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Pleasent and helful staff. The hotel is clean and comfortable
The staff Tube noise was fairly significant. Also, the bathroom was extremely small in the single room.
Very close to many shops, staff kind. The web wireless doesn`t work in rooms in the basement.
Some great friendly staffs and the location was fabulous. I will Definately stay there in the future. The room I booked online was not what they gave me on my arrival. The size of the room was so small and didn't reflect the double room I had payed for.
Location. Close to the public transportation. My room was on the ground floor. You can hear the underground, loud and clear. It's really unaceeptable. Perhaps rooms in the first floor or above would be better.
Staff was really helpful and nice. Tasty candies at the reception :) Very small bathroom and only hot water in the shower, but OK for the price.
very convinient location: nearing 2 subway stations, Tesco and various chinese & italian restaurants. nearing Hyde Park where is the best place for walking and jogging. average breakfast. bad sound-proof. too narrow single room, uncomfortable bed.
stuff was really nice, and building is very beautifull - all this stairs and location is comfortable enough - hyde park in 2 minutes walk, 2 tube stations next line clearness of the room. when we arrived we found some litter in the wardrobe and during our stay. and sound isolation - we could here everybody doing everything, especcially in the corridor
Breakfast was good. Staff were helpful and efficient in a pleasant way.The hotel is in an excellent position for safe walking access to everywhere or finding transport when necessary.The bed was comfortable and the roomwas a perfect temperature with an opening window! It was very good value for money.
It's a very nice and comfortable hotel. It's near the underground and near Hyde Park and near to some nice restaurants and shops...The staff was very helpfull and friendly... It's a very nice place, though the room was not very clean and there was a lot of noice...people started painting very early in the morning and there was a lot of noice...
location, staff, style room to cold, heating not working, air con broken
very well located, two tube stations near the hotel, modern interieur. Very tiny room. I lived alone in a double room, so it was ok. I had to sleep with ear plugs (cause of the noise).
Most Amazing location, a minute walk to Bayswater tube Station. Great staff, fantastic service. Clean, well appointed rooms. A nice relaxed atmosphere. Bed dipped in the middle and the curtains didn't fully shut meaning the room was bright from very early.
Excellent location, only 2 minutes to Bayswater station. I find the front office staff efficient. The lobby attendant helped me with my bag checking in. When I bumped into one of them on them on my way down, he took my luggage down . Hurray for wonderful service...And toilets and room are clean and odorless. Room is extremely tight, with a great plush double bed! Wardrobe is tiny. Good for 1 person , maybe 2 maximun! Well for the price, what can I say in London!
My boyfriend and I stayed at this hotel for 2 nights on a sightseeing/shopping trip. I can be very picky about hotels but this one was excellent. The staff were very friendly and the hotel was lovely. The hotel was very modern and clean. The rooms were lovely and finished to a high standard. The bathroom was very modern and clean which we loved. The hotel's location was excellent; in a quiet street around the corner from a busier street and Bayswater underground. Couldn't fault the hotel at al and I look forward to visiting it again in the future.
great location, free wi-fi internet I have no complaints
It is an up todate, modern hotel. Breakfast brilliant For the money I paid, I was shocked about how small the room was. I was dissapointed, about the ironing board.
The hotel was very clean - cleanest hotel we've ever stayed in Lack of bar, but the small bed was worse (not a full double - must have been a 3/4 width bed). It was also very soft and sagged in the middle so we rolled towards one another and didn't sleep too well.
The rooms are of good quality, but rather small, and very clean.
We arrived and we're booked in and then told that 5 he hotel was having renovations and we were being put in another of the groups hotel...told we could have early check in at other hotel. Into a car and 5 mind later at new hotel which was very nice but no early check in..compensated with free breakfast. On the whole good hotel but annoying be a use of the change and there were lots of guests in she position Not being informed of change of hotel
cleanliness and quality of room and fittings walls a bit thin so you could just hear the other guests
The location & accessibility to the city. Luggage facilities, laptop safe in room & complimentary internet access were excellent. Size of room - was quite small & no iron/ironing board
Very good location,very cleen,very good performance of staff. Very very small rooms
Cleanliness, the location - silent and central. The room is stylish and modern. The toilet - difficult to flush and the bathroom is too small, however, clean and beautiful.
