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Excellent location and helpful staff Slightly disappointed with the standard of the bed for a quality hotel
I didn't stay, my boss did and they upgraded him even though he was only staying one night! Location is very good and staff friendly
I liked the apartment style of our room and the ease of registering. The room was very well designed with a contemporary feel to it and the views were spine tingling! I would definitely choose this hotel again.
It was in a great location, right next to the tube and the London eye. The room was clean and comfortable but a little small. the food in th restaurant was very good. A couple people on the staff in the restaurant were very unpleasant and borderline rude. the front desk staff and concierge were great and very helpful
We stayed in the executive studio and we had everything we needed. Lovely modern design - very comfortable. Great bathroom. Close to Waterloo Station. Very friendly reception staff.
Good quality of decor and fittings in rooms and public places. Excellent position for enjoying central London.
Excellent location, spacious rooms, very good bathroom. Although the staff were quite good, there were some times when we had to ask for some basic services more than 10 times. We stayed for a week, first 3 days room service was good, after that room attendant didn't even bother to swipe the floor-the layers of dust were amazing.
Convenient and good value Air conditioning not working properly
The hotel was superb! Clean, stylish, friendly and helpful staff. Only one thing - the room was hot and airless at night.
The food was worth the price. The location is ideal for a city stay.
convenient location, clean and smart room - good internet connectivity, comfortable bed, friendly and helpful staff the room was too hot...and unable to open window or reduce temperature
very good location in central London Lengthy wait for lifts
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
The location was excellent. The room and bathroom were very nice.
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again. For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
Good service Great location Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west. Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
good location, good service
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
Excellent location friendly staff
The staff were extra friendly. The spa is closed on weekends.
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
locations Cleanliness of my room
Very helpful staff.Very clean. Perfect location for quick wkend trip.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
Rooms were superb. Service was excellent.
Excellent concieage. Beautiful location. Beautiful Hotel. Front desk hard to find. Electrical problems in first room. Water leak in second room with fixtures in the bathroom not properly installed. 1st room had bathrobes 2nd did not. Room service / service in general was extremely slow. Checkout was a nightmare and we almost missed our flight.
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
Great service, location and class.
the pillows and the sheets were subpar
I thought that it was a very welcoming, clean and cool hotel with excellent staff. Food was great. The drinks were expensive and the lifts very slow.
The hotel is in a great spot where you can walk to see Big Ben in 10-15 minutes or over to Buckingham Palace in 20 minutes.The hotel was generally very clean.WiFi access was also a great help.The staff was friendly and helpful. The rooms are reminiscent of small dorm rooms complete with a MAC as the TV/entertainment system. The bathrooms are extremely small and you have a sink where you almost stand in the shower to brush your teeth. Room service food is very average quality much like in college. I felt like I was back in some weird college type throwback staying at this hotel.
The ambiance of the hotel was excellent Would have liked a better selection of food available.
The hotel was central for all our needs. It was very quiet without the usual hustle of London City Hotels. The staff were extremely helpful and efficient. The food we experienced in the lounge and at breakfast was fresh tasty and well presented. We were sorry to not have stayed longer than one night. It was unfortunate that we had been charged twice on our pre-booking which took a couple of phone calls to the hotel to secure our reimbursement.
Location excellent, customer services excellent. Room service menu out of date - our choice from the menu was no longer available
great convenience -- location, restuarant, appliances in room no view
New nice and clean rooms with good AC Need larger Mac 29" computer if you plan to use this for a TV USB power hub for iPhone
Very central and convenient. Light airy, great cocktail lounge and late supper we had there was good too. Mix up over our booking which took a while to sort out completely - 24 hrs!
We arrived from a 10-hour international flight, and needed to cope with jetlag. V. comfortable suite, particularly liked the floor-to-ceiling windows. Enjoyed dinner at the City Cafe - good choices, including comfort food (soup, etc) after long flight. Bed and bed linens superb, bathroom was spacious and well-fitted for two people to share. Plenty of newspapers in lobby. Two iMacs in the suite for both TV and free internet connection - brilliant and much appreciated. Nice touches of complimentary fruit bowl/wine/water/chocolates in the room, much appreciated again. Taxis seemed permanently available in front of the hotel. There was no door between the bedroom and the sitting room of the suite - so getting up at 3.00am to read would have disturbed the sleeping partner. Also, there were v. bright LEDs on the light controls which disturbed my sleep. No clock/clock radio etc in the room to advise the time - you would always need a wake-up call. It's a 25-minute walk to Victoria station, not possible with cases; taxi costs ran between £6-8 each journey - not bad, and took 6-7 minutes.
the convience of the location
Staff was amazing! So helpful! Location was just ok.
Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions
I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
We were treated very well by all of the staff. The concierge, Juan, was extremely helpful and thorough. We tried high tea for the first time and it was terrific. Well worth the price. We would love to stay at St Ermin's again when we return to London. The internet worked for my husband and my daughter, but not for me. I believe it may have been an issue with my phone, though
We loved the hotel. Our only "but" was the size of our room; it was a superb room in every way but size. I found out later that this is their standard room; we could, however, upgrade to any of an assortment of bigger rooms or suites for a fee. Since there were none available, we didn't get to check these out. Our rate included breakfast which was splendid, with a large variety of both cold and hot items. We highly recommend it. We will definitely return to St. Ermin's on our next trip to London.
