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Friendly and helpful staff, good rooms and service level. Noisy street - room facing the road, not flexible check in/out hours despite that I informed the reception about early arrival and departure in advance.
Excellent staff and good room for London
The location was excellent and the staff were great ambassadors for the hotel from reception through to housekeeping
Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.
the Tenth floor bar/restaurant is superb and has fantastic views throughout the day. the staff were fabulous the room was a bit dated and worn but still very nice.
Location And the room Gym can be better.
Great location on Kensington High Street. Pleasant view from room. Staff were pleasant and helpful.
I liked the fact that it is located beside the Hyde Park which gives a nice view from your room and makes it easy to take a walk there and enjoy the fresh air. Didnt like the GYM.
The room was comfortable and spacious, whilst the staff were vwery attentive.
The location to the Albert Hall. We were not pre-warned that the hotel was undergoing refurbishment and therefore noise levels were very high.
Great Location and great views of Kensington Palace, staff that spoke english were good. Room was small, price was high for room and some staff very poor.
It was pretty close to most tourist attractions. Staff at times can be uncoperative.
The communication of the hotel staff was excellent, they were all very proffessional. My compliments to all of them.
Very hospitable staff. Room very cosy. Breakfast room very clean and breakfast very good value. None
hotel was quaint...nicely decorated, good location, staff helpful and friendly, location (when staying in room on the front of the hotel) was very noisy, room was very hot....temperature not adjustable..
Decor and ambience - a very Victorian feel. There was nothing we deidn't like.
Staff friendliness Location Rooms too small
The hotel is very clean and the staff are friendly and efficient. It is located in an excellent position, especially if you are visiting London to see the sights. No.
The basement room and the reception the broken shower that was only partly repaired
the vacum cleanin of the carpet was very bad
Great location for museums and shopping. Comfortable but small room.
I like location and the interior design very much. And the staff is great. Bit limited on spaces (room and public place)
The location is perfect being steps from the South Kensington tube station and close to museums, shops, food, etc but not right next to the major tourist stops so you don't feel you are surrounded only by tourists. Plus, free drinks in the mini fridge The rooms were on the small side but what would be expected in London.
Everything was state of the art. Staff were very helpful. Location is great with the underground close by and a bus stop out front. Prime location in an outstanding area of London
Everything...gorgeous facility, interesting decorations, lovely staff, fabulous location...just shy of perfection!Q Rooms are not huge, but still loved loved loved the hotel
Location and layout. Hotel is located right beside tube station and within a lot of great amenities and attractions.
I first stay at the Pelham in 1993. Based on this stay it is as good or better than ever. A civilized haven in the best corner of London.
Due to airline delays, our exhausted family of three arrived at the Pelham after midnight and was met with a warm welcome and beautifully appointed room (with a comfortable extra bed set up as requested for our son). Our only regret is that we couldn't stay longer. The Pelham could not have been lovelier, and the location is a perfect home base for exploring London.
Location of the hotel,unobtrusive room service Couldn't find a shoe-shine set,failed to take cold shower.
everyhing outstanding... I strongly suggest this hotel
Stuff cooperation Food
Very good service, very intent concierges and porters. I didn't like your breakfast serviece. Early moning when I lived your hotel, there was not cold water in the tap, which is unacceptably for five-star hotel.
The decoration is great and the personel very pleasant and helpfull. We had the luck to be upgraded in a junior suite and had the surprise of a very nice cake for my husband's birthday. Location on the park and near to the best areas.
Service and standard/condition of room . Service on arrival was less than disappointing. Room not ready ( arrived post 3.00pm) room very tired - bulbs out headboard stained general housekeeping unsatisfactory, reception staff not 5start trained.
Great location, very helpful staff and superb service Help from teh staff was excellent
Stylish decor. Excellent food; attentive service Service ar beakfast was charming but amateurish
personalized service. Very friendly and courteous staff. The rooms are very dark due to colors, design and lighting. Bathrooms are very poor in safety. The barthtub is very slippery when taking a shower and the shower heads are very have very low perssure and flow. Bathroom tiles color, black, is not the best choice and makes the look of bathrooms very depressing.
Iwas un happy all the stay my room was very bad Very old very expensive
style and service
Very nice hotel, good staff, nice atmosphere May be a bit expensive, but worth it
The attention to detail by all hotel staff, impeccable standard of the interior and most importantly of all the welcome and care towards our pet spaniel dog.
The staff was very friendly and helpfull. We had a room with a view at the park, which was great. When we got back to the room in the evening, housekeeping had been there and had laid back the blackets and lit a candle, which created a very 'at home' atmosfere. The first morning we had a late breakfast and the buffet was not very well stocked. However, they made that up the next day with one of the best breakfasts we ever had!
Beautiful room. Staff was incredible!
We don't have any complaints about the hotel or the staff whatsoever. Everything was arranged extremely well. Location opposite Hyde Park very nice. We will definitely we going back.
