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Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions
Staff was amazing! So helpful! Location was just ok.
I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
Wonderful location. Room was not clean, bathroom had mold on walls, stains on carpet. Too noisy, could clearly hear people on room above walking & using restroom.
The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
Hotel was serene and quite,received an upgrade to junior suite which was extremely spacious and comfortable. No hotel shuttle is available tom transport guests to Victoria station.
They ask me to pay for internet acces, but the problem was solved.
Enjoyed our store and appreciated the beautiful court yard in the hotel as well as the complimentary breakfast. Having stayed at multiple hotels in London, this one was the best value
Location location location staff was well I tune with my needs (where to go what to do) and they were very attentive to making my stay comfortable
Our room had a balcony overlooking the impressive courtyard and was well equipped and prepared. Check in and out was effortless and staff were friendly and well informed.
Very attentive and friendly staff. Great restaurants and Spa inside the hotel. Spacious and well equiped rooms. Great location close to Victoria station (ideal when you fly into Gatwick), in walking disctance from the tube, Westminster, St. James' park and Buckingham palace. First room we were given (#352) had a lot of noise from the subway passing underneath, despite the fact that we had explicitly asked for a quiet room! From the second night on we got a very quiet room.
Location, near tube station and yet accessable to Westminister, Buckingham Palace, London Eye and other tourist sights on foot.Room was comfortable and spacious. Bathroom could do with updating. No complaints
we'll be back- fantaastic position- best London hotel we have stayed in. being asked to pay for internet access
Hotel staff was very friendly , checking in and out was very easy
This hotel offers a welcome change from the big American chain hotels. Although it is part of an Indian chain, it has managed to preserve an old world charm. The Christmas tree in the lobby along with all the comfy couches and the Elle lovely courtyard made it feel very cozy and comfortable. The bathrooms could be a bit bigger but this seems to be a common problem with London hotels in general.
Staff, Quiet Room Complicated Payment procedure, inflexible invoicing, staff was not able to put the correct invoice adress.
The staff and venue was beyond excellent!
The staffs personal attention to our needs during our stay. It made our stay very pleasent.
The design Extremely rude staff
It is very bad,noisy and old hotel it was same 2 star or B&B
Very comfortable , well equipped with excellent friendly and obliging staff.
The service was excellent. We never left the building or returned to our room without a staff member greeting us with a friendly smile and kind words. The room(s) were a great set-up for a family and allowed comfort and space for a reasonable price. The location was convenient for all site-seeing and public transportation.
the friendly professional staff. I was given an upgrade which I appreciated not that I needed a 2 bedroom suite as I was on my own. there was nothing that I didn't like.
Wonderful hotel in so many ways; location,expansive and luxurious accommodations,service. We booked a junior suite,but were graciously upgraded to a one bedroom suite. We had so much room! As for value,other 5 star hotels cost as much or more ,but only offered a small room. Don't hesitate to book this hotel for a unique and outstanding experience. No complaints at all. Excellent in all areas.
5 star facilities, superb service. Spacious apartments. Extremely hospitable staff. Price is commensurate to 5-star status.
so much to like: the rooms themselves were lovely, spacious, immaculate, with incredibly comfortable beds. The grounds are gorgeous. Great location - situated between Buckingham Palace & Westminister Abbey & around the corner from the Underground; thus every other part of London within reach. The workout room (gym) had all one would need for great workout, but even better than all else, the INCREDIBLE staff! So professional, friendly, helpful, knowledgeable- in particular the concierge team!
The staff was excellent, attentive and warm. The rooms were lovely; beds and showers were the best I've experienced. Plunder the pantry was fun.
The professionnalism and kindness of its personnel No cigar lounge
Ambience and luxury there was nothing I disliked
Very friendly and welcoming staff. Everything you wanted was there. Relaxing and comfortable rooms. Great turn down service with candles! The exec lounge was great, like a living room in your home. We had a lovely stay.
a wonderful oasis amidst the bustle of victoria
Nice small Hotel in a very nice location. Very nice rooms, quite and chic
The room was a good size for London and well-appointed with excellent amenities such as Penhaligon's products and daily service of ice, water, fresh lemon slices and olives, bedtime treats, newspapers.
