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Please write at least 15 words Most of all I liked the location and the size of the room I did not like the entrance,a lot of walking to the room and too crowded
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Location, and the feeling of being home away from home as we have been staying at Thistle Marble Arch once a year for the past four years.
Location Waited a long long time to get an elevator, we tried to use the stairs but it was alarmed at level 1. Why?
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
The queue when checking in was the biggest ever experienced at a hotel! Also the price charged for phonecalls is very expensive!
Convenient to the West End and very helpful staff. Very close to easy transport links.
Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows. Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
Much more impressive than we expected at the price for such a good location in London.
Location for theatre,shops and what we required was spot on. The bar and lounge area were very acceptable with the breakfast at that staff excellent Service for light refreshments, post theatre/late evening . Hassle when booking in for breakfasst
The location is superb and reception staff was friendly and helpful.
I liked it very much and the brekfast was very good no I dont think so
The operating fireplace gives a warm aspect to the lobby. The fact that they charged us £3 each for three calls to an 0800 number, total £9.00. This conflicts totally with the free WIFI offer and while £1 might be acceptable for a connection £3 is exorbitant. It's only a small thing but it is very annoying.
location to oxford street and central london rooms way too small
Location for shopping in Oxford St. Overpriced mini bar
Very central, have all the facilities. Seemed very quiet, no atmosphere in the hotel.
Location was perfect Inconsistency and knowledge of staff were problems.I Have a serious complaint about the hotel.I Never received a receipt. As such I never was able to receive a deailed bill.it is all very well for booking.com to contact the hotel..HOW ??? what address???
Excellent location - close to Oxford Street and Marble Arch. Rooms and ensuite are a generous size. Very comfortable lounge and dining areas.
Ease and efficiency
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
Interior design, modern, location My double room was a bit tight
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
Club room ,Location and the staff was wonderfull,, Nothing really ..
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
Excellent, friendly ervice Nothing major
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
staff is generally young or new (which is fine with me) but lacks some experience.
great Christmas decorations...but too many of them. rooms are dated...particularly bathrooms.
The renovation work is fantastic and reminds me of true english culture.
walkin in the hyde park the receptionst telling me I had no booking. iI gave her my name twice.
Great location!!!! With excellent staff, very friendly and knowledgeable about the area. We had a lovely aperitif in the terrace overlooking the park ( I guess the only one on Park Lane) followed by a fabulous dinner in bord’ eaux restaurant, the meal served was really outstanding. My husband and I were delighted and overwhelmed with the hotel staff. We recommend to everyone
Comfort. Location. Hotel of this standard and at the rate we paid per night, very strange that there was a charge for internet??? Did not receive the newspaper a single day, although promised by Reception.
The location, the club lounge and the bed The room is very small for an executive room.
Not enough choices of restaurents for a 5 star hotel
Check in & check out is very slow. Many staff seem to be trainees. Check in is poor for a high class hotel.
The room was particularly nice, very comfortable and homely.
Cleanliness Dvd equipment in room innoperable asked to be rectified staff could not repair.
Excellent location, great room.
Very Confortable No plug for the basin in the bathroom. One was provided for the second night but did not fit the sink. Like many hotels, it is the lack of attention to small details such as this that can spoil the whole impression of the hotel chain.
An excellent central location. Most staff very helpful, especially concierge. One room wasn't ready well after 2pm. They did find another room for us though.
I have been to couple of hotels in London and this turned out to be the best out of them, but I have been to hotels at other parts of the world where for the same money I have got much much more luxuries than what they have in this hotel. This seems to be very common in the hotels in London that the staff are not welcoming or behave quite strange and this hotel was no different than the other ones.
Proximity to key places i needed to get to. i could walk everywhere. The only minor issue was that the room door like most hotel rooms face onto a long corridor. The room doors were pretty fierce and noisy when they shut so people coming and going often early in the morning or late at night was a distraction. Also on the Monday the floor we were on was having building works done so that was reeally noisy.
Good central location to buses, dining, tourist attractions.
Loved the hotel. Great location. On previous visits we found the hotel uncomfortably warm but this time it was very welcome!
The room was spacious and quiet. The location is excellent. Some of the furniture was a little poor and the TV was old with below average reception.
very elegant decoration,helpfull staff,very central location no
room size was good..............the staff were helpful and the serivce in general is near outstanding the hotel does not allow any late check out without charges................this somehow disturbed my stay and i had to pay extra because of my late check out due to flight timing.
Friendly personnel at reception quite efficient. Very noisy rooms. I had to request to change room due to refurbisment works but still the noise was unacceptably high.personnel at cafe lounge were not proffesionally trained/unacceptable behaviour
I liked the staff qualifications, readiness to help. The restaurant is great
I liked the beautiful room and comfortable beds - pillows to die for! The breakfast in the morning at Maze Grill was the absolutely lovely. The staff were all very friendly and polite.
kind stuff, valued price, love everything in Marriot not yet
Efficient front desk, well equipped room No facilities for breakfast in hotel apart from room service
We stay at the Marriott Hotel Grosvenor Square frequently, both for leisure and business. We find it's location is unbeatable. The staff are friendly and efficient.
