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Cons: "Outstanding"

Pros: "Great"

Pros: "Efficient and on time."
Cons: "All fine."

Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"

Pros: "Seating was comfortable and again great staff."

Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Cons: "Everything"

Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."

Pros: "Good crew. Clean"
Cons: "A little late"

Cons: "I like the food and the service."

Pros: "Entertainment options good"

Pros: "Largely pain free experience"

Pros: "Crew was very helpful & friendly. Cabin was well pressurized."

Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Cons: "Everything."

Pros: "Enhanced security screening is great."
Cons: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"

Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"

Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."

Pros: "Nice snack"
Cons: "No real boarding procedure followed, perhaps they do this with “certain” destinations they believe are not worth it. When asked why they didnt properly board us, or actually mae people sot on their assigned seats, they shoved me aside. Pretty rude (and im an elite plus traveler with them). I will avoid TKY from now on."

Cons: "I could not use my ticket I was trying to extension date but customer services terrible"

Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."

Pros: "Excellent service with comfort"
Cons: "All was great"

Pros: "the movies were very nice. the screen was very nice the crew on the flight was nice."
Cons: "1. I wish that when I booked the flight it will say there is food on the flight, and that I'll have the option to choose vegetarian meal. 2. I wish the people at the Turkish lounge in I Istanbul would have been nice, and help me, and if not, guide me to a Turkish information to assist me with ordering vegetarian meal for the flight back, and to find something I've lost..."

Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"

Cons: "Nothing"

Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"

Cons: "Not enough movie varities."

Pros: "Food was better than other airline."

Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"

Pros: "The food, when you get what you ask for, isn't bad"
Cons: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."

Pros: "Everything"
Cons: "Nothing"

Pros: "It's always pleasure to travel with Turkish airlines."

Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"

Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."

Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."

Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"

Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"

Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."

Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."

Pros: "Giving the kids a gift"
Cons: "Worker the didn't smile and not helping very well and getting angry when I asked for help or even they didn't know how to serve people. Airline to bad 2 airlines I go with them is very hot inside. Having bad AC. Thanks"

Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"

Pros: "surpassed our expectation"

Pros: "great company."

Pros: "Checkin and time"
Cons: "Food was meh."

Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Cons: "nothing"

Pros: "Great great great"
Cons: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"

Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"

Pros: "Food was fantastic. There were no delays. Very enjoyable."

Pros: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."

Pros: "Everything"
Cons: "N/A"

Pros: "Crew was brilliant"

Cons: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"

Pros: "Nothing"
Cons: "Food quality, crew attitude, seats and entertainment ."

Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"

Cons: "The food was sub-standard, though it was described accurately as a snack."

Pros: "Food was great and the crew were helpful."
Cons: "Seat could have been comfier!"

Pros: "Flight was delayed from LAX. No accommodation offered"
Cons: "Accommodation. They were kinda rude about the whole experience"

Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"

Cons: "Punctuality"

Pros: "The staff upon checking in were very polite and courteous."
Cons: "It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs."

Pros: "Service leg room and service with a smile"
Cons: "N/a"

Pros: "Nothing"
Cons: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"

Cons: "Flight was cancelled 1 hour before departure... customer service was appauling"

Pros: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Cons: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."

Pros: "The crew was nice"
Cons: "The boarding process and the fees"

Pros: "Nothing"
Cons: "Attitude of staff very poor at a request for a drink of water"

Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."

Pros: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Cons: "Minimal entertainment but understandable for a short flight."

Pros: "Everything as expected."

Pros: "Friendly staff amazing boarding experience"
Cons: "No vegetarian options for food"

Pros: "Overall good service, only complain is the business class seats."
Cons: "business class seat would have been better"

Pros: "Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)"
Cons: "Nothing to dislike"

Pros: "Nothing"
Cons: "Check in 2x and security 2x Then rushing about"

Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."

Pros: "Friendliness of staff Efficiency"
Cons: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."

Pros: "Online check in worked well through app."
Cons: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."

Cons: "Food was completely tasteless - of very questionable quality"

Pros: "The short transist time in Frankfurt"

Pros: "Service, friendly crews. Everything."
Cons: "Simply the best.Thank you."

