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The room was large,clean and nicely furnished.The restaurant was small and friendly. Food was delicious. So good I didn't have room for a desert much to my disappointment!
the breakfast! well worth the extra money. the constant noise of the tube in the room the only respite was from 12pm to 6am.
Allocated to a smokers room. Pillows smelt of smoke. No control over very noisy and inebriated guests arriving at 0200 hours and later!
The helpfulness of the hotel's staff and it's convenient location. The room was small but reasonable for the price I paid.
The location was convenient for the tube and it was a fairly quiet street.
I had a room in 5th floor (516). Bad water pressure...
Proximity to tube stations, warm, comfortable & Quiet, good breakfast & evening meal,near Hyde Park & lots of taxis available. Small rooms, I would have liked to make tea in a teapot & a jug of milk with my breakfast.No food available between 10am & 530pm ie On arrival & departure.
it was a nice hotel but room 002 was ground level and noisy the noise from the road and the heat in the room
The welcome was lovely, the atmosphere calm and the staff knowledgable. The suite was clean, comfortable and well presented. All in all, a hotel I would recommend. There is only one lift and it can be a little slow to arrive
Location is great as merto station was only 5 minutes walk and bus station even closer. Staff was very helpful and the street where hotel was located was quiet at night. Hotel is in very nice historical building (at least it looked so). My hotel room was very cold, but so were all other public places we visited - be prepared. We had breakfast included in reservation, so having to pay additional amount for cooked breakfast was also a surprise we didn't expect, as continental breakfast was rather poor choice for room price. Rooms are a bit run down, mine had closet with no doors that oviously were there before. But we survived and enjoyed our stay :)
location is good building is old and smells ,room was ok .
The good location just withen walking distance from paddington station and the free internet Just like every other hotel in london the room size and the bathroom size is unbeleivably small even that I stayed in a suit ( as they told me it was ) but the suit size was just too small that it makes you either cry or laugh !! it was a tiny room that shoudnt be called a suit !!
have a good location and staff more helpful
Staff were nice and cooperative Rooms were very small for the price. Toilets did not have shower cubicles so the water was all on the floor fro the shower
The proximity to Hide Park and Lancaster gate station was a plus, the neighborhood was also quite ok. The room was extremely tight (this was supposed to be a suite). It was so small that I had to take turns with my wife to move around the room.
Location is perfect !
Rooms are quite small but you do benefit from the availability of a microwave and fridge so great if you dont fancy going out to eat all alone
Great value for money, just a short walk from Paddington Station Basement room was a little noisy in the morning.
The location was perfect The room was very small, breakfast was disorganised.
Location is the only acceptable aspect of this hotel Understaffed. Poor room design.
location near paddington station, easy access to transportation, and walking distance from oxford street. very little fresh air in the room.the room was so small that you do not want to spend any time apart from sleeping in the room.
Special deal from your website so really great value for money
Very helpful staff.
Handiness for Tube and West End Alas, a leak appeared in ceiling - water pouring in, so had to be moved; free breakfast afforded + 15% discount, but hassle at the time
the room was quite the size I like and the bed was wonderful. i also liked that there was bath in the room, not just the shower nothing
booking online and when we got there they had no records of me booking a room which my wife got a bit upset about because it took a while for us to get a room
Location of the hotel is very good and near to oxford street , 5 min walking. distance If you need any thing in your room it takes too long , and sometimes they forgot.
Location was excellant for shopping walking distance to Oxford Street and right next to subway if you needed to get around London
the breakfast was really fantastic. the location as well The mini bar count automatically when you take any thing even if you return it back to its place. (like many other Hilton's). and because I have children, I always asked for the mini bar to be empty. However, in this Hotel, they asked me to pay 25 Pound to have this done. So, wither you guard the fridge from your children, or , you have to pay 25 pound. It is really silly policy from the Hotel manager.
Shower was broken when we got into room, though they did send someone rather quickly to get it fixed. Also bar was understaffed and had long wait times.
Very close to 3 Underground stations.
We had all the facilities we needed and it was clean and fresh Nothing
Location, location,location....nothing else. Overprice for just a Standard Hilton Hotel.
It's proximity to paddington station during the tube strike!