The staff on reception, particularly the lady when I arrived, were extremely helpful and welcoming. The room I was given was excellent. I wasn't huge, but it had a great cosy feel to it and the decor gave it a slightly luxurious feel, which was pleasantly unexpected. I was also pleasantly surprised how close the hotel was to Paddington Staton for the Heathrow Express (an easy 15-20 minute walk). All in all it was a great place to stay and I would definitely use it again. The cleanliness of the bathroom was acceptable, but could have done with a deeper clean. However I would still stay at this hotel again as overall it really was a great experience.
the bedroom and bathroom were amazing! could have been offered real milk for bedroom for tea tray
The room has a really nice, modern design. Great location. Really good value for money for a triple room in this area in London. We will defenitely come back here again. They are renovating the breakfast room,so now they have a tiny little room for the breakfast,which is really crowdy at the weekend.
The room was very elegant and the ensuite was immaculate. We were upgraded on arrival to a four poster room - everything was very clean and nicely presented. There wasnt much left in the way of breakfast when we went down but it was nice enough. The room we were given was right next to the reception, so anytime anyone came or went we could hear it all, which wasn't good at 3.30am! Didn't get any sleep at all that night. Asked the receptionist if we could be moved to another room becasue of those reasons and he said that it would be quiet from then on. Was very annoyed by this. And lift was very slow!
Very trendy hotel, very helpful staff, great shower. Convenient to Paddington Station for transfer to Heathrow, Room was slightly smallish and hence a wee bit claustrophobic. As a solo traveler it was no problem but might be if there were two of us.
Good location close to 2 tube lines. Close to Paddington. Great staff. Nice rooms although small. The designer did a nice job of using a small space. Definitely recently updated. Nice breakfast selection
the shower was red hot couldn't turn it down bathroom cold. bulbs had blown in room asked for them to be replaced still waiting !!!
early check-out time!
Good location. the staff is not particularly friendly or helpful; the bed in my room was very uncomfortable; the hotel is currently being renovated and there is ongoing construction work; the telephones did not work in any of the rooms; no internet access.
The rooms were charming and the space well-organised. The decor was modern and attractive. Breakfast was good and stocks of food replenished frequently.
the design was excellent some of the staff couldn't answer to any of my questions about the hotel, my room was next to the elevator and I could hear if someone used it, the towels I've got wasn't washed (it was brand new, but not washed)
facility is goood
Nice little hotel in a great, quiet location. There is NO Fitness Centre and I was told I had to pay for Breakfast when it was included. It costs 15 GBP (If you pre-bopok and pay in cash) for breakfast and it was not worth the price. Very small dinning room.
The room was sparkling. I had the best nights' sleep I have ever had in a hotel - the temperature could be controlled from the room, and the woindow left open if desired as the room looked out onto a very quiet square. It was lovely to have a view of greenery in central London. The staff were very polite, greeting us at the door at all hours of the night, which made us feel safe and looked after. No
The rooms were clean The rooms where very small! Had to climb over husband to use restroom. Also felt that it was very expensive, no breakfast included, no bar/lounge. Had to make 1 collect call and the hotel charged us $45.00 for it.
- location - the fact that we had to pay at check in...don't they trust their guests ?
The hotel was clean and the staff were polite
rooms were really nice together with in-room facilities. Very quiet and comfortable. No bar or restaurant was surprising considering the cost. Communal areas were spartan and not very welcoming. TV reception was terrible which wasn't too big an issue as it meant I didn't have to endure the X factor!!!!
The location was perfect! When we checked in we were told we were given an upgrade. Not sure what that really meant, we were on the basement floor so we had no light, and it was actually quite sunny during our stay in London. Our bed was uncomfortable and we both would roll towards the middle. Non stop noise all night, either from the air conditioner, or the lift or other guest it was a very noisy stay. The staff was very friendly, and I understand they want to improve, my suggestion is never tell a gust that they are being given an upgrade and then put them in the basement.
The location was great. Near the Bayswater Tube and walking distance to the Portabella market. The room was decorated beautifully and on the first floor overlooking the park. Very quiet. The staff was very accomidating and friendly. The bed was not the most comfortable and the cost of breakfast was high. We went elsewhere.
