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room was quite spacious and location quite central food was not very good byt fair for England
The Hotel staff are extremely friendly, welcoming and very very helpful. They always remember me from my previous stay. The disabled facilties are not upto dda standards. The ramp to the reception is unsafe, too steep and not legal!! You must get the electric wheelchair lift repaired and make sure that it can operated by the wheelchair user from the pavement. either that place a bell outside so that the attention of the reception staff can be alerted. I would recommend this hotel to able bodied persons, but not to wheelchair users.
This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes. The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.
Service was outstanding. They provided extra towels and outlet adapter when asked. Rooms are spacious and clean. Great place to use for our home base for our anniversary getaway to London. Centrally located downtown. Close to the tube. Full English breakfast was included in our reservation but I was informed that not every reservation qualified for the "full" breakfast and instead they received a continental breakfast. Limited menu in hotel restaurant.
its central position to Kingsbridge and shopping Water in bath and shower not hot enough at any time
Pool Paper thin walls, constant slamming of doors in the hallway!
Very friendly, helpful staff, comfortable room, well positioned for C London.
The location of the hotel - central, being within walking distance of Knightsbridge tube station, yet quiet enough to get an undisturbed nights sleep! Vey clean hotel, providing a very good breakfast.
The very good location of the hotel and helpful staff, also good heating. The toilet in the bathroom didn't work too well and no extractor for the steam in bathroom.
Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.
The Rembrandt is in a great location not far from the many sights of London. We had a wonderful room with a balcony and a spa bath! It was excelent.
Our room was on the small side.
Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.
Location And the room Gym can be better.
Great Location and great views of Kensington Palace, staff that spoke english were good. Room was small, price was high for room and some staff very poor.
Friendly and helpful staff, good rooms and service level. Noisy street - room facing the road, not flexible check in/out hours despite that I informed the reception about early arrival and departure in advance.
the Tenth floor bar/restaurant is superb and has fantastic views throughout the day. the staff were fabulous the room was a bit dated and worn but still very nice.
The location was excellent and the staff were great ambassadors for the hotel from reception through to housekeeping
I liked the fact that it is located beside the Hyde Park which gives a nice view from your room and makes it easy to take a walk there and enjoy the fresh air. Didnt like the GYM.
The location to the Albert Hall. We were not pre-warned that the hotel was undergoing refurbishment and therefore noise levels were very high.
The room was comfortable and spacious, whilst the staff were vwery attentive.
Excellent staff and good room for London
Great location on Kensington High Street. Pleasant view from room. Staff were pleasant and helpful.
location was good and room/staff were good room was a bit small but only what one has to expect with a central london hotel in this style
Very clean. Friendly staff, quiet room. Single room was small, and did not have a dresser, only a closet. The bed was kind of hard.
convenient location intial room I was allocated was tiny, but they were happy to move me when I complained
Location Lift works badly
Staff were friendly and attentive, bar food was excellent quality and value for money, room was high standard Very warm
Incredibly small room. Also smely.
Location ! Street noise
Bimal was incredibly helpful. The rooms were VERY small. We switched from a postage stamp sized room to one with another 10 square feet. The cleaning staff talked loudly on their cell phones as they went from room to room.
The Radisson Edwardian Vanderbilt breakfast was very very good indeed. Great choice, perfectly cooked and great service No Cold Water in the rooms.
Everything was great, from the room, the location and the staff. I have never experience a more friendly or helpful staff. They were definitely there to make sure we were happy and comfortable, and they did a wonderful job! Nothing
breackfast and it's service is excelleny bell captain arranged taxi, seems to be an unlicenced taxi. they don't have a meter and want to hard sell
breakfast! also peace & quiet and proximity to Tube and other amenities sulphurous smell from bathroom, not from my use of the facilities but even coming into the room after a day out
Very close to Tube station...easy access to all the main sights. Very clean rooms and public areas. Excellent Concierge!! Super breakfast. Only one (of 2) lift working and not very well....kept breaking down!!! Bar was very limited, no draught lagers/beers etc.
The hotel was clean and comfortable and overall a nice environment. Close to the tube station! The concierges were not that knowledgeable or helpful. They were unaware of local shows and used a basic service to get play tickets that I could have probably bought online just as easily. Also when we asked them later for a delivery, they searched and said they had none, we had to come back and ask again...they found it and said 'Oh, we thought you meant a package delivery, not ticket delivery'. Real air conditioning instead of a swamp cooler would have been nice.
central location The room was basically clean, however the mattresses were brown with age and looked disgusting
Central placed, good room No
Staff helpful, good location Rooms are very small
Location Narrow bath.
