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Pros: The WHOLE flight was horrible. The crew in the airport extremely unhelpful. The boarding was horrible. The seats were not put together properly, the whole ride was extremely turbulent and we got stuck in the air for 45 mins NC of weather, I knw that's not the plane crew fault on that one

Cons: EVERYTHING. food was not good either

Pros: nothing

Cons: i lost my fly because kayak send me to another page to buy the ticket ant that page was a scam never book whit kayak use expedia

Pros: Cabin smelled nice

Cons: More languages spoken

Pros: The crew was very polite and accommodating. The food was OK.

Cons: The seat comfort was not so good - not much room and not soft. The WiFi did not work.

Pros: NOTHING!

Cons: A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !

Cons: Firstly, the ticket I bought had a hidden stop that wasn't disclosed to me. I called and the representative said it is fine.

Cons: Forty minute delay boarding with no announcement of reason why

Pros: Was an ok flight experience. Boarding was smooth and the cabin staff were pleasant.

Cons: Not one of my 4 flight legs were on time. The flight I was on was advertised as non stop flight but what is not made clear is the flight has to make a stop for passengers to clear immigration and customs - which is ok but they should make it clear. They also have a wierd policy of not allowing use of phones or tablets even on flight safe mode which if you aren't prepared for makes a boring flight.

Pros: The crew in business class was amazing, aircraft was not as new as the first flight but comfortable. No complaints.

Cons: Again, I feel the meals are not as good as some other airlines but it was an amazing value for the business class flight so I can see past the meal. Staff was great,

Pros: I did like the modern touch of the aircraft and it made me feel cozier.

Cons: The food options are not that great, and it is almost the same meal given over and over, which does not taste that great.

Cons: constant dripping water on my head on a flight from LAX to Beijing (13hrs). They were kind enough to offer to help me “fill out a complaint”‬ after a week of trying to co tact them. ‪I will #neverflyairchina again! ‬

Cons: No

Pros: Great service, as always. Very comfortable flight.

Cons: In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)

Pros: Crew was exceptional. QSuite very comfortable.

Cons: Food was atrocious!

Pros: Great experience

Cons: Excellent

Pros: The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual.

Cons: I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once.

Pros: I had a great time. The best part was that my luggage reached on time!! Thank you!

Pros: Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable.

Cons: Was nicr

Pros: New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing

Cons: Check in is insanely long. Terminal 1 at JFK as usually Absolutely terrible. Line to go thru TSA is exacting 40 min at 12 am Midnight. We pay so much (in the price of our ticket) to be treated as cattle !!!

Pros: Seat was not comfortable

Cons: Seats

Cons: Free wifi

Pros: In flight entertainment was definitely above average.

Cons: Crew were very impersonal. Didn’t seem to care about the needs of the passengers.

Cons: Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight

Pros: Excellent service

Pros: The crew was nice and the seat comfortable.

Cons: Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA.

Pros: Food and wine. Entertainment.

Cons: Sat closer to water closet. Maybe more air freshener in there.

Cons: Very quick through immigration and customs. Then a short cab ride to city.

Pros: The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!

Cons: Your crew all need customer service and etiquette training. ASAP!

Pros: Some of the crew members were unfriendly, the economy seats were not very comfortable, there were no snacks on a 14 hour flight only water was freely available

Cons: As above

Pros: Picked me up from home in a Mercedes! Great, efficient service

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: Great plane and staff

Cons: Delayed

Cons: Entertainment

Pros: General flight journey

Cons: I’m not in Chicago I’m still in Hungary

Pros: Again, everything went good.

Cons: Delay for late.

Pros: Crew provided great service.

Pros: No frills flight. Crew not very sympathetic about flight departing late jeopardizing everyone’s connecting flights. Seemed like it must be a common occurrence.

Cons: Flight departed an hour late.

Pros: The seats were good for a short flight, which this was. No complaints.

Cons: The seat bottom was very uncomfortable and made my bum sore the rest of the day.

Cons: The seats in coach are incredible small and the seats reclines way to far.

Pros: Crew was very friendly. Seat a pretty comfortable.

Cons: The phone number to contact BA in Italy started with 02, didn’t work with a cell phone needs a country code. The check in staff were ok, but the disability support staff in both Rome and London were EXCELLENT and the cabin crew were great.

Pros: Crew were nice, good enough selection of entertainment. Quick disembarking

Cons: Seat not super comfortable. Had room, but the lack of armrest being able to move fully up, and the fixed position of the sides of the headrest were frustrating.1

Cons: For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture.

Pros: Uupper deck of a BA 747 was quiet and relaxing; crew helpful, attentive & pleasant

Cons: The seats could have been a bit more comfortable and the amenity kit could be nicer.

Cons: The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn...

Cons: The in-flight snack - choice of two disappointing sandwiches.

Cons: Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US.

Pros: Food was good (not pasta!), crew was very accommodating

Cons: Flight was delayed (again!). There was no desert with the food.

Cons: Clean up the planes better

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Pros: A350, smooth and quiet. Nice plane

Cons: Seats in business are a little crowded and close together. opening to get in and out of seat is minimal

Cons: More in flight entertainment options.

Cons: The crew was extremely unhelpful. More so than any airline crew I have ever experienced.

Pros: The crew was amazing, the seating was HORRIBLE. It was an extremely long flight seats should have been even a scotch more comfortable with even a teeny bit mote leg room

Cons: Seats were too crampped.

Pros: I liked nothing crew rude and racist they hate white people all the Chinese people where able to lay down and sleep me being white and American they gave me a eilee Seat with someone sitting next to me so I never was able to sleep all other passengers had no one sitting next to them and where able

Cons: The airlines charged me twice 320 for my 2 surfboards for total of 640.00 which is wrong the crew rude they broke my suitcase handles tore apart my surfboard bag over charged my sports bag will never fly this airline Shanghai should b called shanghell the Chinese people in airport r rude and mean

Pros: I liked the entertainment.

Cons: Better customer service from crew

Pros: The seating was very comfortable

Cons: The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough.

Cons: package service

Pros: Food was good! Crew spoke great English.

Cons: 6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!

Pros: There was plenty of leg room

Cons: The policy about cell phone use on the aircraft

Cons: I saw a price on Kayak app on my Iphone. I chose the Kayak price, no other 3rd party. Kayak re-directed me to Flight Network. Purchase the tickets, filled out credit card and all. Got a ticket purchase confirmation. Went to bed to wake up early in the morning to get early flight. Get to the airport, I learned from the airline the tickets were never issued. Called flight network and they tell me the tickets have been canceled because they were not able to secure the advertised price. This is misrepresentation and screwed up my whole trip. If a booking is done, the 3rd party should honor what they sale, even if they mess up. Moreover so that I choose the purchase on kayak option. Will never do it again, lesson learned. Will purchase elsewhere.

Pros: Very friendly and helpful staff.

Cons: Lost my bag.

Pros: The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good

Cons: Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok

Pros: Comfortable seats and good support from crew.

Cons: Entertainment options were very limited.

Cons: Wifi didn't work

Pros: In flight crew were very nice and helpful

Cons: More snack option

Pros: The crew is amazing.

Cons: The quality of the food could be better.

Pros: Good service, decent food, fair sized planes

Cons: All is good

Pros: The departure from Shenzhen instead a typical Hong Kong departure is good, also the cost was good

Cons: Airliner should offer something to cover the seat at busisnes class instead just the blanket as other airliner do. The policy of no eletronics during the flight is not ok

Pros: Flight crew helpful

Pros: It got me there.

Cons: Vintage plane.

Pros: The crew was amazing!

Cons: The internet service was not working!

Cons: Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT.

Cons: Excellent service and stuff

Pros: The crew was friendly.

Cons: The food was horrible.