Pros: "Staff were polite Comfort ok Food was basic No entertainment."

Cons: "they were out of ginger ale again! every flight they just gave out the last ginger ale...so bring more of those tiny little cans!"

Pros: "The crew's hospitality was exceptional in all areas. Best flight ever."
Cons: "They were helpful, kind, and courteous and above all, friendly."

Pros: "A lot of drinks"
Cons: "One hour in late"

Pros: "Once onboard the flight was excellent and trouble-free. The crew were efficient and pleasant to passengers. I must give a big credit to Lufthansa for its great on-board entertainment system and good quality screens."
Cons: "Boarding in San Jose: For the first time I saw a Lufthansa person physically checking the weight of cabin backage at the gate. This was was not very pleasant experience as he approached us asking questions why we had so much cabin baggage, when our children were in bathroom and assumed me and my wife had 4 pieces of baggage, when we had 1 each and then left without apologising."

Cons: "Everything.UEverything.United is suck"

Pros: "Nothing"
Cons: "Rude cabin crew, dirty plane, have to pay extra, they will accept USD but give you change in euros. Extra luggage fees and ridiculous weight limitations"

Pros: "Good quality: crew, equipment, customer service"
Cons: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."

Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Cons: "Nothing!"

Pros: "Never made it. Flight overbooked, late connection in. Hours to wait for help. Finally rebooked o arrive over 24 hours late. Hotel an meals provided, no compensation on site."

Cons: "I had to scramble on the last day to ensure I have an alternate flight via British Airways"

Pros: "Everything was smooth, on time. Excellent choice of movies during the transatlantic legs. Generous portions of tasty food. Continual beverage service."

Cons: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"

Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"

Pros: "The boarding was fast and clean, but we still Left with a little delay. The flight itself was fast and we arrived a bit ahead of schedule."
Cons: "The advance we had gained in the flight was taken up by an apron position, slow ground service and a distant arrival gate."

Pros: "Wonderful overall"

Pros: "Short flight so it was good"
Cons: "Everything was good"

Pros: "Comfortable, crew are very helpful and cheerful."
Cons: "Food isn't that good"

Pros: "Unlike on US flights, a sandwich provided even though the flight was only 75 mins."

Pros: "A flight without hassles is a great flight! Timely, friendly and smooth landing!"
Cons: "Walking up a flight of stairs with my heavy carry on bag!"

Pros: "Much better than lax to frankfurt"
Cons: "Too much walking from one gate to another. Seemed as if I walked the whole airport."

Cons: "Comfort mostly"

Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."

Pros: "uncomfortable seats"

Pros: "They vere OK!"
Cons: "Food and drinks!"

Pros: "Nice flight attendants,"
Cons: "Timeliness"

Pros: "Nothing."
Cons: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."

Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"

Pros: "Clean aircraft, polite crew."
Cons: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"

Cons: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"

Pros: "On time, nice breakfast"
Cons: "Not enough leg room, same as everyone"

Pros: "This is always a pleasant airline to travel with."
Cons: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Pros: "Seats more comfortable."
Cons: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."

Pros: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Cons: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."

Cons: "Delay...."

Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"

Cons: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."

Pros: "Friendly staff, on time flight. Nice refreshments"

Pros: "I watched three good movies during the flight to London. I enjoyed them."
Cons: "Nothing particular."

Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."

Pros: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Cons: "See previous comments"

Cons: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."

Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"

Pros: "Everything was going to at"
Cons: "Nothing"

Pros: "I will never travel with Austrian airlines again"
Cons: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"

Cons: "Flight was late"

Cons: "Flight from Budapest to Vienna was too hot and the AC was not working properly."

Pros: "Leg room, kind staff in the airplane"
Cons: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."

Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."

Pros: "My waffle and coffee"
Cons: "Very small seats with hardly any legroom. Flight delayed 2 hours. Nasty attendant told me my bag was too big for overhead compartment. It wasn't."

Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."

Pros: "Great crew, efficient boarding, on time"
Cons: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"

Pros: "The plane itself was ok, the food also was ok."
Cons: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."

Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""

Pros: "The service on board was fantastic. The flight was very smooth."

Pros: "Everything"
Cons: "Nothing"

Cons: "We were stuck on the ground at London for what seems like ages."

Cons: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."

Pros: "All"
Cons: "0"

Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."

Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."

Pros: "Reasonably on time. Food and service were passable."
Cons: "Very old plane, the entertainment system was awful. Wifi did not work at all."

Pros: "The crew were nice."
Cons: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"

Pros: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."

Pros: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."

Pros: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Cons: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."

Pros: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."

Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."

Cons: "I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged."

Pros: "Getting off the plane! Never to return!!"
Cons: "Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position."

Cons: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."

Pros: "Cabin crew were competent"
Cons: "Over three hours late in taking off"

Cons: "No entertainment"

Pros: "Friendly staff as always, and more leg room than most budget carriers"
Cons: "They announced a 10 minute delay, which lasted for two hours without passengers getting any information, and had to take the bus a long way as the plane had somehow ended up at the other side of the airport. Then once boarded, we sat on the tarmac for at least 30 minutes."

Pros: "New Boeing Dreamliner plane was very comfortable. We successfully bid for an upgrade which was of course spacious. Most food and drink was complimentary."
Cons: "The movie selection was limited. If there was on board music I couldn’t find it. There are usb and power points so you can bring your own though. It was awkward to eat out of the meal boxes with little plastic cutlery."

Pros: "Excellent value flight to Seattle. Very helpful at check in. Brilliant plane."
Cons: "We choose not to pre-book seats or order meals as we felt both were expensive options."

Pros: "Nice and ckean airplane. Smooth travel"
Cons: "We didn't know our 11 hour flight didn't have food. And then when we try to order food, on the menu it's all just sandwiches. There's no option for hot food."

Pros: "Nice new planes"
Cons: "The food wasn’t great"

Pros: "All"
Cons: "Only graded one star for last two as short ball NA"

Pros: "Nothing."
Cons: "Everything. The check in machines were broken so I was FORCED to miss my flight. I had to pay $329 to get the next flight which was the next day and I paid for insurance. I'm across the world with no working phone, nowhere to stay and barely have anymore money yet instead of the desk right in front of me helping I had to call Norwegian. I've never heard of an international airline that doesn't feed you for 10 hours and then runs out of food for you to even purchase. It's madness. I will NEVER fly Norwegian again and I will let everyone know not to either."

Pros: "Entertainment"
Cons: "The cabin crew didn't have any personality, and didn't look happy most of the time, a smile goes along way. When you look for a cost effective flight especially when flying with family including 2 young children you think it is good that the flight costs were quite good, however when you add in the additional baggage fees each way and the reserving you seats so you can all sit together the overall flight costs including the extortionate food prices on board makes them out to be much the same if not higher than that of one of the premium airlines that already include all those things in your flight cost. Not to mention when arriving home in Boston around 40 passengers bags had been left in London and there was NO Norweign staff available to help with this, it tool numerous requests from passengers as well as the flight services people to get a Norweign member of staff to come and help. SO there were a lot of unhappy passengers. I will be seriously considering whether i use Norweign any more in the future because of this."

Cons: "We were diverted to Dulles because of weather, which is no one' fault, of course. We were assured on the flight that there would be buses ready to take us to New York or accommodation for us if the roads were too dangerous. We went through immigration and were greeted by a resounding silence on the part of Norwegian. No representative, no message, no announcement, no luggage, which we STILL have not received a week later. All efforts to get in touch with Norwegian were fruitless. Never, never, never will I give them my business again."

Pros: "The boarding was stress-free and the leg room was excellent"

Cons: "Delayed by over 3 hours."

Pros: "The flight I took coming home had two less rows, so I had an extra inch or two of legroom than I've had on some other flights."
Cons: "I know it is becoming more common on certain airlines to have to pay for things like extra checked bags, but this airline takes it to the extreme. My single checked bag was $65, there was also a charge for reserving a specific seat (not even the upgraded seats), there was no food or water on a 9 1/2 hour trans-Atlantic flight unless you paid extra for it. After arriving at Orlando, the cargo door of the aircraft would not open meaning bags had to be unloaded 1 at a time through a smaller hatch resulting in a 2 hour delay to get a checked bag. Not impressive for a supposedly new Dreamliner."