The staff were first class. The breakfast was excellent. The ambiance was great. The only minor comment was that in our room you couldn't fully open the wardrobe door which had the full length mirror on it because it was blocked by the door closer on the room door. Nothing really, but could only give the hotel 99.9% instead of 100%.
Everything, food, attention to detail and comfort, very reasonable price, breakfast and champagne included, one of the best hotels in London and one of the more reasonably priced, which seems odd but thats how it was. No hidden extras and car parking. Just brilliant. Will definately be going back.
Attention to detail. Pleasant, friendly staff. Design of hotel foyer and lounge -like a very upmarket gentleman's club. Wardrobe door with full length mirror inside wouldn't open fully. Disappointing as my daughter and I were attending a dinner in an exclusive venue and wanted to make sure we looked our best.A minor point to some, but could be rectified by placing the mirror inside the adjoining door.
The hotel is in a cracking area just 5 minutes from Victoria. The street is very quiet and the hotel was in a nice location. The hotel was very quiet (apart from the extract fan in the bathroom that sounded like a burst car engine at times)...Room was very comfortable, if a bit on the small side. Room was pretty small with no-where in the bathroom to put toiletries other than a little wire basket thing supplied. Also no real place to put your suitcase that then didn't interfere with any storage space for clothes. Also, surprisingly for a 5* hotel the staff never asked if we wanted any papers in the morning :(
Quiet atmosphere. Water not hot enough.
Great location with easy access to Victoria station, Kings road & Sloan Square. Fair sized rooms which were cleaned daily. Had breakfast 2 out of 4 days. The meal was nice but price a bit expensive. Very helpful staff and pretty quiet given that there are only eleven rooms.
Large comfortable room with good access to all transportation Bathroom very small and hotel air conditioning still was not installed. It may finally be completed by end June
I was a bit sceptical because I thought the price was a bit low for a five star hotel but the room was fantastic and the staff were very friendly. I would highly recommend this hotel for anyone looking for a short break in London. There was a stain on the carpet - This was negligible though as everything else about the room was amazing.
We received a warm and friendly welcome which continued throughout the stay. The twin room we had was actually quite spacious unlike almost every other hotel I have stayed and was a positive improvement on having 2 beds squashed closely together with hardly any room around them.
Very courteous and helpful staff - thank you Fabien. This high quality hotel is very well furnished with high quality fixtures and fittings. I would it to anyone.
The above says it all. Nothing.
Very close to Victoria station and good restaurants. Service staff was very helpful and friendly. Nice bathroom and very modern rooms. Quiet street. AC not too strong, which is typical in Europe.
the service was impecable. nothing was too much trouble. the rooms were also beautiful. i would choose this over a similarly priced large hotel every time.
location, high standards, excellent service beds too small, not very comfortable
The service was exemplary. In every instance the staff went beyond the call of duty to cater to our every need. I would stay there again and recommend it to all of my friends and colleagues. My only difficulty was flushing the toilet with arthritic hands- it took a fair bit of effort.
Superb service geared towards aristocracy.
We absolutely love the Goring which almost feels like home when we arrive; always a lovely welcome and one feels so spoilt! Thankyou too for upgrading us to such a magnificent room - what a beautiful view of the garden and the rooms are so quiet in spite of being so close to Victoria. John and Marcelle Pyne
its friendliness and excellent location
Comfortable, country house style of hotel - quite small. Helpful staff and pleasing decor. Delicious dinner. Rather disappointing breakfasts and porridge made with water!
Great staff. Very friendly and helpful.
Wimbleton, relaxed and some exploring
Michelin Star restaurant was unbelievable! Staff and management were absolutely wonderful! We will be back soon!!!!
