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The Hotel was well located and the rooms were modern with all amenities.
Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.
Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
Please write at least 15 words
Nice room, excellent service, quality casino.
Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.
Center location Rooms must be ready much before 2 pm.
Excellent staff. Very helpful concierge. A hopping, "in" place.
very friendly staff,great bar and good food
the whole thing hotel was lovely the rooms staff the decor everything was nice choice of food and drink was great cocktails were amazing we wil def be looking to stay again in near future. was our friends birhday and they went out of there way and made occassion special cant wait to visit again
I loved the kingsize bed
The location and the high standard
The Langham is an old fashioned 5 Star Hotel. In other words it deserves every one of the stars. Maybe it costs a bit more, but nothing is too much trouble and the staff are that great blend of friendliness and efficiency with not a hint of snobbery, which of course is a true sign of class. A great location and a real feel of opulence.
The hotel is very beautiful, confortable and the staff very nice and helpful. The location is perfect for a stay in London, long or short. Very, very clean!
Very luxurious, extremely friendly staff and a probably the best breakfast I've ever had at a hotel. We were there for our wedding night and the hotel very kindly upgraded us to an executive suite. The fact the hotel manager had hand-written a (fairly lengthy) congratulations card, and left us some 'congratulations' sweets and cakes was also a very thoughtful touch. Would highly recommend for a treat or anyone looking for a bit of luxury in London.
Everything. Its the nicest hotel I've ever stayed in.
The hotel is located close to restaurants, shops and is a short walking distance from excellent theatres.The hotel staff and facilities lived up to a five star experience you expect from the Langham reputation.
Of course as always staff courtesy and the overall service is the main reason for us to stay at this hotel, despite the unpleasant experiences we had this "time only" with some of the reception staff upon our arrival which I will mention in the other Box. We are a regular customers and we know the level of services of this hotel however, we were totally shocked by the low service offered by your Supervisor at reception area Mr Sabestaian which was way below expectation.If he continues there he will certainly cause more damages to hotel reputation, Hotel mgt should consider giving him more lessons on customer service. Ms Suzana was of the same Category!. The rest of staff at the reception and other places were absoloutely all stars.
excellent service from all staff, good lively bar, and good rooms. excellent central ocation.
Was a very good stay and the room was perfect. The location is perfect and the lcd tv in the room is amazing Everytime i tried calling the concierge they never picked up
Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!
General location was very good.Cleanliness was good No bar to have a drink with children over 18 had to be 21.Bar staff rude and ignorant.However, Bar manager was very considerate.Very trendy which was nice but thats where it ends i'm afraid. Would not book again.
The lifts. The service. The availability of the garage. The conviviality of the bar areas (both the open & cosy bars). The dedication of your cleaning staff. The laundry service. The proportions. The corridor lighting. And, above all, the location. The lack of Internet access (the business centre was occasionally out of action). The limitations of the room service menu for vegetarians. The limited number of T.V. entertainment channels - without in-house films The lack of a bath. No fresh air. The painting on the ceiling of my room.
Very fashionable feel to the hotel , Bar was enjoyable , sleighbed lovely. Food was good at breakfast. Maybe toilet area. Lacks privacy
The location was great. Room beautiful but things like complimentry water in the rooms, toilet paper too much of a production. Restaurant staff and front door/desk/concierge great. Gym staff unfriendly and unhelpful. Great gym tho. See above.
unique design bed was uncomfortable
The bar, this was very busy and fun place to be
The lobby, spa and bar are brilliantly designed. Most parts of the hotel are chic and the overall atmosphere is very charming. The rooms are impractically designed. No provision made to accomodate suitcases even. Too much insistence on style and little attention to comfort. Great to hang out at all parts of the hotel except your room where everything seems like a mess since there are no practical provisions made. Very little storage so all the stuff just lies around the floor; also not very child friendly.
I like the desing and the location
Stylishly minimalist, great shower, cool bar Dinner trolley not cleared
Wonderful design interiors. The food in the Malaysian restaurant was amazing and the cocktails at The Long Bar were innovative and delicious - if very pricey at £11 a shot Some of the towels in the room were not 100% clean
central and comfortable
The location of the hotel is unique!!! The room was spacious but the bathroom small and old style.
Location Prefer seperate shower
Perfect location, helpful and qualified staff. Rooms smaller than expected.
the hotel was a little bit special and everything was very well done. the location for oxford street, and picadilly was excellent and within walking distance for convent garden. could have done with teaa making facilities in the room having said that we ordered tea for two via room service which was much nicer than a tea bag in a cup! but expensive.
Service They put a service charge on everything.... even in the bar
Breakfast is amazing
I have stayed there on a few occaisions and have always had excellent service and been made to feel like a valued person
Location is exellent. The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".
although i had to move rooms twice because of a tv/internet that didn't work, the staff was very open to helping me get a comfortable room.