The tube stop was close.Concierge was very helpful. We requested a non smoking room and that was not honored.Stayed on the top floor , and found it extremely hot.
The room was really good but the A/C was not working and it was really hot They did not say that the cooling system in the hotel was not working when we checked in
the location of hotel is very good. underground metro in front,supermarket and restaurants are nearby.The hotel is very clean and good decorated
Very convenient location. Good facilities. I always stay here when I'm in London On this stay the air conditioning was not working. It was very hot in the room because it was summer. The hotel did provide fans but it was not ideal.
Location, Large and confortable bed and good room Noise isolation not that good but ok
A good, well located hotel with easy access to the surrounding area. Would stay again, if in the area. Felt it was slightly overpriced.
Nice decoration. My first pretty hotel in London. Space, good bed, products in bathroom. Breakfast is nice (you can ask for an omelett) and there is a machine to prepare a hot chocolate without extra fee. Noise in the room. Hotels here don't know the double-glasing system. Too Bad. It's a 3* for me.
Easy access to Royal Albert Hall No drawers or shelves in room for putting clothes
For us it was the perfect location, the comfort of the beds a bonus and the price of the hotel was excellent for Kensington.
Exceptionally clean Staff with English as their first language is always a good start in a customer facing role,however the staff were efficient and courteous.
Great hotel in a great location. Breakfast too expensive.
Everything very new, felt very clean and fresh, pleasant room, polite and helpful staff. Easy walking distance to tube station and nearby restaurants Shower slightly small, not a problem for myself and daughter but possibly a bit on the tight side for persons of larger build.
Ideal situation Hotel was undergoing alterations
Room was tidy and spacious. Kitchenette would be great to use on longer stays. Soundproofing was non-existent, woke up to floorboards creaking which came from room above followed by sneezing that was easily heard through the wall from next door. TV was outdated.
Good location, spacious room with good facilities
Exceellent spacious and well appointed apartment in a covenient location No maid / cleaning service on Sundays / Bank Holidays meant that for 2 0f our 3 days there we did not have the sort of service you would expect fro a 3 / 4 * hotel
location,apts ideal for familys very noisy room overlooking cromwell rd,plumbing abysmal
Nice people. THe place is undergoing refurbishment so difficult to comment on the room decor as it was old and not up to standard (hence the low rate). The 1 bed apartment was spacious and just right as I had brought my parents along with me. Hope they keep to the same format when they refurbish the rooms. Door to balcony did not open
Location, services and value for money Poor breakfast
Location was very good. Shower has two temperatures, freezing and burning. In the basement Apartment the street can be a bit noisy
The location was excellent. Our room was a good size but we found the bedding inadequate. A warmer duvet or blanket would have been welcome. The decor is dated and disappointing to find just a small tablet of soap for toiletries in a de luxe room.
The television no bath
Oldfashioned hotel but the rooms were clean. Close to the undergroundstation. Good restaurants in the neighbourhood (but also fast-food). External parkingservice is OK.
Price was more than hostel but less than other hotels in area. Very clean, good staff, pretty good free continental breakfast and good free WiFi. Very close to Gloucester Road Tube - two minutes walk. Lots or restaurants/shops nearby and about 5 blocks from Hyde Park - 10 minute walk. Had room for only one night while waiting for AirBnB for one week stay. Shared bath facilities could be a problem if hotel is crowded - it was not for my stay. Very small room but ok for solo.
Excellent location Rooms too noisy, request an inside quieter room
The equipment of the room and hotel location
Easy access to city shopping and museums. Cramped conditions
The location is very good, close to Gloucester road Tube station, Tesco & various types of cafe. The air-con/heater is not working well, it has an automatic shut-off for 20-min. so my daughter & me were freezing cold in the London -2C during our 2-nite stay. There were also no face towels & floor mat provided.
Vewry nice tv/internet/movie system Nice room but the bathroom war very, very small
Proximity to Glouster tube station, accomodating staff at front desk continental breakfast was extremely limited--at least a choice of rolls or breakfast items should be included
The big surprise was no surprise. Received exactly what was paid for with good service and hospitality
The location was excellent, close to the tube station, shopping mall, Harrod's and lots of small restaurants and pubs. Very little space, tiny room, narrow corridors. Reception staff not very attentive but generally polite.
I was updated from a single to a double room and moved from the basement to the fourth floor without hesitation when I said I preferred to be on a higher level Ony thing I could fault is that the bar/communal area is not fully developed and lacked atmosphere - I'm sure this will come in time.