Looks nice, very good value for money, staff is very friendly Rooms should be refurbished, double bed shouldn't be made from two single beds
breakfast was not so good
very good staff and location handy double room supplied to small and no storage no climate contol as in cool air if required
Easily accessible from London Heathrow to Paddington (10 minute walk) and very good location for tubes into city centre or access to Kensington and Hyde parks. This is the third time I have stayed at this hotel. Bathroom slightly on the small side, and shower curtain leaked, but on the scale of things nothing major.
Nice tub, and was very accessible to the tube, nice bed and very comfortable stay. Some of the wires behind the bed were still jutting out and should have been covered. The bathtub needed some repair work.
City centre, close to London's main attractions. Nothing ... except the "key" always failed! Not a big problem though.
The non smoking restriction
The location of the Hotel No Clear Policy for the extension of the stay for few hours ( 1 or 2 hours ) , the evening shift told me yes its possible they might charge 20 pounds , but the morning shift refused and ask for one day full payment :( and one more thing i didnt like in the hotel , they refuse to store the luggage for 2 hours :(
during our stay, we could actually hear the hotel guest in the next room snoring in the night as the walls are too thin. it was also quite noisy at night as our rooms were facing the street
The location of the hotel The staff were extremely unhelpful and unprofessional. I was very disappointed. We also had no hot water so could not have a shower which was absolutely horrible and for this there was no apology when I mentioned it. Our luggage was not held at the hotel, meaning we had to make a very long and tiring journey on the tube from Oxford Circus and back to place our luggage at St Pancras which cost us more money and wasted hours of the few hours that we had. We booked a room with a double bed and it was two single beds pushed together which was uncomfortable! I am 20 years of age and have stayed in many hotels around the world and CP was the worst experience.
The room was clean and not too small. Courteous staff even during a rush at check-in time. Location is good as it is close to a couple Underground lines and a 15 minute walk to Padington Station (where the Heathrow Express train ends). No Air Conditioning. Room was on the 3rd floor and the heat was almost stifling. Surprising given outside the temps were only in the mid 70's (F). They provided a fan, which made it bearable. They also limited the amount the window opened, making it very hard to get in fresh air. I would stay there again, but only when it is very cool out.
Great location; close to the tube, convenience stores, restaurants. Hotel was dirty, the bathroom was so small you couldn't even close the door and the staff was rude.
Vicino ai negozi The staff were difficult. I paid by credit card. They wanted my husband's signature. Meanwhile, while awaiting the faxed signuture, I paid by cash for the first night. But my phone was cut off nevertheless. On checking out, I asked them to call a taxi but got another car service which cost double. I would not return.
Location Size of the room there is no place even to put your suitcase
Perfect location. Very small rooms thin walls
Very clean rooms. Close to Hyde park. Rooms were small, placed a little below the ground.
The room was a bit small. Also, I much prefer the type of shower that can be detached for allover body spraying rather than fixed to the wall inflexibly.
Location This hotel the rooms are far too small.
clean / nice staff more choice for breakfast for buffet
noisey cleaning staff at very early hours in the morning the hotel in genral was very noisey and run down our room was like a 2nd class holiday holiday park accomodation out of date tired and grubbie, will not stay again
Location was excellent simply outside Bayswater Tube Station..... The fact that we were placed in the basement of the hotel, very claustrophobic , bars on the window made you feel slightly imprisoned, the hallways were too small for two people to pass at the same time.
great location friendly staff room is too small lift is too small used my credit card twice
the building is very impressive. Breakfast and reception staff very amiable and attentive. Room was quiet. nothing springs to mind
Staff Very small room, not suitable as double. Gave up on breakfast, no glasses for fruit juice, no plates, and not much food left. We were not the only dissatisfied guests.
Inexpensive, good location, modern fittings, quite stylish (until you looked closely), wonderful lobby, clean Plumbing was appalling - very poor hot water pressure, window wouldn't open and radiator was too powerful for size of room, v small room
we arrived at the hotel to find the boiler had broken and as such, would have to move hotel. To the hotels credit, they moved us to another 4 star hotel in a better location, the marlebone hotel just off bond street. So all was well after a shaky start. The grand royal did look a lovely hotel from the lobby, just a pity we didn't get to see the room.
the room was great although very small there was no hot water at the hotel... in winter.... and I was only informed when I got there to check in.