The location, the club lounge and the bed The room is very small for an executive room.
The renovation work is fantastic and reminds me of true english culture.
Cleanliness Dvd equipment in room innoperable asked to be rectified staff could not repair.
Not enough choices of restaurents for a 5 star hotel
Love love love this place. It is the best service
staff is generally young or new (which is fine with me) but lacks some experience.
great Christmas decorations...but too many of them. rooms are dated...particularly bathrooms.
Comfort. Location. Hotel of this standard and at the rate we paid per night, very strange that there was a charge for internet??? Did not receive the newspaper a single day, although promised by Reception.
The room was particularly nice, very comfortable and homely.
walkin in the hyde park the receptionst telling me I had no booking. iI gave her my name twice.
Check in & check out is very slow. Many staff seem to be trainees. Check in is poor for a high class hotel.
I liked the staff qualifications, readiness to help. The restaurant is great
kind stuff, valued price, love everything in Marriot not yet
Efficient front desk, well equipped room No facilities for breakfast in hotel apart from room service
We stay at the Marriott Hotel Grosvenor Square frequently, both for leisure and business. We find it's location is unbeatable. The staff are friendly and efficient.
I liked the beautiful room and comfortable beds - pillows to die for! The breakfast in the morning at Maze Grill was the absolutely lovely. The staff were all very friendly and polite.
Friendly personnel at reception quite efficient. Very noisy rooms. I had to request to change room due to refurbisment works but still the noise was unacceptably high.personnel at cafe lounge were not proffesionally trained/unacceptable behaviour
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
near to every where ... and thing when they cleaning took glasses and not bring them back
Expensive car park
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
prestige,superb service and location liked it all
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
lifts a problem
every thing is great nothing
attention to detail- complimentary champagne as we only married a week before
We liked everything about Claridge's except the price though still consider it to be good value for money.
Very nice room. Excelent location in Mayfair. Best for shopping.
it was mentions that fair inclced berkfast and when i arrived they said its not
Everything in this hotel was perfect: excellent service and very friendly personnel. We had a beautiful big room on the 7th floor with view over London.
The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour
Everything was very efficient and seamless
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.
Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.
english atmosphere just in the hearth of Mayfair concierge too busy
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
Amazing level of service, sheer luxury and comfort, quiet and centrally situated, excellent breakfast, nothing is a problem. asked about computer to check in for flight and was provided with a laptop and printer in my room at no cost for the first 2.5 hours.
Perfect hotel. Highly recommend.
bedroom, bathroom,service,facilities lack of enlargement mirror,lack of light
The staff very kind and prepared. The new wing very confortable The only thing I didn't appreciate was that even if the hotel was generally very quiet the room door wasn't enough insulated and you can hear other room doors closing
The service was excellent, the reception staff were excellent and in one particular case - superb! The fine dining was 1st class. The fact that we could only afford to stay one night and I didn't get to enjoy the spa!
freindly and helpful staff
Have stayed here several times always pleased with standards and service.
i like every thank at the hotel .it was comfort location very good ,and clean.
Location of the hotel. The Lobby is to small and there no enough seats available. I arrived early morning at 8:00 while we got the room at 11:00.
the location is good
The spacious room and cleanless ,staff great , We had a drink in the bar quite shocked as there was 2 prostituts in the bar ,one who was obvious as to what she was doing ,it did not bother us but all the same quite shocking .this did not affect our stay the hotel is fantastic .
The room was spacious and very comfortable. We also thought the pool are was great. Be warned that any extras such as room service are not only a premium but they also add 12.5% service charge to quoted rates. I didn't realise this so I'd been tipping as well, so ended up paying nearly 25% gratuity!
it is in the centre of London, very covenint to get any where you like to go Yes the room was not ready on my arrival ,I had to waite for at least 2 hours
The room is spacious considering that it's central London. Beds are very comfortable and the staffs are helpful. The location is excellent. I could Easily access to anywhere. The price is too high.
outstanding service & food, wonderful swimming pool.best shopping location. you must pay quite a bit extra for a view (£100)
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Location Waited a long long time to get an elevator, we tried to use the stairs but it was alarmed at level 1. Why?
Location, and the feeling of being home away from home as we have been staying at Thistle Marble Arch once a year for the past four years.
Convenient to the West End and very helpful staff. Very close to easy transport links.
Please write at least 15 words Most of all I liked the location and the size of the room I did not like the entrance,a lot of walking to the room and too crowded
The location was perfect .... There were dust in the room which were flying Every point of the room, this activated my allergy, air conditioner couldn't clean the room.
Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows. Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
Much more impressive than we expected at the price for such a good location in London.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.