Quick room service delivery. Followed instruction and kept booking overnight for dawn check in. No hot water for shower after dawn arrival. Complained, promised to respond but did not. Defeated whole point of paying an extra night's booking for early arrival after long haul redeye flight. No heating in room. Eventually deducted one night from bill as compensation. Very inattentive bell desk.
Convenient location and can enter from Paddington Station. Good for a quick 24 hour visit. Staff was very friendly. Rooms are dated and no blow dryer in the bathroom.
Service, room, gym all fine but for the price you are paying for location.
The comfortable room and the quiet. The long elevator queues.
Good location No slippers offered .no free ontetney
Very nice and conveniently located above Paddington Station.No complaints on this one!
Location is easy access to Paddington. The service was horrible at the front desk upon check in. Our reservation was cancelled without notice and the hotel refused to honor it (even though they admitted they had rooms). We found another reasonable hotel where the service was exceptional. Avoid this place!
I expect the level of quality when I come to a Hilton hotel. I am pleased that this hotel lived up to that standard. It's a great location especially if you are coming from or going to Heathrow airport. I booked my stay not directly through Hilton and as a result, I did not get Hilton honors points. If you allow a non-Hilton company to offer your product you should also offer everything that goes with it.
Convenient to Heathrow while still being in London but super expensive. Tea for two at the hotel was 32 pounds ($50) and they gave us one pot of tea, one scone, 3 tea sandwiches, and four tiny pastries. When we asked for more tea they just put more hot water in our tea pot. We finally complained when we saw that a couple next to us got two scones, but we had to go thru the manager and our meal was over by then and we were full from drinking hot water. We knew we would pay a premium by having tea at the hotel but we were tired from our travels and were disappointed that the staff was so inattentive.
Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to. Just like most of the rest of the world, there's too much fast moving traffic everywhere.
Location to nearest tube station. breakfast menu with views over hyde park. locality to my destination at the park Would defo return again. The tv was difficult to use remote. Maybe a simpler version. Room was supposed to be a superior one. I saw no evidence of this. not enough toiletries. Beatutifully decorated in public areas, and toilets by meeting rooms were well furnished with soap & cream etc
We had a lovely night's sleep on a very comfortable bed. Compared to the bedroom, the bathroom was under par. The bath water took ages to drain! On the plus side, the hotel sent up an engineer within minutes to fix the sink plug which we pushed in too deep.
Good location. For breakfast, go across the road from the main entrance, to a small cafe on your left (opposite Spice of India) - great breads, cheeses, croissants. Spice of India is a nice place for dinner, too, and if you walk a bit further on, you get to a great pub - Victoria - that has some of the best food, too.
Staff very good. Felt like a top hotel. Nothing.
Very little. Noise levels; size of rooms; poor heating/water pressure.
Excellent location--right near Paddington and the Central Line tube. Staff extremely friendly and helpful. Hotel restaurant was surprisingly good. Outdated facilities, comfort of bed and room so-so (room smelled like cigarette smoke even though it was a non-smoking floor).
It was a business trip, and I know London well so not very relevent to me, though I like the proximity to the Park of this hotel and also to Paddington Station. Nothing
Pleasant, friendly staff -reception. First impressions on entering revolving doors was good The noise from the doors slamming shut at 4am - slow closing facility on each room would stop this.
I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.
Great central location but away from main shopping streets. Amazing views from upper floors. On -site parking. Expensive breakfast.
Functional. With excellent choices for breakfast. No dislikes.
Lovely views over Hyde Park and London. A bed in the family room for child not a sofa bed. Nice quiet hotel but close to tube and bus stops. Hyde Park just across the road. The water was off for a time because of building works, but bottle water was supplied for washing hands etc. Nothing else springs to mind.
Great location, very nice and helpful reception staff Breakfast was bland, not much choice and very expensive
I found the staff very fiendly and helpful and the location good The bed was not very firm which was dissappointing as this is the most important factor to me apart from location
The room was a little small but to a very good standard Nothing
Staff very friendly and helpful. Wonderful views over Kensington Palace Gardens from rooms at front of hotel. Well placed for West End Shops and theatres. Taxi rank right outside door. Bathrooms are very small and tired - sink cracked in our room however the hotel is undergoing renovation.
