is very good.And the public hang-out spaces are beautifully designed. The only possible downside of this terrific hotel is the size of the single, small room, which is very small. But it's well designed, and has a great energy. I find this deal hard to beat. Would stay there again in a heartbeat, and would return with my family as well.
Proximity to Glouster tube station, accomodating staff at front desk continental breakfast was extremely limited--at least a choice of rolls or breakfast items should be included
Oldfashioned hotel but the rooms were clean. Close to the undergroundstation. Good restaurants in the neighbourhood (but also fast-food). External parkingservice is OK.
The location is very good, close to Gloucester road Tube station, Tesco & various types of cafe. The air-con/heater is not working well, it has an automatic shut-off for 20-min. so my daughter & me were freezing cold in the London -2C during our 2-nite stay. There were also no face towels & floor mat provided.
Excellent location Rooms too noisy, request an inside quieter room
The location was excellent. Our room was a good size but we found the bedding inadequate. A warmer duvet or blanket would have been welcome. The decor is dated and disappointing to find just a small tablet of soap for toiletries in a de luxe room.
Easy access to city shopping and museums. Cramped conditions
The equipment of the room and hotel location
Price was more than hostel but less than other hotels in area. Very clean, good staff, pretty good free continental breakfast and good free WiFi. Very close to Gloucester Road Tube - two minutes walk. Lots or restaurants/shops nearby and about 5 blocks from Hyde Park - 10 minute walk. Had room for only one night while waiting for AirBnB for one week stay. Shared bath facilities could be a problem if hotel is crowded - it was not for my stay. Very small room but ok for solo.
The big surprise was no surprise. Received exactly what was paid for with good service and hospitality
Vewry nice tv/internet/movie system Nice room but the bathroom war very, very small
The television no bath
Very decent and clean hotel, friendly staff, good location Breakfast is a bit too expensive considering there isn't much choice
I was updated from a single to a double room and moved from the basement to the fourth floor without hesitation when I said I preferred to be on a higher level Ony thing I could fault is that the bar/communal area is not fully developed and lacked atmosphere - I'm sure this will come in time.
Very clean everywhere. Hotel looked brand new! 3 minutes walk from Gloucester Rd tube station. Situated opposite the Natural History Museum. Small room!
Walking distance to Kings Road, Fulham Road, Stamford Bridge, Museums, Royal Albert Hall... Wifi works best in the lobby, I had problems connecting in my room.
convenience, helpful staff reasonable price clean with modern facilities double room too small
Easy to find location close to the tube and the natural history museum. Their weren't more facilities than I needed and the fixtures and fittings were to a high quality. Few teething type problems. No-one was on reception when I arrived and the motion sensor controlled light in the bathroom was so keen on saving energy I showered in the dark.
The location was excellent, close to the tube station, shopping mall, Harrod's and lots of small restaurants and pubs. Very little space, tiny room, narrow corridors. Reception staff not very attentive but generally polite.
Very clean very friendly and helpful good bathroom Bedroom extremly small, doule bed against the wall, ok as a single room.
rooms were very clean and tidy, hotel has clearly been refurbished recently. the hotel is located at a busy road, so you hear the traffic. This however did not disturb us too much.
In the perfect location for us. Comfortable, clean, modern room. Especially liked sleeping in and going out for breakfast at 10.
They serve an excellent cappuccino. Hotel staff is very kind.
The amazing staff and beautiful room. Everyone was extremely friendly and helpful. Location was also fab. It was all brilliant
friendly staff, clean rooms, ambiente, the bar, breakfast was small but enough!
Room was clean and modern. Location excellent.Having a balcony was a huge asset, as the complimentary mineral water. Bar and breakfast excellent. Shower wonderful and worked perfectly, as did hairdryer! The stairs and firedoors made accessing the room difficult. We are returning in September and would love to have Room 20 again. Front of house staff varied. Car booked for airport quoted at 45 pounds cost 75 pounds - inexcusable! papers arrived some days, not others. Service should be much sharper.
Close to the center of London where the shops and good restaurants are. The rooms are fine. Not really
Cheap wifi and excellent signal strength Water wasn't very hot for morning shower
the sice of the roome and the location. the bed was very poor.
The room was very comfortable and of a good size There was no food served in the hotel at all - this was very inconvenient for a sole traveller on business.
The staff is welcoming and the location is convenient, to visit London and do some shopping.
Staff very friendly and helpful, good location and very good value for money.
It was very convienient for the royal albert hall where i was singing. the hotel was comfortable and welcoming, the staff were very helpful I don't think there was anything i disliked about my stay at you hotel
The bed was too short.
Hotel was easy to find and conveniently situated for the places we were visiting. Staff were friendly and competent. Rooms clean and comfortable. We had an excellent family weekend and hope to return.
Perfect location close to underground Glocester station, good staff, nice clean and comfortable room No
freindly staff good breakfast reasonable price for london room too hot strange noises from plumbing and heating
Location ! Clean and nice facilities. Good breakfast. Room was very small and windows facing the main street ment that there was much noise.
The hotel had a good atmosphere. It was also very convienant for the underground station that we needed. The room was perfect for our one night stay
It is convenient for the location where I was working The room was very tired small and the bed uncomfortable as the matress is so old. The plumbing made a horrible noise when used , very expensive room with no breakfast included
Waiter in the restaurant opened it especially for our booking of 3 as the restuarant was booked out that night for a private function. We were in the basement room and the corridor absolutley stunk of rubbish, damp and dirty linen. The paintwork was in an appalling state as well as carpets. The room was freezing and curtains didn't close. You had to wait hours for the one lift. At breakfast we had to ask for everything to be replenished and the waitress kept clearing your plate even before you had taken the last mouthful instead of waiting for everybody to finish at the same time. Tghere was a private function ghoing on with loud music until 12.30 - not good when you have an elderly person with you. As for a newly refurbished hotel - it needs an complete overall.
The convenience of having a family room with accommodation for older children.
location - v good
Proximity to Chelsea flower show
Quiet location within walking distance of 2 famous museums, Brompton and Marsden hospitals and also Kings Road. Excellent friendly and helpful staff.
Receptionist was excellent Nothing
Excellent ambiance. Bar opened 24/24 for guests. Very good cookies left each day in my room. Excellent cleaning service.
Peaceful location, good continental breakfast, excellent staff. Bathroom a little "jaded", fittings lose.
Friendly staff Room not ready on arrival. Staff did their best to make up for it.
Clean, convenient I paid the Kayak rate that included breakfast, but was billed for breakfasts. Wi fi failed after first day (of 5), never restored; never informed of progress, or of any alternative arrangement. No wardrobe in room, and no chest of drawers.
Good location. This quasi-boutique hotel does not have the intimacy of a boutique hotel and not the broad facilities of a big hotel. It is caught in between. My room (single) was ridiculously small and bathroom even smaller. At the price quoted I would not recommend this hotel. Prices seem to be based mostly on their location in Chelsea. Breakfast buffet was almost finished and replenished with one roll at a time. Again very meager given the price.
Room was spacious and very comfortable The hotel bar being closed between 6-8:30pm when we had planned pre dinner drinks at the hotel was frustrating and seems inappropriate when we've booked the hotel room and expect usual facilities.
Friendliness of staff. Good room service food. Air conditioning almost too effective! Nice decor and quiet, comfortable room (Superior grade room.) Room could have been cleaner - the odd stray hair in bathroom, bedroom and particularly on counterpane.