Great location, quiet room, staff friendly, historic building Horribly, almost comically small room; breakfast overpriced; almost no water pressure in shower
The hotel has a comfy atmosphere. the staff were friendly and helpful, and the location was excellent since it was close to Bayswater station (5 min walk) and Queensaway street with many international restaurants and convenience stores. The room and bathroom were extremely small. Barely enough room for one person to walk around. The corridors were narrow and claustrophobic, and the elevator was as small as a phone booth!
Very nice and clean, fast check-in and out and very friendly staff Rooms are a bit small, but beautiful
The staff was very friendly and helpful. The beds were nice and the location is perfect for those who want to see all of London. The room we were in was tiny. There was barely enough space for the bed, let alone for two big bags. The water pressure in the shower is very poor and during the last two days of our stay, there was no warm water in the hotel. The boiler was defect and couldn't be fixed in time. The hotel taxi charged more then the pre-agreed price, eventhough we repeated the address twice.
Good rate, good standard, nice hotel Rooms far too small, shower did not work, no pressure.
Please write at least 15 words
Location, facilities incl. internet, all-round very good. None.
Very comfy beds, clean room and reception very accomodating my request for a park view The showers are very bad,really low pressure
Just round the corner from Queensway tube station. Fire alarm at 8am on a Sunday morning but this couldn't be helped!
Basic services worked and stay was without any hitches Overall atmosphere, which lacked warmth both in terms of interiors n attention.
Too small bathroom
Friendly Staff, very nice ambience Room decor looked tired.
I really liked the location and the amenities. The Underground was close, along with a nice selection of restaurants and Hyde Park. It was very well decorated and attractive. Some of the wait staff and the housekeeping could have been more consistent in their service. The housekeeper may or may not get to some of the details of our room each day. The restaurant waitstaff had new people each day, so there was some confusion in the dining room. Overall though, the leadership was excellent and professional.
Hotel area, availability of the staff generally, however the restaurant service was not very good. The face that they offered us a room with baathroom handicap facilities in the first place, which we did not refuse (the room was nice, except the bathroom) as we understood the hotel was busy.
Very close to Queensway. Shower was like dried up waterfall.
Dirty hotel. No air conditionned in our room. Only a little broken window. Our bedroom were in the basement, not very confortable.
position bed and breakfast
I liked the fact breakfast was included. Please change breakfast items, same thing daily. Ugh. No air conditioning in our room. Paid for wifi and had to use it in the lobby. Would not go back! Outdated, things falling apart.
Close to underground stations, restaurants and shops. Room was in basement, very stuffy. Airconditioning was one speed, either your'e too cold or too hot. No instructions for lockable safe for valubles. There wasn't a phone directory next to the phone so you didn't know what number to call for anything. Noisy people in other rooms. Housekeeping forgot to provide clean towels one day after taking the dirty ones. Room key had to be reactivated everyday in order for it to work.
The staff were very friendly and helpful. We only stayed one night but for £1 we could leave our bag so we could shop the next day. They were very happy for us to sit in reception until it was time to get our train home as well.
Staffs are very friendly, reasonable price, very close to tube, breakfast is good. Lifts are quite old and small.
Location near the park Breakfast self service area was not clean, public areas worn and tired. Rooms very small. bathroom not big enough to get chnaged in
It was close to Paddington and economical Beds not comfortable, rooms to hot and a bit run down, service a bit distant.
Fantastic value for money, room was decent, fantastic location, would definitely recommend to anyone on a budget.
The price and location were the best part of the 3 night experience. The inclusive buffet breakfast had all the bases covered. The room was overall well kept by the housekeeping staff. The room was tiny, and the window opened to the view of bricks and concrete. I didn't mind as I wasn't expecting anything else for the price. However, I did feel a lack of breathable air at night due to the room size. I'm average build and found it too small. Also, the walls need a lick of paint...
