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Cons: Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Pros: Yes

Cons: Maybe the entertainment choices

Pros: Seats were comfortable. Entertainment system stopped working part way through

Cons: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Pros: The crew wasn’t very friendly and there’s very little legroom.

Cons: The plane is so old..,

Pros: Everything works and quick to get to destination.

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: Overall comfort and staff friendliness

Cons: Landing was a bit turbulent

Cons: We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process.

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Cons: Not many movies to chose from.

Pros: The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification.

Cons: Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed

Pros: The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected.

Cons: The flight for on Nairobi, had no entertainment, nowhere to charge cellphones.

Pros: Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar

Cons: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight

Cons: Free coffee

Pros: Yes

Pros: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.

Pros: service and timing were great

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Cons: Chicken was undercooked. No power outlets.

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Pros: Punctuality in Punctuality

Cons: Everything's is ok

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.

Cons: The breakfast was not as appetizing.

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: Nice blankets. Good service.

Cons: Food wasn't that great and juices were very sweet (tasted like sugar water)

Pros: Timeliness, Service, Cleanliness Comfort

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: Flight was on time.

Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Cons: It was ok

Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.

Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: I liked the (free) upgrade to Premium Economy.

Cons: Food was ok but I recommend including a small salad with dinner.

Cons: Delay of 40 minutes

Pros: The crew reacted good to the change of plane

Cons: Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Pros: Crew and food

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: Almost everything, especially the crew.

Cons: Don’t feel like anything should be better to be honest

Cons: Crew members in Amsterdam were very rude and disrespectful

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Cons: The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Cons: Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy

Pros: Great crew n comfort.

Cons: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.

Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.

Pros: That there were not many people on the second leg and that the plane was clean

Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Cons: When its rain we shouldn’t walk to the air plain

Pros: Nice crew, good food.

Cons: Both bathroom were not working in business class area.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Customer care was super supportive

Cons: Inflight sandwiches

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing