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Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.
very friendly staff,great bar and good food
The Hotel was well located and the rooms were modern with all amenities.
Center location Rooms must be ready much before 2 pm.
Nice room, excellent service, quality casino.
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
Please write at least 15 words
Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.
Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.
Excellent staff. Very helpful concierge. A hopping, "in" place.
Location and service was good Problem with the room it was very small, offered improved room after two days
My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
Everything Being in a smoking floor
location the lifts were awful
Very helpful staff also in a fantastic position for restaurants and shows.
The service and kind staff. 1. We booked a junior suite with "great view over London" and added to our booking request that this view was of the essence. The junior suite did not have such a view and the staff told us that no junior suite has such a view. Other rooms do. We feel mislead because an important part of the reason why we booked an expensive hotel/room was the view. 2. The hotel did not answer any of our 3 e-mails over a period of 2 months. 3. We called the hotel in order to double check our reservation. The reservation was not found and the hotel would call us back. They did not so we had to call them back.
The courtesy of the staff was very good and one was made to feel nothing was a bother. The room was very comfortable. There was a fair amount of outside street noise in the room which took a night to get used to.
Room was very quiet, despite overlooking Leicester Square. Fabulous location - very central Bed was too small - needed to be longer & wider!
For those that wish to make the most of going out in London during the evening, the hotel is the ideal location.Staff were very welcoming, at time a little too much.
Location was excellent Rooms were not up to usual Radisson standards, Rooms were very small, bed was too short for tall people.
The Location There was a queue for breakfast. Also it was difficult to understand the English spoken by the staff.
The hotel is located right in the centre of London,ideal for theatres and shopping and the staff were particularly friendly and helpful, Rather expensive !
excellent staff, very keen to please building work very noisy, breakfast expensive
The way I was welcomed and treated by the staff was superb. The breakfast wasn't particularly tasty (a bit cheap) and coffee was watery.
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!
Staff very good,great location and good value for money.
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
excellent hotel, fantastic location, all staff and services very professional!
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
The staff were very accomodating. The rooms were spacious and well appointed. n/a
A very friendly hotel
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
The location and the high standard
Very luxurious, extremely friendly staff and a probably the best breakfast I've ever had at a hotel. We were there for our wedding night and the hotel very kindly upgraded us to an executive suite. The fact the hotel manager had hand-written a (fairly lengthy) congratulations card, and left us some 'congratulations' sweets and cakes was also a very thoughtful touch. Would highly recommend for a treat or anyone looking for a bit of luxury in London.
The hotel is located close to restaurants, shops and is a short walking distance from excellent theatres.The hotel staff and facilities lived up to a five star experience you expect from the Langham reputation.
I loved the kingsize bed
Everything. Its the nicest hotel I've ever stayed in.
excellent service from all staff, good lively bar, and good rooms. excellent central ocation.
Was a very good stay and the room was perfect. The location is perfect and the lcd tv in the room is amazing Everytime i tried calling the concierge they never picked up
Of course as always staff courtesy and the overall service is the main reason for us to stay at this hotel, despite the unpleasant experiences we had this "time only" with some of the reception staff upon our arrival which I will mention in the other Box. We are a regular customers and we know the level of services of this hotel however, we were totally shocked by the low service offered by your Supervisor at reception area Mr Sabestaian which was way below expectation.If he continues there he will certainly cause more damages to hotel reputation, Hotel mgt should consider giving him more lessons on customer service. Ms Suzana was of the same Category!. The rest of staff at the reception and other places were absoloutely all stars.
The Langham is an old fashioned 5 Star Hotel. In other words it deserves every one of the stars. Maybe it costs a bit more, but nothing is too much trouble and the staff are that great blend of friendliness and efficiency with not a hint of snobbery, which of course is a true sign of class. A great location and a real feel of opulence.
the whole thing hotel was lovely the rooms staff the decor everything was nice choice of food and drink was great cocktails were amazing we wil def be looking to stay again in near future. was our friends birhday and they went out of there way and made occassion special cant wait to visit again
The hotel is very beautiful, confortable and the staff very nice and helpful. The location is perfect for a stay in London, long or short. Very, very clean!
Perfect location, helpful and qualified staff. Rooms smaller than expected.
I have stayed there on a few occaisions and have always had excellent service and been made to feel like a valued person
although i had to move rooms twice because of a tv/internet that didn't work, the staff was very open to helping me get a comfortable room.
Location Prefer seperate shower
Location is exellent. The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".
the hotel was a little bit special and everything was very well done. the location for oxford street, and picadilly was excellent and within walking distance for convent garden. could have done with teaa making facilities in the room having said that we ordered tea for two via room service which was much nicer than a tea bag in a cup! but expensive.
central and comfortable
The location of the hotel is unique!!! The room was spacious but the bathroom small and old style.
Service They put a service charge on everything.... even in the bar
Breakfast is amazing
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Stylishly minimalist, great shower, cool bar Dinner trolley not cleared
I like the desing and the location
The lifts. The service. The availability of the garage. The conviviality of the bar areas (both the open & cosy bars). The dedication of your cleaning staff. The laundry service. The proportions. The corridor lighting. And, above all, the location. The lack of Internet access (the business centre was occasionally out of action). The limitations of the room service menu for vegetarians. The limited number of T.V. entertainment channels - without in-house films The lack of a bath. No fresh air. The painting on the ceiling of my room.
The bar, this was very busy and fun place to be
Wonderful design interiors. The food in the Malaysian restaurant was amazing and the cocktails at The Long Bar were innovative and delicious - if very pricey at £11 a shot Some of the towels in the room were not 100% clean
The location was great. Room beautiful but things like complimentry water in the rooms, toilet paper too much of a production. Restaurant staff and front door/desk/concierge great. Gym staff unfriendly and unhelpful. Great gym tho. See above.
Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!
The lobby, spa and bar are brilliantly designed. Most parts of the hotel are chic and the overall atmosphere is very charming. The rooms are impractically designed. No provision made to accomodate suitcases even. Too much insistence on style and little attention to comfort. Great to hang out at all parts of the hotel except your room where everything seems like a mess since there are no practical provisions made. Very little storage so all the stuff just lies around the floor; also not very child friendly.
General location was very good.Cleanliness was good No bar to have a drink with children over 18 had to be 21.Bar staff rude and ignorant.However, Bar manager was very considerate.Very trendy which was nice but thats where it ends i'm afraid. Would not book again.
Very fashionable feel to the hotel , Bar was enjoyable , sleighbed lovely. Food was good at breakfast. Maybe toilet area. Lacks privacy
unique design bed was uncomfortable
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
very nice room and comfortable need a cofe station in room
great service. high standards. helpful concierges. great location. very English.
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
Service is fantastic
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
Excellent location, great design, very good service.
The location of the hotel was excellent. Walking distance from major attractions, Green Park tube station and bus station. Everything in the hotel room including bed and bad were too large and tall, especially for a short person like me. Would probably be perfect for a person 6 feet tall!
good location место хорошее, завтраки дорогие! be careful with your credit cards! Once at nigth the menager was trying to charge our card, diferent amount, without our permition! So at nigth we had to go down and find out whats going on? who is plaing with the card ( we have a sms from the banck) so he told us, that he is chaking if we have enogth money! crazy! Будте внимательны с картой, у нас ресепсионист в ночи пытался снять деньги, причем разные суммы, а так как карта требует кода у него не получилось! но нервы потрепали! заблокировали болше чем надо и пытались снять без нашего разрешения!как так не понятно!
The staff was very friendly and helpful. We immediately felt at home. The room was very comfortable (especially the bed).
location, breakfast, room (small but okay)
The relaxing but professional atmosphere. The rooms were extremely comfortable and well designed. There wasn't anything we did not like during our stay.
Free internet access The room are far too small not even for 1 person with two large suitcases.
The position, just behind the Ritz Hotel, makes all the West End area accessible at walking distance. One issue: the hotel asked 6 authorisations to my credit card, for a total amount in excess of the finally due one. These were not real payments, but eroded plafond available for me. If the plafond were low, I would be left without money available on the credit card. I asked the hotel management about the 6 authorizations and why in excess, receiving confused or no explanations. Whatsmore, this behaviour was not anticipated in any part of their website or documentation. In the end I could not even pay with a different credit card. Fortunately they charged the correct amount. The room was not as comfortable as one could expect from a 5 star "just refurbished" hotel in a "superior room": 1) the room door was very thin, not enough isolating from the noise outside: voices and housekeeping work woke us up more than once. 2) the window glass was not a modern isolating one, but rather a single layer one. As it was a freezing season, the room itself was not properly isolated from the cold outside. 3) the bathroom was fitted with an undersized electric heating appliance. As a result the temperature was every time some degrees less then in the bedroom, pretty nasty in the morning.
nice hotel the staff are excelent the room is small but very nice but
Service was excellent, concierge and reception very helpful, great breakfast. Rooms a little small but beds enormous and sooooo comfy! Be back soon! Lack of kettle in room was the only small negative.
Clean,tidy,pleasant staff Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours
Location is just perfect, clean room The room is far too small for its price. Breakfast is poor.
This little jewel of a hotel is Soho chic. I can't say enough good things about it! It is perfectly located, priced under similar hotels, small enough to be personal but large enough to have a really exceptional restaurant and rooftop bar that appeared to have a London insider following. I say it is the best kept secret in London & would recommend it to anyone! Absolutely nothing!
Great location. Good service. Brilliant rooftop bar.
I liked the rooftop bar. The friendliness of staff. and the champagne cocktails.
Service is unreal, and location fantastic. The beds were very uncomfortable
quiet & comfortable, good location Room at ground level
great service and excellent location. Allessandro is incredible! Room service was very poor, no phone was answered when the order was incorrect and I needed to go down to speak to reception.
The efficient and personal service surpassed only by the care given to the room and a wonderful cocktail lounge. N/A
Excelent location, good service I was incomodated early in the morning by the noise coming from outside (I stayed on the 2nd floor)
I loved the staff and the location. It is cozy and stylish.
The location and the cosy atmosphere the room was really small and the painting of the walls a little shaby
Private. Classy. Charge too much for use of their telephone in this day when they should not
The hotel was very nice and warm. The rooms, although small, were very clean and comfortable.
Everything, service, beautiful and great location.
The staff were extremely helpful and friendly.