The location was OK, and that is the only good thing about this hotel. Queens Park Hotel is simply the worst Hotel that I have been to. When I checked in, they assigned me a room between 2 floors, where I could barely fit my carry on bag and a large bag. After a complaint, they gave me a somewhat larger room. However, everything in the room was old, it was stinky, and uncomfortable. Furthermore, it did not have A/C, which was needed. When I wanted to purchase the wifi service, they told me that it was not working. I would never recommend Queens Park Hotel to anybody.
The value for money and helpfulness of the staff along with the very convenient location for the Royal Albert Hall. Nothing
Staff were pretty good, but seemed a bit 'green' and couldn't always answer our questions.
This is the second time we stayed here, so that must say something. The hotel is close to almost everything and is perfect as it has fridge, iron, hairdryer etc. Liked it a lot. The rooms differ, last time we had a bigger and better room for the same price. A softer bed would have been nice.
the location and the cleanliness of the hotel. the bed was to firm for our comfort.
The room was modern and clean. The service was excellent, more than willing to assist with different matters. The solution with kitchenette is very practical. The room was too small almost no place to store the bags.
Room was clean & modern Only 2 TV channels worked without interferance. The bed matress was rock hard.
We had a room where the air conditioning was exiting and was noisy all night and also very hot! Poor service, not English speaking staff, poor value for the money!
The staff were friendly and efficient but the best feature was the location - close to Kensington Gardens and Bayswater tube. The room was beautifully clean The use of blankets seems to be a bit of a time warp especially in London.
The size of the room and bathroom (for London standard) Excellent location Breakfast was very basic
The hotel was situated in a nice quiet spot with pleasant, clean rooms and friendly staff. Breakfasts were ok, but often ran out of plates, or cutlery, or hot water and had to wait for resupply. Not really well organised in that respect.
good location - close to tube stations/shops, friendly staff the world's smallest room (could not move!), pictures on website not at all like actual hotel, very basic decor (far from "luxurious, tasteful and elegant" as advertised) basic breakfast, no complimentary book in room as advertised, only 1 teabag on hospitality tray in room, constant background noise of generator outside
The location Everything was ok actually
The location was okay and the hotel was clean. The staff was particularly unhelpful and not attentive. No one would look at us, let alone say hello when we entered the lobby. Our room was a "family room" with four beds crammed into a room meant for two. If you can't accommodate four people then don't say you can. We were also in the basement next to the breakfast area. Not only was the set-up crew noisy at 6AM, our smoke alarm went off at 7AM because of toast in the toaster.
Very nice hotel and excellent hotel staff!!! Thank you for a pleasent stay!
Every thing was o.k No
the receptionnist was very nice the size of the room. even though we were staying 4 nights i think they gave us one of the if not the smallest room in the hotel
Hotel is very clean, staff are nice and friendly. great location.
I did not have to ask for anything - the first time this has happened in a long time No
I liked the neighbourhood. Whenever I visit London, I stay at bayswater, because it is close to hyde park and I enjoy the walk. The hotel is small but clean and the staff is very nice. The breakfast is quite good value for money.
The location. My room - 3a - under the stairs - very noisy! Couldn't sleep!!! And if the hotel had given me a refund the next day - I wouldn't be suing them
great location, good quality/cost ratio needs renovation
I had a very small basement room. It had a very dirty carpet on its one square meter floor . The bath room had no heating and was very cold. There was a lot of noise in the night when people returned from town, as the reception was right over and had an echoing floor.
The location was only 5 minutes walk from Bayswater subway station. The rooms were small, the bed was terrible, the toilet was broken(didnt flush) and you could hear everything going on in the neighboring rooms and the corridor as if it was in the room!
Reception staff was very polite and willing to help & location tiny rooms
No wi-fi (which you have to pay extra for) in my very small room. Tiny tv.
Good location close to two tube stations and some good restaurants. Room was clean and the hotel had a lift in spite of its small size. Room was very small - to get from one side of the room to the other, it was necesary to climb across the bed. We were cold at night (although probably could/should have requested another blanket).
The shower was good and the tv actually worked compared to some similar hotels I have stayed in. The bed was very uncomfortable. I was concerned about security of my credit card when advised that the machine was not working and I was asked to pay cash!
The location and the size of the room which accommodated family of 4. Broken fixtures, the bottom half of the double bed was broken leaving the bed on 2 different levels, only net curtains in the bathroom.
Apart of the location I didn't like the hotel, but at this price is not possible in England and especially, in London to find better room/facilities. Although in Belfast at the same price the hotel was much better. no lift, too old, poor breakfast and generally, everything is looking old and dusty - however still functioning such as the hairdryer. I didn't like at all the plastic glasses and I think there are lot's of other solutions which are not very expensive to be adopted. The curtains were very dirty.
The taxi service was really good Not clean, a cockroach appeared in the bathroom...and it got too hot at night, and not really good soundproof facilities.
Excellent value for money, friendly staff, plenty of food out for breakfast. Plenty of hot water and plug sockets. Needs a lick of paint and curtain hanging in places. Fire doors that should have been shut were propped open.No shower mat to steep onto when getting out of the shower.
Situation (close to underground and shops/restaurants, friendly and efficient staff On the 3rd floor with no lift - accomodation was tired and in need of refurbishment
location was perfect,staffa are nice and helpfull Although the beds and towels were clean the room was dusty.Needs to detailed cleaning.
The room was big they need to update the rooms.
I liked the location - near to Hyde Park and Oxford Street - very near tube station so very accessible. Breakfast was good. The price was good but the room was not very clean and beds old and tatty - just felt a little run down.
Easy access to Queensway station. Clean and good value for the money no.
Good location -- very close to Queensway and Bayswater Tube stations, walking distance of Hyde Park, bus lines. Many restaurants available just a short walk away, plus several pubs. Also, some decent shopping from a recently opened shopping center. Hotel was quiet, nicely appointed and comfortable. Offered DIY hot beverage service during off-breakfast hours. Good value for the money in an expensive city. Minor things: Sash-type window in our room was very loose in frame -- rattled with the wind. Wedging some folded paper in the frame kept the window quiet. Breakfast area roomy enough (holds 34 people, I counted chairs), but food was mediocre. Skinny white or brown (wouldn't really call it whole wheat) toast. However, more was readily supplied upon request. Tea, coffee, juice, apples, bananas, yogurts and cereal. Adding rolls or muffins would have been nice. More substantial fare, like bacon and eggs, cost extra, and once we smelled the bacon burning, this wasn't an appetizing option.
Super location, awesome value
The location is great and it's a warm friendly hotel. The room was extremely small. While that's common in London, this one was particularly so. On top of that they put huge furniture in there which blocked all light and made it harder to move around. They should take out some of the furniture to give you room to move around without climbing over your bags.
Comfortable bed, great TV, quiet hotel close to the tube. A lot of restaurants and stores nearby. They had a shower in the room, but not the toilet, this is if you choose shared bathroom and to me that means shared shower, not toilet. But it didn't matter so much, the shared toilet wasn't used by many.
the Bed was comfortable and I like the fact that I had a Flat screen T.V available as well. The room was a bit too small.
The management style of the hotel is amazing , because you are made to feel like one of the family as it is maore of a home boutique hotel than a hotel, and I have been staying there for years . The owners and manager are very professional and so is the staff reception, breakfats team, internet access, and woou the tea room is lovely so English , with its little court garden etc...not to mention that it is the best value for Money anywaher in london and very well located central with easy access to anywhere . I love the garden court hotel No thing at all
Good location, quiet, nice breakfast, fast checkin/ checkout, had internet terminal, good value. Room shower didnt work, so I used the hall one. I booked an non-ensuite room, so it didnt matter.
Nice room with high ceilings, good heat, and good bed. Bathroom upgraded and warm and good location to tube.
The hotel has a very pleasant homely feel - the receptionists were really nice. Although my room did not have a kettle, they have a lovely little room looking out on the garden, with books and every sort of hot drink you could wish for. Everything was beautifully clean, which is the starting point for feeling welcomed and comfortable. All in all, I think it is an excellent place to stay. Many thanks to the staff!
Helpfull staff. The one single room on the third floor was vey small.Couldn't take a seat behind the desk because it was to narrow. The breakfast was limited in choose, however there was enough toast!