London hotels near Buckingham Palace

Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.

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the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,

Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.

Meeting my daughter, and enjoying the hotel, but we were only there a few hours to sleep! The person {female} who checked my daughetr in she could not speak much English and was not interested. The gentleman who checked us in was really lovely!

The hotel is nicly located in the hart of london.

Good location,nice breakfast,clean rooms,helpful staff Room location near service elevator was not good,hotel should be more flexible with late checkout requests.

it has a very nice bar and the staff are very friendly yes, the smoking rooms i did not like

I like the place and view. no

Helpful staff and good facilities central location near an excellent selection of restaurants Rooms far too small for the price,I booked a luxury room but it was smaller than any room I have stayed in before in London

(1) Hotel & doorman were kind enough to store our luggages before checking in (coz we landed london, then liverpool and newcastle before heading back to london). And most wonderful was that the doorman was able to remember us when we got back. (2)After we checked in, luggages were beign delivered to room real quick. (1) Water supply in shower is weak, it's a difficulty for female with long hairs to wash their hair. With inter-continental, that's not something I expected (2) the sensor system of their mini-bar is stupid, what if I picked item up, looked them through and decided not to consume them... Need to check bill, not efficient

Location is good but cannot be a reason for staying in this terrible hotel. Worst 5 star hotel I have ever stayed. Non renovated rooms can even not be rated 1 star. They should not be sold. It is a shame for Sheraton and Starwood to have such a bad hotel in the chain. Staff is trying to do its best but management is non existent. Hotel manager must be fired...

the bed was good yes if you want to stay in a 5 star hotel I would not recommend this hotel the room is to pour and everything is to old

It has to be renovated

Great location Looks like a five star hotel from the outside but has the rooms and facilities of a regular Sheraton...

we had dinner at the restaurant one evening, and compared to the price, the dinner was not good, further more the hotel is in our oppinion not a 5 star hotel, maybe four stars, not five.

The spa, sauna, etc. The pampering had to be booked in advanced during weekend period as they didn't have availibility. The standard room looked worse than a good ibis or novatel. Not 5-star material.

The position, just behind the Ritz Hotel, makes all the West End area accessible at walking distance. One issue: the hotel asked 6 authorisations to my credit card, for a total amount in excess of the finally due one. These were not real payments, but eroded plafond available for me. If the plafond were low, I would be left without money available on the credit card. I asked the hotel management about the 6 authorizations and why in excess, receiving confused or no explanations. Whatsmore, this behaviour was not anticipated in any part of their website or documentation. In the end I could not even pay with a different credit card. Fortunately they charged the correct amount. The room was not as comfortable as one could expect from a 5 star "just refurbished" hotel in a "superior room": 1) the room door was very thin, not enough isolating from the noise outside: voices and housekeeping work woke us up more than once. 2) the window glass was not a modern isolating one, but rather a single layer one. As it was a freezing season, the room itself was not properly isolated from the cold outside. 3) the bathroom was fitted with an undersized electric heating appliance. As a result the temperature was every time some degrees less then in the bedroom, pretty nasty in the morning.

Free internet access The room are far too small not even for 1 person with two large suitcases.

good location место хорошее, завтраки дорогие! be careful with your credit cards! Once at nigth the menager was trying to charge our card, diferent amount, without our permition! So at nigth we had to go down and find out whats going on? who is plaing with the card ( we have a sms from the banck) so he told us, that he is chaking if we have enogth money! crazy! Будте внимательны с картой, у нас ресепсионист в ночи пытался снять деньги, причем разные суммы, а так как карта требует кода у него не получилось! но нервы потрепали! заблокировали болше чем надо и пытались снять без нашего разрешения!как так не понятно!