This is a stylish new property with a contemporary feel. The staff was excellent, from housekeeping, to front desk, to concierge. It is a huge advantage to have a full kitchen, especially with an extended London stay. The bed was extremely comfortable,and although the lighting scheme and room controls take a bit of time to get used to, I especially liked the various 'moods' one could achieve in each of the rooms through the lighting choices. When we had guests one evening, the staff cheerfully provided additional chairs for our dining table. Although we had a studio apartment, it was one of the larger ones, and quite spacious. We were glad we discovered this property as it was perfect for our one week stay in London.
the hotel was centrally located. Comfortable and small enough to feel cosy. Rooms were quiet with fairly good facilities. Staff were pleasant bur not friendly. Room decor was tired, curtains hanging badly,bathroom fittings, wallpaper and bedspreads dated. Bar prices were extortionate. I paid £9.95 for 24 hours wifi connection but the signal was so weak all over the hotel,I couldn't use it. When I complained, the reception staff asked me what I wanted them to do about it, rather than just automatically refunding me as a gesture of goodwill.
exelant location,hotel staff are friendly and the room is very clean
The reception area was very nice and the fascade of the hotel was lovely. My room was very small single near the lift - was clean but did not have an opportunity to avail of any other services. I had to ring looking for directions late in evening and person involved could not really help me even though I was on a street very close to the hotel
relaxed atmosphere, friendly staff. Great central position.
it was perfect in disign. just when you walk in room was some noise.
Excellent room and location None
The open fire when we arrived in the lobby, the relaxed atmosphere, the decor which was traditional, but comfortable.
Excellent room and very nice breakfast Very expensive drinks
Near oxford street No health club
Very modern rooms deisgned to a high spec and an outstanding location close to oxford st and ideal for a city break/shiopping trip. I booked a deluxe double room only to be told upon arrival that there were no available. I was offered two singles in return which I am extremely unhappy about and made thr trip a disaster as it was a present for my partner. We had to sleep in seperate small rooms. The feedback from the hotel was 'if you are not happy we can canel the reservation'..........which is a disgrace as I couldnt cancel on the time of arrival as we had a full day planned. They also wouldnt transfer us to one of their other hotels in the area. Overall, very unhappy and would like a full refund. Aweful service from the Hotel Manager who was very unprofessional.
The staff at reception was very helpful I could hear things in the wall and or outside. Also not sure if I got bitten by bed bugs
Location.Size of room.Felt safe on my own.,and well furnished bathrom lovely no lift,as a sick friend came to visit and stairs hard
the high floor room was much more better, the rooms are ok. Nothing much!!!The service is horrible, though the apartments are nice. First night we were staying in the room on the first floor and it was the worst night ive ever had(there were always some dialogs at the reception and it felt like someone was actually sitting in my room and chating).The service is bad, the hotel doesn't even have a restrooms outside the suites.
Location is only thing that is really good. The hotel rooms are so small and rooms at the ground floor so bad, you have feeling like all guests and receptionist are in the room with you. I couldn't sleep almost all night cause of the noise that was due to the guest coming in and out of the hotel and talking to the receptionist.
location high price
Everything (room, restaurant, bar, etc) was very clean. Staff was friendly and efficient Breakfast was excellent. with plenty of items to choose from Local market and restaurant scene was dominated by middle eastern cuisine which does not agree with my palate.
The location was very good. Staff were also very helpful and friendly. The room was of an excellent standard. It was extremely disappointing to come back from out night out to find the bar closed (1:00 am). This is supposed to be a quality hotel - we have stayed at far lesser hotels where these facilities are available!
near to the arabic shop very high rate
The location is good for leisure. The service isnt very good and the rooms are a bit too dark. And the passage to the rooms smells and looks like a hospital.
Comfortable and well located hotel Very expensive, and the rate noted on Booking.com did not include vat, which is generally unusual (but not for London, so beware).
Confortable room and use of pool Didn't like the fact that even if you touched the fridge slightly you were charged for apparently drinking and eating the contents - had nothing to pay on credit card but still had to join a long queue whilst checking out as the bill put under my door was for £45 for drinks Id apparently had, so had to go to reception to get the bill sorted! It's a stupid process - you should only charge if drinks/food is consumed not if you open a door to a fridge- Ive never come across this before. When we were lining up at reception we were approached by a customer services representative of the hotel who asked whether we had any complaints. When I said yes, he immediately said to us would your complaint be about the fridge!!!!
We arrived earlier and didnt have any problem check in; the staff was lovely and very attentive.The bedroom was supper confortable and very clean( and I'm very fussy).When we asked what time the bar & restaurant close; the answer was "till the last customer"; just what you like to hear when spending a weekend in london.The instructions to get there are terrible, dont take the tube because the hotel its not located on the main street. Get a taxi; much easier.Very easy to walk to Oxford street and tube stations.The concierge service was great sorting out tickets for the Lion King saturday night show.We have our 10 y old boy with us and he loved all ; taxi at the hotel door at any time.The food was also great( I'm a chef).Will be back for sure
The location of the hotel is great. It is close to two underground stations (Marble Arch and Edgware Road). However, i think that the rate of the hotel is quite expensive.
