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Cons: Nothing

Pros: The crew was very nice.

Cons: The seats had such little cushion that it made the flight extremely uncomfortable.

Pros: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time

Cons: The business class seat felt a bit claustrophobic when in lie flat mode

Pros: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.

Cons: Nada, I slept through this leg and the staff let me be.

Pros: Everything was excellent on this flight.

Cons: Maybe the food menu? But it wasn't bad.

Pros: All was Good, no special negatives.

Cons: Not worth my time to comment.

Pros: sidefini landig, merci.

Pros: Great flight

Pros: 10/10 would recommend..

Pros: Great crew & good complimentary food

Cons: More seat pitch

Pros: The crew was very nice.

Cons: The seats had such little cushion that it made the flight extremely uncomfortable.

Pros: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!

Cons: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!

Cons: Lufthansa would not reschedule my flight to Rome on March 5th 2020 despite the fact that the CDC was at level 3 alert and telling all travelers to avoid the entire country of Italy. At the same time every public facility in Italy had already been closed. At the same time, AK Airlines in the United States is offering free cancellations of domestic flights and we hardly have the virus in country. Next year when I go to Rome, it will be with another airline that cares about people’s safety.

Pros: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Cons: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Pros: amazing and great customer service

Cons: Better choice of movies and classical music

Pros: It was ok.

Cons: N/A.

Pros: the crew were so nice

Cons: not enough room between seats

Pros: Excelente atención, bebidas y comida durante toco el viaje

Cons: Todo bien

Pros: Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious.

Cons: Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic

Cons: Nada, I slept through this leg and the staff let me be.

Pros: Great crew & good complimentary food

Cons: More seat pitch

Pros: Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!

Cons: Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again.

Pros: Trip was cancelled

Pros: Vegetarian option of the food. Constant hydration

Cons: WiFi

Pros: Good food, service, and entertainment

Cons: The seats are not very cushioned

Pros: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.

Pros: Wasn't awake, can't say

Cons: Probably it would be nice to have a bit bigger screen with general information about the flight and local time

Pros: flight itself

Cons: delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!

Pros: Nice crew and prompt service

Cons: Crammed, narrow seats

Cons: No gate for departure or arrival. No business class longe in Cape Town.

Cons: Food variety

Pros: Everything was very good and comfortable. I really enjoyed my journey. Thanks.

Pros: The crew was really nice and very attentive.

Pros: More or less on time

Cons: Outdated aircraft. Flight took longer than usual.

Pros: Wasn't awake, can't say

Cons: Probably it would be nice to have a bit bigger screen with general information about the flight and local time

Pros: flight itself

Cons: delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!

Cons: Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat.

Pros: The crew was great

Pros: Staff was very friendly and loved the food.

Cons: For economy class, nothing.

Pros: The crew were friendly, helpful, and attentive. I'd love to fly with them all the time

Cons: The business class seat felt a bit claustrophobic when in lie flat mode

Pros: flight itself

Cons: delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!

Pros: Everything was very good and comfortable. I really enjoyed my journey. Thanks.

Pros: The cre was really nice and very attentive.

Cons: The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight.

Pros: The crew was amazing. Food was great. Clean bathrooms. Great entertainment.

Cons: We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it.

Pros: Nothing really, seats were to close to each other and it was a painful flight for 20 hrs

Cons: Leg-space between seats specifically when the person in front of you reclines

Pros: Friendly crew, smooth take off and landing and generous on things to eat and drink.

Cons: None. Keep up the good work.

Cons: Better choice of movies

Cons: Better choice of movies and classical music

Cons: Food and entertainment cud be better

Pros: N/A

Pros: The flight was on time and fairly clean.

Cons: The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable.

Pros: Friendly crew, smooth take off and landing and generous on things to eat and drink.

Cons: None. Keep up the good work.

Pros: Excelente atención, bebidas y comida durante toco el viaje

Cons: Todo bien

Pros: Some of the crew were friendly, certainly not all of them.

Cons: Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here.

Pros: Crew was good but only one thing I don’t know why before landing 30min crew starting collect blankets and headsets it’s making me so upset!

Pros: Great business class

Cons: An excellent flight.

Pros: Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Used to consider Emirates the best in hospitality. Food was awful on some parts of the journey.

Cons: The crew never answer the calls when we call

Pros: Great business class

Pros: Seats and entertainment is good.

Cons: Crew is insulting passengers and really bad attitude

Pros: Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience

Cons: Honestly, this trip worked very fine. I do not have additional recommendations.

Pros: Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks.

Pros: Crew did a great job keeping the long 11hour flight manageable!

Pros: I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good.

Cons: The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned.

Pros: It was ok.

Cons: N/A.

Pros: the crew were so nice

Cons: not enough room between seats

Pros: Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious.

Pros: Crew was very attentive and courteous

Cons: More fruits and non-starchy vegetables would make food more enjoyable

Pros: Good crew that did a fine job in accommodating economy customers during a two hour delay.

Cons: No seat back entertainment, but this is perfectly fine considering it was an Airbus A320 on a 3 hour red-eye flight.

Pros: Everything

Pros: Mango juice was good. Food was good. Crew was friendly and fast.

Cons: More leg room please. Better entertainment. More reclining of seats required. Softer seats.

Cons: Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination....

Cons: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.

Pros: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.

Cons: Nothing

Pros: Crew was very attentive, and boarding and off-boarding was relatively easy

Cons: The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated.