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Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
Excellent, friendly ervice Nothing major
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
Club room ,Location and the staff was wonderfull,, Nothing really ..
Interior design, modern, location My double room was a bit tight
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
every thing is great nothing
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
near to every where ... and thing when they cleaning took glasses and not bring them back
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
prestige,superb service and location liked it all
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
Expensive car park
lifts a problem
Comfort. Location. Hotel of this standard and at the rate we paid per night, very strange that there was a charge for internet??? Did not receive the newspaper a single day, although promised by Reception.
Not enough choices of restaurents for a 5 star hotel
staff is generally young or new (which is fine with me) but lacks some experience.
Check in & check out is very slow. Many staff seem to be trainees. Check in is poor for a high class hotel.
Love love love this place. It is the best service
Cleanliness Dvd equipment in room innoperable asked to be rectified staff could not repair.
great Christmas decorations...but too many of them. rooms are dated...particularly bathrooms.
The location, the club lounge and the bed The room is very small for an executive room.
The renovation work is fantastic and reminds me of true english culture.
The room was particularly nice, very comfortable and homely.
walkin in the hyde park the receptionst telling me I had no booking. iI gave her my name twice.
Very nice room. Excelent location in Mayfair. Best for shopping.
We liked everything about Claridge's except the price though still consider it to be good value for money.
attention to detail- complimentary champagne as we only married a week before
The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour
I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.
Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.
it was mentions that fair inclced berkfast and when i arrived they said its not
Everything in this hotel was perfect: excellent service and very friendly personnel. We had a beautiful big room on the 7th floor with view over London.
Everything was very efficient and seamless
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
Have stayed here several times always pleased with standards and service.
The spacious room and cleanless ,staff great , We had a drink in the bar quite shocked as there was 2 prostituts in the bar ,one who was obvious as to what she was doing ,it did not bother us but all the same quite shocking .this did not affect our stay the hotel is fantastic .
freindly and helpful staff
the location is good
outstanding service & food, wonderful swimming pool.best shopping location. you must pay quite a bit extra for a view (£100)
Location of the hotel. The Lobby is to small and there no enough seats available. I arrived early morning at 8:00 while we got the room at 11:00.
The room is spacious considering that it's central London. Beds are very comfortable and the staffs are helpful. The location is excellent. I could Easily access to anywhere. The price is too high.
The room was spacious and very comfortable. We also thought the pool are was great. Be warned that any extras such as room service are not only a premium but they also add 12.5% service charge to quoted rates. I didn't realise this so I'd been tipping as well, so ended up paying nearly 25% gratuity!
it is in the centre of London, very covenint to get any where you like to go Yes the room was not ready on my arrival ,I had to waite for at least 2 hours
i like every thank at the hotel .it was comfort location very good ,and clean.
The service was excellent, the reception staff were excellent and in one particular case - superb! The fine dining was 1st class. The fact that we could only afford to stay one night and I didn't get to enjoy the spa!
The staff very kind and prepared. The new wing very confortable The only thing I didn't appreciate was that even if the hotel was generally very quiet the room door wasn't enough insulated and you can hear other room doors closing
bedroom, bathroom,service,facilities lack of enlargement mirror,lack of light
Amazing level of service, sheer luxury and comfort, quiet and centrally situated, excellent breakfast, nothing is a problem. asked about computer to check in for flight and was provided with a laptop and printer in my room at no cost for the first 2.5 hours.
Perfect hotel. Highly recommend.
Location Waited a long long time to get an elevator, we tried to use the stairs but it was alarmed at level 1. Why?
Please write at least 15 words Most of all I liked the location and the size of the room I did not like the entrance,a lot of walking to the room and too crowded
Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows. Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Location, and the feeling of being home away from home as we have been staying at Thistle Marble Arch once a year for the past four years.
The location was perfect .... There were dust in the room which were flying Every point of the room, this activated my allergy, air conditioner couldn't clean the room.