In the perfect location for us. Comfortable, clean, modern room. Especially liked sleeping in and going out for breakfast at 10.
convenience, helpful staff reasonable price clean with modern facilities double room too small
Easy to find location close to the tube and the natural history museum. Their weren't more facilities than I needed and the fixtures and fittings were to a high quality. Few teething type problems. No-one was on reception when I arrived and the motion sensor controlled light in the bathroom was so keen on saving energy I showered in the dark.
Very clean very friendly and helpful good bathroom Bedroom extremly small, doule bed against the wall, ok as a single room.
Walking distance to Kings Road, Fulham Road, Stamford Bridge, Museums, Royal Albert Hall... Wifi works best in the lobby, I had problems connecting in my room.
rooms were very clean and tidy, hotel has clearly been refurbished recently. the hotel is located at a busy road, so you hear the traffic. This however did not disturb us too much.
Very decent and clean hotel, friendly staff, good location Breakfast is a bit too expensive considering there isn't much choice
Very clean everywhere. Hotel looked brand new! 3 minutes walk from Gloucester Rd tube station. Situated opposite the Natural History Museum. Small room!
Great location, very helpful staff and superb service Help from teh staff was excellent
personalized service. Very friendly and courteous staff. The rooms are very dark due to colors, design and lighting. Bathrooms are very poor in safety. The barthtub is very slippery when taking a shower and the shower heads are very have very low perssure and flow. Bathroom tiles color, black, is not the best choice and makes the look of bathrooms very depressing.
The decoration is great and the personel very pleasant and helpfull. We had the luck to be upgraded in a junior suite and had the surprise of a very nice cake for my husband's birthday. Location on the park and near to the best areas.
Very good service, very intent concierges and porters. I didn't like your breakfast serviece. Early moning when I lived your hotel, there was not cold water in the tap, which is unacceptably for five-star hotel.
Service and standard/condition of room . Service on arrival was less than disappointing. Room not ready ( arrived post 3.00pm) room very tired - bulbs out headboard stained general housekeeping unsatisfactory, reception staff not 5start trained.
everyhing outstanding... I strongly suggest this hotel
Iwas un happy all the stay my room was very bad Very old very expensive
Location of the hotel,unobtrusive room service Couldn't find a shoe-shine set,failed to take cold shower.
Stuff cooperation Food
Stylish decor. Excellent food; attentive service Service ar beakfast was charming but amateurish
Room was clean and modern. Location excellent.Having a balcony was a huge asset, as the complimentary mineral water. Bar and breakfast excellent. Shower wonderful and worked perfectly, as did hairdryer! The stairs and firedoors made accessing the room difficult. We are returning in September and would love to have Room 20 again. Front of house staff varied. Car booked for airport quoted at 45 pounds cost 75 pounds - inexcusable! papers arrived some days, not others. Service should be much sharper.
The staff is welcoming and the location is convenient, to visit London and do some shopping.
The amazing staff and beautiful room. Everyone was extremely friendly and helpful. Location was also fab. It was all brilliant
the sice of the roome and the location. the bed was very poor.
The room was very comfortable and of a good size There was no food served in the hotel at all - this was very inconvenient for a sole traveller on business.
Staff very friendly and helpful, good location and very good value for money.
friendly staff, clean rooms, ambiente, the bar, breakfast was small but enough!
Cheap wifi and excellent signal strength Water wasn't very hot for morning shower
Close to the center of London where the shops and good restaurants are. The rooms are fine. Not really
They serve an excellent cappuccino. Hotel staff is very kind.
It is convenient for the location where I was working The room was very tired small and the bed uncomfortable as the matress is so old. The plumbing made a horrible noise when used , very expensive room with no breakfast included
The hotel had a good atmosphere. It was also very convienant for the underground station that we needed. The room was perfect for our one night stay
The convenience of having a family room with accommodation for older children.
It was very convienient for the royal albert hall where i was singing. the hotel was comfortable and welcoming, the staff were very helpful I don't think there was anything i disliked about my stay at you hotel
Hotel was easy to find and conveniently situated for the places we were visiting. Staff were friendly and competent. Rooms clean and comfortable. We had an excellent family weekend and hope to return.
freindly staff good breakfast reasonable price for london room too hot strange noises from plumbing and heating
Location ! Clean and nice facilities. Good breakfast. Room was very small and windows facing the main street ment that there was much noise.