The politness of the staff, the room, it's cleanliness, the wonderful firm matress ( especially important for people with back-problems!) the view, everything. Elevators a little bit slow, especailly in the morning when every body is in a hurry to go sightseeing.
convenient choice of food. There was nothing for children
very good it was under renovation so there was delay in services, and the minibar was empty
Great view over Hyde Park, good berakfast, very friendly and helful staff not all facilities described on website were in the room
The staff were quite helpful and friendly The carpets could be cleaned and the Restaurant could have a better dinner menu
The room was large, pleasant, bright and clean. The location was excellent: central, felt safe coming home at night, just across from Hyde Park, near Oxford Street. Lovely London Square. excellent buses, travelling to all points of interest. Staff at reception very helpful. The breakfast room was in the basement, dark and a little smelly. Coffee at breakfast very poor. Not enough tables, tables not cleared off between one guest and the next.
The staff were very friendly and helpful. The proximity to the Underground was excellent. The room was spacious and had a high ceiling. The bed was not terribly comfortable, but not bad. We had asked for a double bed (rather than two twin beds) but we wound up with two twins - not uncommon, but they were not even made up as one bed. They were made separately and were a few inches apart from each other. The pillows were also very thin. For perspective, though, we never addressed either of these issues with the staff (especially the two beds vs a double bed), so it may have been a minor oversight. It didn't really bother us. Aside from these issues, we had a great stay, so don't let the length of these comments deter you.
The desk poeple were pleasant and helpful when asked for information. They were generally welcoming. The room was cleaned carefully and early in the day. It It was convenient to the Tube...and to Hyde Park/Kensington Gardens.. Breakfast servers pleasant and attentive. The carpeting was worn, needed replacing....or maybe just a good cleaning.
Most we appreciated the location of the hotel and the communications (bus and underground). One bus passed the hotel and went by the Victoria Station (train to Gatwick). We also think that the free internet was a very nice service. The breakfast was poor and we went to city in the mornings for breakfast there instead.
Location was good, breakfast included but only continental, price good The condition of the carpets and lounge desperately need attention (dirty) and bathroom has had make shift repairs with shower leaking over the floor
We found the staff very helpful in addressing problems (chair in our room a bit too wobbly, replaced immediately), supplying us with info and tickets for the tour busses and directions as needed. The rooms were larger than we had expected compared to other hotels we stayed in on our trip. The hotel was within three blocks of Lancaster Gate underground station but on a quiet back street. Though they were painting the halls while we were there it in no way caused a problem, we just took another stairway or elevator. The breakfast room was very small and the continental breakfast was in my opinion poor. The coffee was bad (we brought instant from our room) and the breads were of bland storebought quality.
This was our second stay in this Hotel. Well located next to Hyde Park, tube & bus stations linked with discovery & shopping areas.Rooms are quiet, wide and clear. Fitted carpet needs to be done up.
good location, near the lancastergate tube station, could walk to oxford street from here if feeling fit. quiet surroundings bathroom very cold
friendly welcome wobbly TV in bedroom
very close to paddington train station, supermarket, starbucks and place to eat. they allow me to check in early. and the breakfast was good. and i had to do an early check out to catch a flight, so they gave me take out breakfast.
Arrived in uk, (Heathrow, terminal 5) following long-haul flight and took Paddington Express train. 7-Minute walk with heavy luggage to hotel from train - only about four steps to climb when exiting station. Nice quiet room with bath and shower, tv, hairdryer, complimentary toiletries, tea/coffee making facilities. Liked location very much; close to a mini- Sainsbury's, cafes, bars and restaurants and dry cleaners. Lovely oudoor, amphitheater style relaxing area. Easy access, via short train journey approx 25mins, to Wembley Stadium (best route is Ham./City line to Bakerloo then easy change to Chiltern railway to Wembley). Fabulous breakfast in our room, delivered hot and on time. Overly expensive internet access. Although there were two computers available for free Internet in the lobby, these were normally occupied by children playing games.
Overall very high standard of hotel, very friendly staff. A great base for a weekend in London.
quality of the room cost of WiFi and access to the hotel (no shortcut nighttime)
Good location, nice local restaurants, clean rooms, good web access in lobby, attractive hotel. A bit pricey, and television controls incredibly convoluted. Would prefer standalone iPod docking port.
