Would you like to save as your currency permanently or for this visit only?
Interior design, modern, location My double room was a bit tight
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
Excellent, friendly ervice Nothing major
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
Club room ,Location and the staff was wonderfull,, Nothing really ..
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
Cleanliness Dvd equipment in room innoperable asked to be rectified staff could not repair.
Check in & check out is very slow. Many staff seem to be trainees. Check in is poor for a high class hotel.
great Christmas decorations...but too many of them. rooms are dated...particularly bathrooms.
Comfort. Location. Hotel of this standard and at the rate we paid per night, very strange that there was a charge for internet??? Did not receive the newspaper a single day, although promised by Reception.
Not enough choices of restaurents for a 5 star hotel
Great location!!!! With excellent staff, very friendly and knowledgeable about the area. We had a lovely aperitif in the terrace overlooking the park ( I guess the only one on Park Lane) followed by a fabulous dinner in bord’ eaux restaurant, the meal served was really outstanding. My husband and I were delighted and overwhelmed with the hotel staff. We recommend to everyone
The room was particularly nice, very comfortable and homely.
The renovation work is fantastic and reminds me of true english culture.
staff is generally young or new (which is fine with me) but lacks some experience.
walkin in the hyde park the receptionst telling me I had no booking. iI gave her my name twice.
The location, the club lounge and the bed The room is very small for an executive room.
This is a stylish new property with a contemporary feel. The staff was excellent, from housekeeping, to front desk, to concierge. It is a huge advantage to have a full kitchen, especially with an extended London stay. The bed was extremely comfortable,and although the lighting scheme and room controls take a bit of time to get used to, I especially liked the various 'moods' one could achieve in each of the rooms through the lighting choices. When we had guests one evening, the staff cheerfully provided additional chairs for our dining table. Although we had a studio apartment, it was one of the larger ones, and quite spacious. We were glad we discovered this property as it was perfect for our one week stay in London.
The reception area was very nice and the fascade of the hotel was lovely. My room was very small single near the lift - was clean but did not have an opportunity to avail of any other services. I had to ring looking for directions late in evening and person involved could not really help me even though I was on a street very close to the hotel
it was perfect in disign. just when you walk in room was some noise.
relaxed atmosphere, friendly staff. Great central position.
The open fire when we arrived in the lobby, the relaxed atmosphere, the decor which was traditional, but comfortable.
exelant location,hotel staff are friendly and the room is very clean
the hotel was centrally located. Comfortable and small enough to feel cosy. Rooms were quiet with fairly good facilities. Staff were pleasant bur not friendly. Room decor was tired, curtains hanging badly,bathroom fittings, wallpaper and bedspreads dated. Bar prices were extortionate. I paid £9.95 for 24 hours wifi connection but the signal was so weak all over the hotel,I couldn't use it. When I complained, the reception staff asked me what I wanted them to do about it, rather than just automatically refunding me as a gesture of goodwill.
Near oxford street No health club
Excellent room and very nice breakfast Very expensive drinks
Excellent room and location None
location room size and style
It takes a while to accept the ambiance of the hotel, but after you reach that point the hotel is great. nope great hotel great people.
all facilities+Size of rooms delay of room services breakfast should be included
The staff and service was excellent, and Rhodes W1 was fantastic.
no free break fast , no free internet
room was very nice , my flight was cancelled on sunday and the man at the con desk went out of his way to help me and i got another flight , sorry i didnt get his name so you could thank him for me . will be back alan went over to the 02 for tennis ,travelled alone as my wife had died last year and i tought the break would do me good and it did
lack of paytv. room was very noisey. access to the room was via a ridiculous underground tunnel! no access to the gym as the key wasnt working ......the list of small issues is ridiculous for a hotel of this reputation.
The receptionists were so helpful i didn't like the size of the rooms, the singe deluxe and the double too there were too small.
perfect location but that's all
Rooms were too hot. Breakfast too expensive
d location was d best ting i can say, u get wat u pay for n all dat, wud stay again as didnt spend anytime in the room jst somewhere to sleep everything is in need of either a repaint or refit, brown bathroom suite, no kettle of a cuppa in d room,kill urself when getting out of shower, place is jst falling apart, n as for breakfast its based on eggs either fired poached scrambled etc, n dats nt included, wat is is toast n tea , but as already said wud book again had such a laugh out of d place
The tea and coffee facilities were good. The location was excellent for shopping in the city. The room door didn't lock properly and was hanging off the wall.In addition the hotel was having a refit of carpets so we had to use the lift at all times as the stairs were out of use.
the reason I stayed at the Rose Court was it's proximity to Oxford Street which was very convenient. I expected it to be a bit shabby, which it was but it was also clean, particularly the linen & towels
Shower didn't work during my stay. A door that hardly locked and thin walls, coupled with the sound of staff apparently doing work well past midnight, led to a largely sleepless night.
Location Desperatly in need of refurbishment last room decor probably in the region of 15yrs+ ago.
the location was excellent
Reception staff excellent. Window in my room was jammed open and when I asked for this to be attended to, this was immediately dealt with. I would prefer the option of a better quality cooked breakfast and would expect to pay more than £4 for it
We liked very much the ambient, the staff very nice, kind and helpul. The zone very good, but especially the people overthere. I liked the place and I will return even it is a small hotel
Location If you think that you stayed at the worst hotel, you have not been in Rose Court Hotel yet
The location, comfortable beds, nice ensuite shower. Room 22 was good, a friend was on the third floor and there it was quite hot. The breakfast, but I didn´t mind just went out and bought my own.
the hotel is near to the centre of London The staff
near the tube
Friendly staff, breakfast basket is a really good alternative for a buffet breakfast. Noise from the hall, including front door buzzer, was clearly heard to the room. However, virtually no sounds from other rooms could be heard.
Only neer from Oxford street Very small rooms - Receiving the guest very bad
Location is excellence !! The bathroom is too small.
Location is excellent for shopping. Cleanliness of room, comfortable bed. Small rooms but cosy. Clean towels every day. Internet not free as advertised, only a few unsecured sites. But still cheaper than many I have stayed in. Internet not working most of the time. My room had problems with little hot water and water pressure. I was given another room for the remaining of my stay. Excellent water there.
too much noise from others rooms.....
Clean, comfortable, staff were excellent and I will stay here in future
The hotel was very well located, near the Marble Arch tube station. The Sumner front desk staff were very helpful in answering my questions prior to booking, as well as in hiring a private car to the airport and printing boarding passes. Tasty breakfast! Clean modern bathroom with the best shower we experienced in our European travels.
ambience made coming back to the hotel a pleasure,lovely room upgraded for free,great staff, wonderful flowers, much more intimate town house rather than impersonal hotel. my daughter and I loved it. groundfloor room at the front a bit noisy at night even tho good soundproofing. I would ask for a room at the rear next time
Location, spacious room, helpful staff, reasonable price
Location. Clean & well maintained. Good size room. Friendly staff. Not keen on shower over bath and hate shower curtains. No tea/coffee making facilities in room.
rooms are too smalls
The hotel was beautiful, the room was immaculate but most of all, the staff were just the best. They did more than was expected of them and they genuinely seemed interested in your day. It was a pleasure staying there.
We liked the location being just a few minutes walk from Marble Arch and Oxford Street. Staff very friendly and helpful. Our room was good, clean. Good breakfast include fruit and fried English. Far too warm in breakfast room.
Very modern and clean feeling. The best conversion from an old London town house to a hotel that I have come across. And the room size is very generous compared to many other London hotels. Very helpful reception staff. Thanks
All great: location, staff, breakfast. Would have liked Tea/Coffee making facilities in room but that's the only quibble.
place is very good , hotel is very bad.
Staff, closeness to main shopping area No kettle in the room, room very small for double bed,no variety for breakfast, could not get breakfast on day of departure as breakfast was only served from 08.30 onwards at the weekend.
Its location. Easy access to oxford street and the tube. We did not like the hotel, the view was creepy, the room very small, the bathroom's ceiling was mouldy, the breakfast room in the basement was creepy too and the staff not competent: they gave us food we did not ordered and was complaining about it.
Good value, comfortable bed. Quiet. Convenient Little choice of nearby restaurants
good location room is too small. no daily clean up for linen.
Convenient location near Marble Arch for west end shops. There was a bed to sleep in. This is clearly a budget hotel. To leave a bag at the hotel reception for a while after the check out time will add a charge of £5 per bag even for a few minutes after the 11 a.m. deadline. The breakfast was limited to either being served a bowl of cereals or toast and egg. The staff did not seem very happy. The second floor room floor was cramped and the floor was on a slope! No tea-making facility in rooms.
The location is great. From connought street is really easy to arrive to hyde park, oxford street or marble arch station (3 mins or less walking). Room are really small (double room is totally filled by the bed, there's no place between bed and the door or the window). Also the bathroom was too small. Furniture is really old and the room wasn't tidy at all. There were cracks on the wall, the sprung bed base was carved in so that bed wasn't comfortable at all.
Breakfast, you can order an omelet Cheaper than other hotels Firm bed Crisp linen Close to Paddington Station Flimsy door with a lock from the 50s Tiny room Designer sink and faucet... looks pretty but VERY hard to wash hands Rooms are not soundproof even a little bit
Very convenient for the tube station and even for walking into the centre Very Basic and plenty of stairs to climb
Its loaction to my buisness needs Standards , decor , staff, service , being charged for double room and been given a single room
Cheap hotel offering no frills value. slightly dirty and in need of refurbishment
Extraordinary location 4 blocks away from marble arch. More than 5 stars hotel. Excellent bedroom, bathroom and breakfast. Only one thing. The hotel was not full, it was a weekend: why not give us a room with a view?
I have to check out by 6 AM to catch my flight at 9 AM, but the front desk staff start start working at 7 AM. Which i can NOT leave till done check out, and this mean i might be late to my flight. specially Heathraw Airport and the security check.
the space in the suite cleaness of amenities,bathrom very taty doesnot deserve any star
The room has all the necessary facilities that you look for in the hotel
The rooms smelt of cigerette smoke and my collegue was given a smoking rooms when we had requested non-smoking, we did not in fact stay as it was not what we were expecting and had to go to another hotel at considerable expense
the location is good
Have stayed here several times always pleased with standards and service.
freindly and helpful staff
The spacious room and cleanless ,staff great , We had a drink in the bar quite shocked as there was 2 prostituts in the bar ,one who was obvious as to what she was doing ,it did not bother us but all the same quite shocking .this did not affect our stay the hotel is fantastic .
it is in the centre of London, very covenint to get any where you like to go Yes the room was not ready on my arrival ,I had to waite for at least 2 hours
The room was spacious and very comfortable. We also thought the pool are was great. Be warned that any extras such as room service are not only a premium but they also add 12.5% service charge to quoted rates. I didn't realise this so I'd been tipping as well, so ended up paying nearly 25% gratuity!
outstanding service & food, wonderful swimming pool.best shopping location. you must pay quite a bit extra for a view (£100)
The room is spacious considering that it's central London. Beds are very comfortable and the staffs are helpful. The location is excellent. I could Easily access to anywhere. The price is too high.
i like every thank at the hotel .it was comfort location very good ,and clean.
Location of the hotel. The Lobby is to small and there no enough seats available. I arrived early morning at 8:00 while we got the room at 11:00.