Let me make tea in my room without needing room service
No Tea and coffee facilities in the room
The room was charming and the bedding, linens, etc was excellent! The staff was friendly and helpful at all times.(especially loved the gentleman and the entrance who has been w/you for 45 yrs!) Decided to sit w/our friends in the dining rm while they had bkfst (which was included w/their room--they booked thru a travel agent and we had booked online). The hotel charged us 10 pounds for a cup of coffee and we thoght that was a bit outrageous.
The hotel was literally a stones throw from the Apollo Theatre and Victoria station. Was clean and the staff were helpful.
convenient location for transport links and city more effective double glazing is needed to reduce traffic noise
Location. Comfort of bed. Good check in Not having the executive lounge facilities pointed out to me so i wasn't able to make use. Room carpet wasn't clean and bathroom could have been cleaner.
The Receptionist Melena was extremely helpful, as was the Restuarant manger, The Customer services manager however was not so understanding of our postion. The twin Room we stayed was very dissapointing.
Clean, comfortable, well organised.
Hotel very central for walking to see places of interest, Pimlico felt a safe area, with nice shops and restaurants, we would stay here again. Sadly there are some rough sleepers about, they did not bother us in any way. Nothing
this is a fine hotel in a good location. the room i stayed in was massive, the bathroom was terrific....deffinitely recommend it to anyone the food, and health suite(massage etc) were quite expensive and beware the fridge, it is charged automatically once you remove anything from it....
Very close to trains, tubes and some shops. Room clean and big. Would stay again. Staff very friendly and helpful. Booked a twin room but ended up with a king size bed not sure where booking mix-up happened, just watch for that.
Superb hotel for decor, great location for seeing and gettng around london due to its 2 min walk from the tube, would definately stay there again!
Location near Victoria Station. Nice and clean rooms. Modern and functional. Personell of the reception desk are nice and polite, but less effective and lack the entusiasm to follow up on problems.We bought the plaza plus package, but did not get a newspaper before asking twice. Never got comlementary chocolate in the room, only got on set of bath robe for a double room etc. Although staff promissed to correct these errors, it never happend. Finally we gave up and did not bother to ask again.
Good Service. No
Convienence toilet facilities only just acceptable
Old-style luxury hotel with modern comfort Nothing to dislike
Checking in was very smooth. The mattress was very, very soft. So much so if you sat on the end of the bed you could quite easily have rolled off!
Room appearance very poor, furniture needs replaced, bathroom sink cracked and dirty appearance, constant noise from announcements from station!
Excellent location. Room was very dated and basic.
Location is very convenient. Hotel staff is good. The restaurant offer is quite large, good and inexpensive. The rooms (carpet, furniture, bathroom facilities) looked old and worn-out.
Love the location of this hotel Staff are friendly and welcoming Breakfast lovely Rooms are of a high standard
Location is great if you need a train to Gatwick. Also for acces to sights in London. Staff we helpful and it was a nice stay,
helpful and friendly staff
Clean room and good hotel location
The location was very good for many local attractions A little noisy ouitside, but hey what can you expect next to a train station?
Clean room, pleasant attentive staff, extensive breakfast buffet. Crossing the street to get to the taxi stand can be hazardous
close to Victoria Station. Way over priced room, but very close to Victoria Station. Lobby is dark and depressing, room was better than lobby. clean and comfortable. Problems with shower draining. Breakfast buffet was average, fruit was not fresh.
Central location. Hotel looked great and the room was very clean, spacious and had lots of facilities- iron/tea/coffee/sports channels/trouser press/ shower and bath/fridge/air con apart from our fridge not working and we could not get our heating to work it was all great
The location is excellent for speedy access to the main attractions in London. The room was a good size. When we arrived (at about 4pm) there were no quiet double rooms left unless we upgraded, which I thought was poor. The pillows were much too big for me. I tried ringing reception to see if there were alternatives; I held on for ages but the phone was never answered. In the end I phoned room service and they sorted me out. The room was far too warm and the air conditioning did not sufficiently cool it. At reception they told me that the weather had been unusually warm which had taken them by suprise, but in my view they should have been able to sort it out. The breakfast is good but extremenly expensive; I would have liked fresh brown bread.