Very efficient, clean, comfortable and excellent location
The bed seemed to be two single beds joined together so there was a very uncomfortable ridge through the middle. Apart from that room was a good size and clean.
Facility. Good internet access. Swimming pool is also clean and tidy.The area is very modern and seems made very recently, Rooms and services are Novotel standard and I like it. Location is a bit issue. Close to Paddington but not from main area (like backyard) and you need to walk 10mins. And some road is not so flat then you would have a little difficulty if you have heavy suitcase. Far to take a walk, too close to take a taxi from Paddington station.
The bar staff and daytime front desk staff were superb. The gentleman staffing the frontdesk in the evening stayed on the phone with peronal calls making it impossible to call down to request a wakeup call. I eventually just walked down to take care of this.
Nice clean comfortable rooms with close location to rail and tube station. We needn't have worried about being disturbed by the trains no noise at all in the room. Would definitely stay here again. The only small gripe we had was the room only had one spare pillow.
Close to subway and Paddington station. Easy walk to Hyde Park and the rest of the Bayswater area. I felt the room was exceedingly small, with a very small bathroom. Also the air conditioning was not functional requiring that the window had to be left open for any chance of ventilation. This then lets in all street noise.
The reception area was nice. It said it was a 4 star hotel. It wasn't. The rooms were small with just a bed with stuff from Ikea bundled around it. There was a standing light that was left unplugged as there was no electrical sockets. The bathroom was tiny and just a shower.
clean rooms Tiny rooms, no bar or restaurant facilities no air conditioning
Very nice staff, clean and great location
The room although small was comfortable and clean. On arrival at the Hotel advised there was a problem with water and moved to a sister hotel in Earls Court. Stayed there one night and then had to move back to Hyde Park Towers as this hotel was then full. Seemed to spend most of weekend packing/unpacking bags and travelling in what were at least complimentary taxis. Far from satisfactory, believe Hotel was overbooked and water problem was just an excuse. Staff very embarrassed by situation and very inexperienced.
The reception staff were very courteous, polite and extremely helpful. I had been upgraded from an Executive Single to a Double Room, however the Double was tiny - barely wide enough to accommodate the bed, which had to be climbed over to reach the wardrobe. Also, there was no hot water.
great location, renovated, clean small room, elevator out of service
it was decidedly average it was decidedly average
Bad rooms, too small and no hot water!
Staff was friendly and accomodating requests such as change of room. Also the rooms are tastefully furnished and functional but very small. The size of the rooms is particularly small.
We did not have hot water in the shower.will never recommend.
Staff was friendly and accommodating. Great location, near Hyde Park and Paddington and Lancaster Gate Tube stations. Room was small, but fine for a long weekend stay. Wifi was slow.
I did not like the reception as we checked-in. I was a bit confused with the room I booked but I didn't have a problem with what I got.The guy had quite an attitude and told me to double check what was on the internet. Reception is very crucial in such a business. However the lady that was present when we checked out was very friendly and helpfull.
Kitchenette was well equipped. Room was clean and recently renovated and well kept. Our room was underground, windows and light were adequate but you could hear people talking on the street. Bathroom was cold even in summer.
clean, comfort, very good hotel stairs; breakfast not included; a little bit far away from Paddington station; free wifi is slow for my experience
It was the second time and it was terrific again
location and in-room facilities. Very quiet. Cost [discounted] was reasonable given location and facilities. We stayed at the Cleveland last year.
Well presented and recently renovated; kitchenette useful with grocery stores nearby; bright room with some charactyer. Room quite small but typical for London and still very workable for two people. Slight 'machine noise' hum during the night - not loud but could be a problem if you are a light sleeper.
Staff friendly, price reasonable, room big Layout of the room bizarre- like to lie in bed and watch tv- this was on a wall around a corner- just strange place to put it!
Disgusting floors ( it looks like its not cleaned ever ) , rude staff when checking out ( calling me at 11 am asking me to leave within 10 minutes or I will pay extra 10 pounds for every ten minutes. They did not tell me while checking in that check out time is that early!! + calling me at 6 am for a wake up call that I never requested!!! Poor experience.
