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Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.

Cons: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks

Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.

Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.

Pros: Courteous and attentive crew from baggage check in thru baggage claim.

Pros: Everything works and quick to get to destination.

Cons: When its rain we shouldn’t walk to the air plain

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Cons: There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet.

Cons: More than an hour late departing. Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark.

Pros: Crew was amazing.

Cons: wider seats

Cons: Will never fly with WestJet again regardless of price.

Pros: Great crew.

Cons: Entertainment system malfunctioned constantly

Cons: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Pros: The plane needed more leg room.

Cons: The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive.

Pros: The aircraft was barely half full.

Cons: Delay due to fog at LHR, but this is not the fault of the airline

Cons: Unexpected $100 baggage fee for second checked baggage

Cons: Food was not fully prepared. potatoes were hard.

Cons: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Pros: Amazing and helpful crew. Great seat.

Pros: Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific.

Pros: The food was good. The lane was comfortable

Cons: The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines.

Pros: Comfortable seat. Great crew!

Pros: Comfortable seat. Great crew!

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Pros: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent

Cons: No. Keep up the good work!

Pros: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.

Pros: Water station!

Pros: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!

Cons: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.

Pros: Not crowded. Crew was good.

Cons: Not taking a bus to board the plane.

Pros: Courteous and attentive crew from baggage check in thru baggage claim.

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: Crew was attentive.

Cons: Tiny, uncomfortable seats with warn cushions.

Pros: The crew were lovely and the seats were ok.

Cons: Not a lot to Improve on to Be fair

Pros: Great crew. Very kind and efficient.

Cons: American carriers seem to enjoy poor seat ergonomics.

Pros: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent

Cons: No. Keep up the good work!

Pros: Nothing really, seems everyone is underwhelming in this market

Cons: Quality of food and service

Pros: The crew was so kind and amazing. They definitely made our flight great!

Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment

Pros: The crew

Cons: The screen

Pros: Everything was easy

Cons: Business class seats are snug for big people compared to other airlines