Staff, especially the porters, who always treat guests personally and politely. Also the location is perfect, and the facilities charming. My room was over the entrance and thius was a bit noisy at times. There was also noise from an adjacent room. I realise this does happen. It is not a complaint.
Staff, good clean bathroom,.hotel has good location for W End shops etc and not too difficult to park on the street in the area. Uncomfortably hot room, no tea / coffee making facilities in room, decor a bit dated but comfortable, room quite small but thats the norm. I guess we got one of the less desirable rooms having paid a last minute rate...
Traditionally polite and helpful staff working in traditional surroundings. Excellent breakfast. (No other meals taken) Bathroom rather cramped. Bath too narrow at base making showering difficult.
Decor & atmosphere. Comfort. Breakfast. Temperature control (lack of)
breakfast was good and the bar staff too this is not a complaint bcause I can live wiithout it,but,the television is a monster and doesn't work. what we need is something to watch.
Excellent service and Staff polite and helpful at all times.Rooms very comfortable. Infact nothing could be faulted in this hotel
Its location. Not enough pillows.
Personal quaintness in the heart of London which is much preferred above chain hotels. Well kept and cleaned rooms, very tastfully decorated. Room services menus were not in the room, whilst there was extensive wine lists which did not interest - had to phone to establish what was available to the annoyance of the staff on the other end of the phone. Overall stay was excellent though, would definitely stay again.
The hotel look and location are great - like a family run hotel but right in the centre of London. The room was way too hot and a little dark.
Staff were nice and entrance hall pretty No tea or coffee making facilities in a rather run down room
Location, convenience, privacy. Staff were helpful and very polite. Clean and well equipped. No
Location was very good. The roomwas small but adequate The bathroom was very tight and no extractor fan so very steemed up after a shower.Parking in this area is very expensive and would have appreciated being told beforehand when I phoned the hotel for advice.
Location and practical layout of the studio suite, wireless internet was free and good quality. The Manager was very courteous and very prompt and gave a lot of attention to making you comfortable in the apartment. Detailed instructions for contacting the manager should be sent to the customer at the tome of booking as well as posted at the entrance, as these apartments are in a secured facility.
location room service was not good, room was still dirty they just change the bed covers
We were left alone by the staff, but all queries were answered immediatly. They stored our luggage before Check-in so that we could explore. Tesco's is right next door and Oxford street, Madame Tusaude's and many pubs/resteraunts are all within a 5-10min walk. We were charged twice for our accomodation. I paid in full when we arrived but was chared also on checkout. Pretty sure its just a computer glitch but it can be costly for people with exchange rates to consider. I have only just discovered this error and have emailed the hotel - I'm hoping the situation can be rectified asap...
Use of tv and DVD - too complicated
Proximity to Oxford Street. Staff support is excellent. None
the room and service were pleaseing
The room was just what was needed, not overly luxurious but not plain either. Friendly and helpful staff, good location, Tesco Express next door. A bit of a walk to the tube, busses closer. None
Nice location, good beds, enough room. needs some (more) redecoration
Nice location, close to oxford street and baker street
location , security old furneture,
Location of the hotel was of great importance and the cleanliness as well. Concierge had good knowledge and were very helpful. Internet was over priced when you need to be connected in the room and on the contrary you can find it free of charge in the Lobby.Breakfast was over priced for what was offered in the so called buffet and same for the english brekfast plate. Improvement to extend more choice is to be considered.
Good clean rooms, well furnished. Staff very helpful, especially the Porters who kept running into the rain to hail taxis! Small point, whilst there was a mini bar, there were no tea/coffee making facilities in the room. This would have been nice, but did not spoil our stay.
Location There's nothing to complain about but it actually would be very nice to have a coffee/tea facility in the room
The lobby, bar and restaurant staff were very attentive and personable room small
Modern, Contemporary surroundings. Pleasant atmosphere, staff were helpful and friendly but not too intrusive Just did not have enough time to enjoy the hotel and its facilities. Will book again for a longer stay
The hotel staff was wonderful. Everyone was friendly and helpful- from the concierge to the housekeeping staff. The proximity of the hotel to Oxford Street made it very convenient tor us to go around. One of the rooms was a bit cramped (we booked 3 rooms) and one didn't have a ref. However, the proximity of the hotel to Oxford Street made up for all these inconveniences.
Thank you for the super friendly staff. You really made my stay enjoyable. The location is fantastic as the Bond Street tube station and Oxford street are a stone cast away from the hotel. Great place!
Staff were very polite and helpful,made to feel very welcome as soon as we arrived,Room was kept very clean just thought the Drinks was a bit expensive
I love the location the design and decor and the staff are very willing and very friendly. The rooms have every comfort and are spotlessly clean nothing
its veru close to oxford street 5 mintues away walking..the stuff are very helpfull and friendly ...i like small hotels