Excellent location which why we had booked again Very small room considering what we paid, we previously considered the hotel good value but not anymore, we even had breakfasts at Victoria as the prices for that were prohibitive.
Pleasant atmosphere with polite helpful staff, bright and pleasant reception area, room light and cheerful.
Location, cleanliness, breakfast selection, room. wifi not included in rooms.
Near Central London, and close to Chelsea and cadogan Hall (concert) The price - too expensive
Staff went out of their way to provide prompt and courteous service. The location is right across the street form a major train station and access to Circle and District subway lines. Rooms were modern and clean. Breakfast was ... expansive... the classic British breakfast. The restaurant and bar were comfortable. The concierge gave us a great tip to a nice Indian restaurant within easy walking distance. Frosted glass door on the bathroom means that if you turn on the bathroom light in middle of the night you wake up your partner as well.
nothing particullary the electricity plug for shaver was out of order
Free room upgrade. Good Location. Very Nice Hotel. Bar meals a bit pricey. Very squeeky floorboards.
Excellent location, superb room and staff were exceptionally polite and accomodating. In fact the staff really stood out among a lot of hotels I have been at. Breakfast was also great. The Guiness tap was out at the bar.
Staff were friendly
the staff was wonderful and the location was top of the chart
great effiicient and genial staff nothing
A quality hotel with good restaurant and bar, good service and close to convenient transport links (train/underground/taxi) On this occasion our room, although well presented, was very small with an undersized double bed. Supposedly a quiet room, there was noise from the air-conditioning plant outside.
helpfulness and friendliness upon reception door of room needs caulking to reduce noise from hall
Proximity to tube, palace and a good pub..(Bag of Nails - 50yds)Attentiveness of staff. Nothing was too much trouble.
staff very friendly and knowledgeable smallest of room
The staff were excellent No pool/jacuzzi facilitiesbathroom a tad small considering deluxe upgrade taken
Excellent Location in Pimlico. Very quiet. Very safe. Window opened to a very quiet courtyard of apartments so we didn't have to always have the air conditioner on. Breakfast was very expensive.
Great location for being close to Victoria Station and an easy walk to all the main sights such as Westminster Abbey, or the river walk. The room, while small, was very comfortable and cozy. The rooms are a bit small so it was initially difficult to navigate my bag into the room. Also, the front desk staff told me when I checked in late on Sunday that most places were open for dinner until 11pm, but everything was closed after 9:30pm.
We loved the hotel. Our only "but" was the size of our room; it was a superb room in every way but size. I found out later that this is their standard room; we could, however, upgrade to any of an assortment of bigger rooms or suites for a fee. Since there were none available, we didn't get to check these out. Our rate included breakfast which was splendid, with a large variety of both cold and hot items. We highly recommend it. We will definitely return to St. Ermin's on our next trip to London.
Convenient location - 8 mins walk to Westminster Abbey / Big Ben, 12 mins to Trafalgar Square, 15 mins to Buckingham Palace. Overall comfortable facility, very well appointed. Quality and variety of breakfast buffet options was excellent. Staff service was exceptional! Soft mattresses end up with low spots, which is tough for people that require more back support. Bed in my room had such low spots on both sides. Narrow bath tub was a bit slippery to stand in, step out of without a convenient grab handle for balance.
We were treated very well by all of the staff. The concierge, Juan, was extremely helpful and thorough. We tried high tea for the first time and it was terrific. Well worth the price. We would love to stay at St Ermin's again when we return to London. The internet worked for my husband and my daughter, but not for me. I believe it may have been an issue with my phone, though
Beautiful hotel; excellent service; great breakfast; nice gym; 2 min walk to St. James's Park tube station