Convenient location - 8 mins walk to Westminster Abbey / Big Ben, 12 mins to Trafalgar Square, 15 mins to Buckingham Palace. Overall comfortable facility, very well appointed. Quality and variety of breakfast buffet options was excellent. Staff service was exceptional! Soft mattresses end up with low spots, which is tough for people that require more back support. Bed in my room had such low spots on both sides. Narrow bath tub was a bit slippery to stand in, step out of without a convenient grab handle for balance.
Conveninet location Exceptionally poor layout for breakfast
Very good basic accomodation. A clean friendly hotel in a central but quiet location. I expected to have a few gripes at this price but I have none! At this price - none really!
Excellent free left luggage service None
Excellent staff, good facilities.Appreciated use of iron in guest cupboard. Noisy air conditioning at back of Hotel,no biscuits in room. A bit of a scrum at the self service breakfast Sunday morning.
Cold plates at breakfast not enough coffee mugs dirty trays
Excellent location, good large rooms with everything you would need for a short break, friendly and helpfull staff None
Nice and Quiet...Good location A box of tissue (Kleenex) would be good and air conditioning...wasn't too hot when we were there though so the room only was warm in the afternoon.
the staff were all helpfull and friendly Breakfast was excellent . Location was great.and Bar staff very friendly
Minutes from everything you need access to. Lots of things to do and the staff was extremely helpful for suggestions. No a/c just a small fan but it sounds like it doesn't get too hot so we understand.
excellent location, nice staff, pleasantly surprised in over-expensive london
Ease of booking - Location excellent - Cleanliness excellent - Sociable staff - (Have stayed here several times, and recommended friends to use this Hotel) Noisey kettle - you are very economical on the supply of tea and coffee although when requested for more at reception, there was no problem in supply
Great location, very clesn, no problems
Right in the heart of London....easy to get anywhere throughout the city on foot or by tube in this location! Also, nice to have a pub attached to the hotel for any late-night food/drinking needs a traveler may have throughout their stay. There was some overnight/early morning noise in the alley adjacent to the hotel - seems like there is a recycling facility where lots of bottles can be heard being transferred from trucks to holding bins - not the hotels fault, but woke us up early a on a few of our days there.
Location is excellent. Easy walk to many London sights. Quiet area. Next to the Tube Station. Nothing
The location was great. We were just a block to the tube, and a block to a major intersection to catch buses and cabs. Our rooms were adorable, cozy, quiet and clean. Perfect spot for walks to St. James Park and Westminster Abbey. Whole family enjoyed food at the pub downstairs. There is major de-struction going on at an adjacent building, so some sidewalks and streets nearby were blocked. This also meant some construction noise, so don't expect to sleep too late in the mornings.
Part of the hotel is a pub. It was freezing and the food was poor. Such a shame because the location is fantastic.
location,close to underground, it was very noisy with people slamming doors
Close to Westminster Abbey and Big Ben. Good restaurants around it. Taxis are easy to find. Bathrooms are small but you ate in Europe.
The Sanctuary House Hotel is a gorgeous centrally located hotel--2 blocks from Westminster Abbey. The rooms are clean and have lots of special little amenities that really make the stay that much more fun. The staff is very courteous & helpful. They went the extra mile to help us with everything we requested. I would highly, highly recommend this hotel.
i liked best the staff's flexibility and friendly interaction. the single pane glass windows. there was a draft coming into the room, and in the morning the window will was filled with a puddle of water from all the condensation building up over night. the acoustics are pretty bad- you could hear all the construction going on outside, as well as the buses driving by, the guests in the pub, and the person in the next room coughing.
The staff were friendly and polite. The facilities met our needs. The location was close to tube station and within easy reach of the places we wanted to visit in London
The location was awesome. We were close to everything and we were able to return to our room when the walking was too much. The bed was very uncomfortable. The springs were poking through, making it very difficult to get a good nights rest.
The room was very cold even with the heating up full blast. Food on room service was not good.
great location, quiet street, nice room no
The Breakfast was very good. The rooms were a good size too. The rooms were boiling hot. they are installing air conditioning at the moment, but our room did not have any, and it was uncomfortable, and unbearable to sleep in.
Location We staying in hotel for 2 nights and at 8am both mornings workmen where outside our hotel They where really loud and drilling. We complained as we where not warned about this but where told we could not be could not be moved.
It was quiet, lobby was clean and modern. The room was much smaller than expected, for 3 people it was very tight. We had only 2 sets (like coffee cups, shower fluid). The view was very disappointing. Hotel is far from metro station in nasty area.
The location of the Hotel. The cleanliness. The staff.
lovely hotel very central would deffinately stay here again.
front guys were terrible. we reserved taxi in the dawn for the airport but they didn't even checked. it we get the taxi by ourselves we were late for the bus for the airport inthe 3 o clock in the morning
Attitude of the staff, friendly and not supersilious. I forgot ot mention that the shower in my room sprayed directly onto the opposite wall rather than in the shower tray
Good facility's, new Hotel, central location.
Bathroom exceptionally poor.
My wife and I both enjoyed the friendly atmosphere The hotel was too warm!
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
close to all the things London has to offer spa pool and surrounds should be renovated
I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
It was very peacefull great place to relax no
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.