Welcoming staff if a bit over attentive! Nothing too much trouble. My friend joined us for drinks in the bar area early evening and was questioned extenisvely as to why she was entering the hotel! Very vigilant from a security point of view but our guest name should have re-assured the concierge staff she was on legitimate business ;this appeared not to be the case.
All of it no
everything, every body was so friendly.
Stellar service, charming decor, perfect location
Classy apartment with full kitchen, dishwasher and clothes washer dryer in the room. Great service and very clean. We had a drawing room/ dinning room perfect for inviting friends. A few blocks away from V&A Museum, Royal Albert Hall and South Kensington tube station. Many great restaurants and classy shopping. It comes with a price.
Our room was on the small side.
Pool Paper thin walls, constant slamming of doors in the hallway!
Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.
This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes. The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.
Very friendly, helpful staff, comfortable room, well positioned for C London.
The location of the hotel - central, being within walking distance of Knightsbridge tube station, yet quiet enough to get an undisturbed nights sleep! Vey clean hotel, providing a very good breakfast.
The very good location of the hotel and helpful staff, also good heating. The toilet in the bathroom didn't work too well and no extractor for the steam in bathroom.
Service was outstanding. They provided extra towels and outlet adapter when asked. Rooms are spacious and clean. Great place to use for our home base for our anniversary getaway to London. Centrally located downtown. Close to the tube. Full English breakfast was included in our reservation but I was informed that not every reservation qualified for the "full" breakfast and instead they received a continental breakfast. Limited menu in hotel restaurant.
The Rembrandt is in a great location not far from the many sights of London. We had a wonderful room with a balcony and a spa bath! It was excelent.
its central position to Kingsbridge and shopping Water in bath and shower not hot enough at any time
The Hotel staff are extremely friendly, welcoming and very very helpful. They always remember me from my previous stay. The disabled facilties are not upto dda standards. The ramp to the reception is unsafe, too steep and not legal!! You must get the electric wheelchair lift repaired and make sure that it can operated by the wheelchair user from the pavement. either that place a bell outside so that the attention of the reception staff can be alerted. I would recommend this hotel to able bodied persons, but not to wheelchair users.
room was quite spacious and location quite central food was not very good byt fair for England
Very clean. Friendly staff, quiet room. Single room was small, and did not have a dresser, only a closet. The bed was kind of hard.
breackfast and it's service is excelleny bell captain arranged taxi, seems to be an unlicenced taxi. they don't have a meter and want to hard sell
breakfast! also peace & quiet and proximity to Tube and other amenities sulphurous smell from bathroom, not from my use of the facilities but even coming into the room after a day out
convenient location intial room I was allocated was tiny, but they were happy to move me when I complained
The Radisson Edwardian Vanderbilt breakfast was very very good indeed. Great choice, perfectly cooked and great service No Cold Water in the rooms.
Bimal was incredibly helpful. The rooms were VERY small. We switched from a postage stamp sized room to one with another 10 square feet. The cleaning staff talked loudly on their cell phones as they went from room to room.
Location Lift works badly
Location ! Street noise
Incredibly small room. Also smely.
Everything was great, from the room, the location and the staff. I have never experience a more friendly or helpful staff. They were definitely there to make sure we were happy and comfortable, and they did a wonderful job! Nothing
location was good and room/staff were good room was a bit small but only what one has to expect with a central london hotel in this style
Staff were friendly and attentive, bar food was excellent quality and value for money, room was high standard Very warm
Easy access to Royal Albert Hall No drawers or shelves in room for putting clothes
Great hotel in a great location. Breakfast too expensive.
Nice decoration. My first pretty hotel in London. Space, good bed, products in bathroom. Breakfast is nice (you can ask for an omelett) and there is a machine to prepare a hot chocolate without extra fee. Noise in the room. Hotels here don't know the double-glasing system. Too Bad. It's a 3* for me.
A good, well located hotel with easy access to the surrounding area. Would stay again, if in the area. Felt it was slightly overpriced.
Exceptionally clean Staff with English as their first language is always a good start in a customer facing role,however the staff were efficient and courteous.
For us it was the perfect location, the comfort of the beds a bonus and the price of the hotel was excellent for Kensington.
Everything very new, felt very clean and fresh, pleasant room, polite and helpful staff. Easy walking distance to tube station and nearby restaurants Shower slightly small, not a problem for myself and daughter but possibly a bit on the tight side for persons of larger build.
Location, Large and confortable bed and good room Noise isolation not that good but ok
Waiter in the restaurant opened it especially for our booking of 3 as the restuarant was booked out that night for a private function. We were in the basement room and the corridor absolutley stunk of rubbish, damp and dirty linen. The paintwork was in an appalling state as well as carpets. The room was freezing and curtains didn't close. You had to wait hours for the one lift. At breakfast we had to ask for everything to be replenished and the waitress kept clearing your plate even before you had taken the last mouthful instead of waiting for everybody to finish at the same time. Tghere was a private function ghoing on with loud music until 12.30 - not good when you have an elderly person with you. As for a newly refurbished hotel - it needs an complete overall.
Location ! Clean and nice facilities. Good breakfast. Room was very small and windows facing the main street ment that there was much noise.
freindly staff good breakfast reasonable price for london room too hot strange noises from plumbing and heating
The convenience of having a family room with accommodation for older children.
Perfect location close to underground Glocester station, good staff, nice clean and comfortable room No
Hotel was easy to find and conveniently situated for the places we were visiting. Staff were friendly and competent. Rooms clean and comfortable. We had an excellent family weekend and hope to return.
The bed was too short.
It is convenient for the location where I was working The room was very tired small and the bed uncomfortable as the matress is so old. The plumbing made a horrible noise when used , very expensive room with no breakfast included
The hotel had a good atmosphere. It was also very convienant for the underground station that we needed. The room was perfect for our one night stay
Great location to the tube
It was very convienient for the royal albert hall where i was singing. the hotel was comfortable and welcoming, the staff were very helpful I don't think there was anything i disliked about my stay at you hotel
the location of hotel is very good. underground metro in front,supermarket and restaurants are nearby.The hotel is very clean and good decorated
Very close to Tube station...easy access to all the main sights. Very clean rooms and public areas. Excellent Concierge!! Super breakfast. Only one (of 2) lift working and not very well....kept breaking down!!! Bar was very limited, no draught lagers/beers etc.
Nicest hotel we've stayed in for a long time, great staff and great location
Location Narrow bath.
The hotel was clean and comfortable and overall a nice environment. Close to the tube station! The concierges were not that knowledgeable or helpful. They were unaware of local shows and used a basic service to get play tickets that I could have probably bought online just as easily. Also when we asked them later for a delivery, they searched and said they had none, we had to come back and ask again...they found it and said 'Oh, we thought you meant a package delivery, not ticket delivery'. Real air conditioning instead of a swamp cooler would have been nice.
central location The room was basically clean, however the mattresses were brown with age and looked disgusting
Staff helpful, good location Rooms are very small
Central placed, good room No
The room was really good but the A/C was not working and it was really hot They did not say that the cooling system in the hotel was not working when we checked in
Very convenient location. Good facilities. I always stay here when I'm in London On this stay the air conditioning was not working. It was very hot in the room because it was summer. The hotel did provide fans but it was not ideal.
The tube stop was close.Concierge was very helpful. We requested a non smoking room and that was not honored.Stayed on the top floor , and found it extremely hot.
Ideal situation Hotel was undergoing alterations
Nice people. THe place is undergoing refurbishment so difficult to comment on the room decor as it was old and not up to standard (hence the low rate). The 1 bed apartment was spacious and just right as I had brought my parents along with me. Hope they keep to the same format when they refurbish the rooms. Door to balcony did not open
Location was very good. Shower has two temperatures, freezing and burning. In the basement Apartment the street can be a bit noisy
Good location, spacious room with good facilities
location,apts ideal for familys very noisy room overlooking cromwell rd,plumbing abysmal
Room was tidy and spacious. Kitchenette would be great to use on longer stays. Soundproofing was non-existent, woke up to floorboards creaking which came from room above followed by sneezing that was easily heard through the wall from next door. TV was outdated.
Exceellent spacious and well appointed apartment in a covenient location No maid / cleaning service on Sundays / Bank Holidays meant that for 2 0f our 3 days there we did not have the sort of service you would expect fro a 3 / 4 * hotel
Location, services and value for money Poor breakfast
the sice of the roome and the location. the bed was very poor.
Staff very friendly and helpful, good location and very good value for money.
friendly staff, clean rooms, ambiente, the bar, breakfast was small but enough!
Cheap wifi and excellent signal strength Water wasn't very hot for morning shower
They serve an excellent cappuccino. Hotel staff is very kind.
The room was very comfortable and of a good size There was no food served in the hotel at all - this was very inconvenient for a sole traveller on business.
The staff is welcoming and the location is convenient, to visit London and do some shopping.
The amazing staff and beautiful room. Everyone was extremely friendly and helpful. Location was also fab. It was all brilliant
Room was clean and modern. Location excellent.Having a balcony was a huge asset, as the complimentary mineral water. Bar and breakfast excellent. Shower wonderful and worked perfectly, as did hairdryer! The stairs and firedoors made accessing the room difficult. We are returning in September and would love to have Room 20 again. Front of house staff varied. Car booked for airport quoted at 45 pounds cost 75 pounds - inexcusable! papers arrived some days, not others. Service should be much sharper.
Close to the center of London where the shops and good restaurants are. The rooms are fine. Not really