Waiter in the restaurant opened it especially for our booking of 3 as the restuarant was booked out that night for a private function. We were in the basement room and the corridor absolutley stunk of rubbish, damp and dirty linen. The paintwork was in an appalling state as well as carpets. The room was freezing and curtains didn't close. You had to wait hours for the one lift. At breakfast we had to ask for everything to be replenished and the waitress kept clearing your plate even before you had taken the last mouthful instead of waiting for everybody to finish at the same time. Tghere was a private function ghoing on with loud music until 12.30 - not good when you have an elderly person with you. As for a newly refurbished hotel - it needs an complete overall.
The bed was too short.
Perfect location close to underground Glocester station, good staff, nice clean and comfortable room No
Excellent staff Very clean Room smelled slightly of cigarette smoke
Staff were extremely helpful, obliging and courteous, couldn't do enough to make our stay comfortable. I did request a quiet room, so understanderable we were designated a back room as opposed to one at the front by the road, which was fine except the air conditioning units of neighbouring buildings were quite noisy.
Good facilities and friendly staff. Room was clean with small shower room but very well maintained. TV remote temperamental.
Clean. Did not get what I booked room wise.
The staff were all very helpful, attentive and willing to help. Good location. The size of our room was not up to our expectations.
Staff was very pleasant, courteous, and provided excellent service. Check in/out was quick and easy.
staff attentive and polite nothing
Easy check in, no fuss or hassle Only one point not good in that tv in room the picture "pixelated" on some channels - hardly something though to downrate the hotel on
The staff were helpful and accommodating and the location was excellent. Just a few blocks from the High Street Kensington tube station and Hyde Park across the street. The breakfast was simple but ample and the staff made you coffee or tea when you sat down. I arrived really early my first day and my room wasn't ready yet. I guess the manager read the look on my face as desperate; he gave me the brand new double room (at no extra cost) up on the top floor for the night. I highly recommend that couples request this room, it was really well situated. They transferred my bags the next day while I was out and about. The rooms were clean and fresh; the sink in the single was airplane size but the shower was spacious. I stayed in a single for two nights and it was tiny. Do not bring a suit case any larger than a carry-on roller bag otherwise you will be sleeping on your luggage. I would also recommend asking for a room off of street-side if you're on the second or third floor.
Small room, but clean and well laid out for the size of it. If you can't carry your luggage up a couple of flights of stairs, this is not the hotel for you. The included breakfast is not good, I decided to eat elsewhere. Really nice location right outside of Hyde Park and close to the High Street Kensington Station. Would stay again.
Excellent central location; very friendly and helpful staff. Room a little on the small side, but definitely acceptable for a short break stay
Due to airline delays, our exhausted family of three arrived at the Pelham after midnight and was met with a warm welcome and beautifully appointed room (with a comfortable extra bed set up as requested for our son). Our only regret is that we couldn't stay longer. The Pelham could not have been lovelier, and the location is a perfect home base for exploring London.
Cleanliness of room and other facilities. Price was excellent value for the money.
It has washer and dryer facilities. Friendly staff. Remind me my time when i was living in university dorm ten years ago. The bed is a bit dirty, too many tennagers making noises at night. Water from shower is too slow.
Central Room was cold. Breakfast choice poor
I have been coming to B-P house for nearly twenty years, and it has always been a great place to stay. The building is well maintained and the staff friendly. The decor in the bedrooms is a little old, and the room we had cramped as there was a sofa bed in there (Rm 401).
excellent location room quite cold, no tea/coffee facilities in room
Pros: nice, helpful people at the reception; very good location; Cons: not too compfortable bed; very small shower; it was quite cold in the room in November.
Close to tube stations in central/west London. Easy access to all of central London from here. Museums close by. Very reasonably priced. Rather noisy air conditioning in room.
Location was great. Bathroom was very small but we knew that it was a hostel. The sheets and pillow cases were very clean but the duvets and pillows themselves could have done with replacing.
Staff displayed exceptional courtesy , were very competent and helpful when fielding requests .In this group setting I found superior levels of consideration among fellow guests.. .The buffet breakfast menu is healthy and the food was good. My family have been part of Guides & Scouting movement over the years & hope to spend a couple of vacation days here in in London in 2008.. .Most of all, the facility is safe, spotless ,very central and convenient for getting around .Good people,good work. In spite of the 'no takeouts' notices ,noticed some packing sandwiches for their lunches... This must mess up the food preparation planning , is not fair for others ,leaving much less choice for..later breakfast arrivals.
Hotel staff were very helpful with arranging taxis and giving bus info and directions. The food was good and food prices reasonable. Not enough internet availability. Not enough telephone availability. Not enough showers.