They have good location and quiet and neat facility,' Hotel staff is good and extremely helpful, room sizes r bit small but u can't complain as u r in London's pricey location, I extended my stay twice here even though other hotels were also available, I will recommend this hotel to everyone, but please check the size of room in accordance with ur location. Rooms r bit small, but as its London, I like everything abt this hotel.
The bedroom has a cupboard with a little kitchen inside. It was very nice to have breakfast in the bedroom. Note that there is no coffee machine.
Beds were comfy. Lots of choices for restaurants a few blocks away on Queensway. Conveniently located near Paddington station where the Heathrow Express train departs from. Close to Princess Diana memorial park for the little ones.
Fabulous quality decor and room provided everything I needed. All but one of the staff I met were great. Checking in was a horrible experience. The woman on reception was not only unhelpful but actually rude and unpleasant and I felt shaken by her attitude, hence my choice of "poor" for the check-in process. However, aside from this, staff were great, which is why I've gone for an overall "excellent" for performance of staff. I dealt with a lovely man who helped me with my luggage and a male receptionist who was very nice and helpful. Also, the wooden floors in my room were very very slippery, and not just in bare feet and socks but also while in shoes! And finally, I struggled to read the code for the wifi and was told that many guests have a problem with that.
Hotel was excellent. Modern rooms, small but well designed and comfortable. Staff were excellent, friendly and helpful. Food in restaurant cafe was first class. Rooms well stocked with necessities and towels etc replaced frequently. Great location, shop to one side, small cheaper cafe to the other. 1 minute walk from Paddington tube station where there is an express tube to Heathrow!
The convenience central location to transport systems. Restaurant was excellent and staff helpful. Was a bit on the expensive side for the size of the hotel room.
Stylish hotel, loved the comfy bed and great shower.Would recommend this hotel and will definitely be back on my next trip to London.
For us, traveling into Paddington Station from Heathrow, then out from Paddington to Cheltenham and then all back again a few days later, the location was fantastic. It was also just a short stroll through a nice neighbourhood (with some good restaurants) to Kensington Gardens - and beyond that, to a range of museums and sights. The staff were very friendly. The room was a good size - we expected worse in London and were surprised to see there was room for a small sofa, an armchair and a desk with chair, as well as a very comfortable bed - and the interior design was both modern and fun. Free wi-fi was a real plus. The lift (elevator) was just a bit... fragile. There was a bit of street noise from nearby pubs, but that finished at about 11pm.
The hotel was very conveniently placed near the station and yet it was quiet. The staff were welcoming and efficient. The room was clean and attractive. There were no bath robes in the room and the tea and coffee etc were not topped up when used. As in most London hotels, the breakfast was expensive and was not value for money.
I was given a small room which was barely bigger than the bed. The shortest path from the work desk to the bathroom was through the bed. The closet/storage space was miniscule. However, the room was spotlessly clean and was well-appointed: large number of outlets on the desk, free water bottles, free wi-fi, led reading lamps, and in-room safe, to mention a few. The bathroom was ultra-modern, and the mid-size shower had rain showerhead which I enjoyed. Staff was exceptionally courteous and helped out a lot. They booked a taxi for me and upon my request advanced the pickup time quickly. They also printed my boarding pass when I emailed it to them. They promptly took my luggage to my room and loaded taxi. Excellent location. Small room.
The staff, including the manager Antonio, was welcoming, helpful and enthusiastic. I've stayed here before and have found this to be generally true. The waitress in the restaurant was similarly helpful and cheery. Very nice shower setup. The location is very convenient -- I take the Heathrow Express to Paddington and walk half a block to the hotel. Shower gets warm enough but not really hot.
Staff were excellent. Service very good. Location great. Very close to Paddington Station. The 3 Oçlock in the morning fire alarm! But sometimes these things happen!
Staff, room , facilities None
A very smart hotel. Friendly and helpful staff. Excellent food. A lot of noise from the road outside spoilt the first night and the hotel should look at improving the soundproofing of those windows at the front of the hotel.
friendly staff - they were all nice, efficient, and professional. Rooms were very clean and comfortable.
The friendliness, efficiency and professionalism of all the staff. The comfort and location of the hotel. nothing
Friendly staff, excellent facilities, excellent location. We liked everything about the hotel No
The staff was incredibly nice, the room was amazingly quiet, and was also the biggest room I've ever seen in London.
The front desk staff went out of their way to be sure our stay was enjoyable. They are excellent. My wife did not like the fact that there was no outlet in the bathroom to plug in a hair dryer.
Pleasant staff, comfortable well fiited room, fairly quite, close to the tube Not having any tea of coffee making facilties in the room, room slightly on the small side
The staff we professions and friendly and the cleanness of the are great The location we found difficulties to get the transport and most of the time the taxis couldn't recognize the hotel name
Staff were the best feature of the hotel. The room was small, but comfortable but the sitting area needed upgrading. Linens, towels and toiletries were all excellent.
Lovely time all around. Would highly recommend.
Location - very close to metrostation and easy access to Heathrow airport Very small room, very small lift
Noise. They were hoovering up at 845 on a Sunday morning which woke us up. Also there was no real help or attention to us as guests when the air conditioning wasnt working. All we got was that we could open the window "if we tried hard enough" as we couldnt open it earlier. Also we were concerned about the security of opening a grouond floor window at night.
room is crazy small. Could not even take the chair under the table out to seat as it was too close to the bedroom. Could not open the luggage if not on the bed. One of the 2 main lights was not working.
Convienent. The room was very comfortable and had all the right services
The Breakfast was lovely, beds comfortable & the tv had a great selection of channels. There was no proper food for room service or a mini bar in the room. There was also no toliet roll in the room the second day.
It's proximity to Paddington Underground and free internet use Room much too small, frayed carpet at entrance to room...VERY Small shower expect to be transfered on check in. It seems to be a regular happening between the various hotels in this proximity owned by this company
the hotel was close to the underground so made travel so easy. it was hot with no air conditioning.
Location. Small rooms, no breakfast.
our room right next door to bar everytime the door was opened into it , it creaked slowley shut then banged and the staff talked very loudly outside our door about going to bed this was at 3.40am not a great room location, if another room we would be happy with it overall
The room was very quiet, looking out across the rooftops at the back of the hotel and the bed was extremely comfortable. There was no heating at all in the bathroom and as the outside temperature dropped to minus 2 deg C, we had very chilly showers!
Very handy for tube but too small room, you could only open bathroom door half way before it hit the bed. Also we get hot water from both taps!
Modern decor and cleanliness No heat in room. Re-located to a second room because of no heat only to have the second room have no heat. Third room had heat but was extremely small (12" between end of bed and tv).
It is new. The single room is so crammed that you could hardly had room for a single luggage. The bathroom is so crammed that when you pulled the shower curtain, there was not enough room to scrub your body.
The bed are soft ,no bath but good shower small rooms, they used every square inch available ,hartly any room for suitcases.General speeking rooms are to small. No taxi available outside, no publick transport,makes it dificuld to move around. this can not called a delux room.
It is fairly close to Paddington Station. The entrance and lobby are under construction. What a mess, and noise during the day. I wish I had been warned. Plus, my room was the smallest I ever had. There wasn't enough room to even walk past the end of the bed without sitting and sliding. The bathroom so small that it's really a standup shower with a toilet and sink in it. I will not stay there again.
I believe that a housekeeping staff member mistakenly removed personal products of mine from my room. When I asked the managers about this they immediately checked into it, but said that nothing was removed. I know that is not the case, so it's a bit disappointing that they didn't consider that they perhaps did make a mistake.
Room was very small & insufficient wardrobe space
The simple bedroom decor, linen and bathroom facilities. The room service menu is very poor and delivered to the room without any cover on. Very expensive for what it is
Toilet seat in room was very loose.
Free WiFi in the rooms, and a handy work desk where they had outlets for USB chargers and a connection for tv out. Inconsistent cleaning and refilling of necessities, we drank our instant coffee the first night and never got it refilled and our friends got their shampoo and conditioner removed after the first night and never got any new ones after that (very odd). And no free breakfast when using booking.com... something you would get for the same rate if you book directly through their website.
That after 4 days i was going home.... Heating in the room was very poor. Bathroom extremly small and with out shower screen,toilet paper holder on the floor and always wet because of lack of shower screen. No mini bar in room. Room aslo extremly small for the price we paid.
All good standard