Pros: "I recieved emails informing me of possible disruption to travel to and from airport ie road congestion & weather conditions and recommendations to avoid delays which I thought was a very helpful service."
Cons: "We didn't pre order food but understood snacks could be ordered during flight. The sandwiches had all sold soon after we departed New York. We were lucky enough to buy the last fruit salad. We had nothing else to eat for the entire journey. We booked hand luggage only. Obtaining a boarding pass electronically for myself and my partner was impossible. On the fourth attempt I booked myself in individually and was successfully. I then booked in my partner successfully.We tried to go through departures armed with our boarding pass but we're refused entry. We were redirected back to Norwegian main check in to obtain a happy face stamp on our boarding pass which is obtained after the weight of the luggage has been checked. Unfortunately this means that instead of going straight through departures with hand luggage only we had to go to the main Check in anyway. I agree with checking weight of hand luggage but the process could be improved greatly."

Pros: "Quick flight. Good entertainment Quite spacious Quick boarding."
Cons: "Plane was cold. Not including food Staff aren’t as friendly as other airlines experienced."

Pros: "Modern newish plane & generally a good flight with minimal air disturbance"
Cons: "Over an hour delay before taking off although we landed only 35 minutes late. Would have thought some free drinks might have been served given length of the flight even if it is a budget airline. Room between seats is a bit tight."

Pros: "There was nothing that was good about this flight."
Cons: "- Could not check in online.. (this is the 21st century) - 1 check in bag should be standard on all transatlantic flights! I only found out I had to pay for my bag at check in bag drop. - Basic food should be standard on all transatlantic flights! - Water, tea/coffee should be standard on a transatlantic flights! I mean c’mon, who pays for water on a long haul flight? Is that a joke? Who comes up with these pricing strategies? A transatlantic budget airline? Stop ripping off travelers just to make a quick buck.. Evil are those who negotiate partnership deals like this without keeping your customer in mind. You are in the service industry for crying out loud! - If any of such amenities are not offered on long haul flights, that needs to be EXPLICITLY NOTED IN BIG BOLD LETTERS DURING BOOKING. - Very poor understanding of customer behaviour and flight booking.. - Price discrimination by having to pay for standard amenities on long haul flights is evil and unethical"

Pros: "Economy Seats were comfortable"
Cons: "Information about system for ordering food was very problematic. I was not informed that I needed to order food 3 online days in advance. I tried to order it while checking in online because I realised only at that point that it was likely I would have to order in advance...I was charged but did not receive what I ordered. One crew member was nice, the others were not. When checking in at the airport the staff desk attendant was very rude. Too many hidden costs. Paying for extras like food and luggage does not make the price economical."

Pros: "Entertainment was good, nice planes."
Cons: "Not knowing about no food provided but had to buy and book meals 72 hours in advance, which I couldn't do, as it was last minute. No blankets or pillows were provided - had to buy a blanket. No headsets were available, which also had to be purchased, but received text notification to bring my own."

Pros: "The flight itself was really good, smooth and easy. The staff were also very helpful. Good value for money"
Cons: "The plane hadn't been cleaned properly, there was still food in the pocket in my seat from the flight before. And they didn't bring the trash through nearly often enough which resulted in passengers leaving wrappers and cups on the floor. We were 30 min delayed as well."

Pros: "Nice, clean plane."
Cons: "1. Flight attendants except for a couple, were not interested in helping passengers or answering questions 2. For the basic fare (which I didn’t realise I was even purchasing), you had to pay extra for a seat and for luggage, on long haul transatlantic! 3. I wasn’t offered food or beverage once on the 8 hour trip 4. You had to purchase a blanket if you wanted one. Everyone was wearing their coats onboard. It almost felt like they were intentionally keeping the temperature cold to induce passengers to purchase blankets. When I requested they raise the temperature, I was told that this was the warmest they could make it and this is the warmest on any plane. (Obviously not true. I fly every month and have mostly found plane temperatures to be manageable.) Oh, and did I mention how you had to pay to check luggage on a transatlantic flight!!"