Convenient to the West End and very helpful staff. Very close to easy transport links.
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
Much more impressive than we expected at the price for such a good location in London.
its veru close to oxford street 5 mintues away walking..the stuff are very helpfull and friendly ...i like small hotels
Good clean rooms, well furnished. Staff very helpful, especially the Porters who kept running into the rain to hail taxis! Small point, whilst there was a mini bar, there were no tea/coffee making facilities in the room. This would have been nice, but did not spoil our stay.
Location There's nothing to complain about but it actually would be very nice to have a coffee/tea facility in the room
The lobby, bar and restaurant staff were very attentive and personable room small
Modern, Contemporary surroundings. Pleasant atmosphere, staff were helpful and friendly but not too intrusive Just did not have enough time to enjoy the hotel and its facilities. Will book again for a longer stay
Thank you for the super friendly staff. You really made my stay enjoyable. The location is fantastic as the Bond Street tube station and Oxford street are a stone cast away from the hotel. Great place!
Location of the hotel was of great importance and the cleanliness as well. Concierge had good knowledge and were very helpful. Internet was over priced when you need to be connected in the room and on the contrary you can find it free of charge in the Lobby.Breakfast was over priced for what was offered in the so called buffet and same for the english brekfast plate. Improvement to extend more choice is to be considered.
Staff were very polite and helpful,made to feel very welcome as soon as we arrived,Room was kept very clean just thought the Drinks was a bit expensive
The hotel staff was wonderful. Everyone was friendly and helpful- from the concierge to the housekeeping staff. The proximity of the hotel to Oxford Street made it very convenient tor us to go around. One of the rooms was a bit cramped (we booked 3 rooms) and one didn't have a ref. However, the proximity of the hotel to Oxford Street made up for all these inconveniences.
I love the location the design and decor and the staff are very willing and very friendly. The rooms have every comfort and are spotlessly clean nothing
Comfortable and well located hotel Very expensive, and the rate noted on Booking.com did not include vat, which is generally unusual (but not for London, so beware).
near to the arabic shop very high rate
The location was very good. Staff were also very helpful and friendly. The room was of an excellent standard. It was extremely disappointing to come back from out night out to find the bar closed (1:00 am). This is supposed to be a quality hotel - we have stayed at far lesser hotels where these facilities are available!
Everything (room, restaurant, bar, etc) was very clean. Staff was friendly and efficient Breakfast was excellent. with plenty of items to choose from Local market and restaurant scene was dominated by middle eastern cuisine which does not agree with my palate.
We arrived earlier and didnt have any problem check in; the staff was lovely and very attentive.The bedroom was supper confortable and very clean( and I'm very fussy).When we asked what time the bar & restaurant close; the answer was "till the last customer"; just what you like to hear when spending a weekend in london.The instructions to get there are terrible, dont take the tube because the hotel its not located on the main street. Get a taxi; much easier.Very easy to walk to Oxford street and tube stations.The concierge service was great sorting out tickets for the Lion King saturday night show.We have our 10 y old boy with us and he loved all ; taxi at the hotel door at any time.The food was also great( I'm a chef).Will be back for sure
location high price
The location is good for leisure. The service isnt very good and the rooms are a bit too dark. And the passage to the rooms smells and looks like a hospital.
The location of the hotel is great. It is close to two underground stations (Marble Arch and Edgware Road). However, i think that the rate of the hotel is quite expensive.
Confortable room and use of pool Didn't like the fact that even if you touched the fridge slightly you were charged for apparently drinking and eating the contents - had nothing to pay on credit card but still had to join a long queue whilst checking out as the bill put under my door was for £45 for drinks Id apparently had, so had to go to reception to get the bill sorted! It's a stupid process - you should only charge if drinks/food is consumed not if you open a door to a fridge- Ive never come across this before. When we were lining up at reception we were approached by a customer services representative of the hotel who asked whether we had any complaints. When I said yes, he immediately said to us would your complaint be about the fridge!!!!