Pros: "My seat was comfortable,bathrooms were clean."
Cons: "Some not all of the staff was a tad bit cooler in demanor than was needed. Too much movement by other passengers."

Pros: "I flew round trip from Oakland, CA to London. This is a budget airline. You pay for anything extra. That said, the airplane was new, spotless and comfortable. The toilets were clean and well stocked with paper products. ( I have experienced quite the opposite on more expensive flights.) The crew was efficient and responsive. The plane was on time and the flight was great. Given the $700 price reduction, I don't mind paying to check luggage or bringing my own food, water, blanket, pillow, ear phones, music, sleep mask and earplugs. If you want a snack, drink, coffee or water, it can be ordered for airport prices. The snacks looked better than the food they served."

Pros: "Comfortability"
Cons: "Boarding staff a bit unwelcoming"

Cons: "I fly routinely for work including internationally. I have always been able to carry on 2 pieces of hand luggage -- 1 small rolling bag and a personal messenger bag. I was surprised upon my return flight to be told I had to check one of my bags because their combined weight > 10kg. There was no problem with me having both bags for carryon during my departing flight. The return flight wasn't even half full, so there was plenty of cabin space for my rolling bag. Instead, this was a ridiculous policy of Norwegian so that they could ring some money out of me. I doubt I will fly with them again."

Pros: "Just all in all, a really decent flight. The airplane was clean and tidy, staff were polite and I was really impressed with the free wifi. The flight was comfortable and I was able to get a little power nap in before we landed!"

Pros: "I had a window seat..."
Cons: "Very confused as to why I was wasn’t told that I needed to pre order my meal.. On my way to London I got a meal included and on the way back I didn’t even get a bottle of water! Awful awful experience and will never be flying Norwegian again. , no matter what the price is!"

Pros: "Modern, clean plane (Dreamliner); and fuss-free experience. Definitely good value for money."
Cons: "Seriously poor leg-room for a transatlantic flight. If you're going to sell food on board. Make the most of the opportunity and ensure it's decent quality?! Options are limited and quality is noooot good."

Pros: "The comfortable seats"
Cons: "Being separated from my friend across an aisle"

Pros: "The flight was on a nice modern 767, clean and I was lucky as a tall person I had no one next to me. So I was relatively comfortable. Tickets for a flight from London to JFK were very cheap. USB port to keep phone charged was nice, but whats the point with no WiFi available?"
Cons: "I felt this was a bait and switch offer. Cheap price offered, but no checked in baggage included nor any food and drinks or snacks. NOTHING. Flight attendants basically ignore you the whole flight unless you purchase on the flight or in advance. Very poor choice of movies, all old movies. And no WiFi whatsoever. All of these are major inclusions on trans-Atlantic flights, and were not visible when purchasing this flight. I thought it sounded too good to be true. To be honest, if this were all included up front, I couldve brought on-board food and drink for the flight. I dont like being nickel and dimed on everything. Charging over $50 for a checked in bag is ridiculous. At least if it were for $25 like every other flight, I wouldnt of minded."

Pros: "Norwegian is bare bones, but this flight on the Dreamliner is very comfortable. It ‘helped’ that the delay meant lots of people cancelled and there was a lot of spare space on board."
Cons: "It’s a long flight with no drinks... but with Norwegian you know what you sign up for! Water is $3. The 5 hour delay left something to be desired, but Norwegian texted me early so I knew not to head to the airport."

Pros: "Price of the ticket was good Modern plane Clean plane Friendly cabin crew"
Cons: "The flight was full The seats in economy were small"

Pros: "Nothing particularly special."
Cons: "Arrived 4 hours delayed, and they always say due to weather to rid of any responsibilities. Flight had no food and had some insane safety warnings saying gathering in groups was not allowed. That's the most big brother thing I've heard in an airplane."

Pros: "Good entertainment options on individual screens, where you can also order food"
Cons: "They charge for just about EVERYTHING. I was aware that checked luggage was not included in the ticket price so I prepaid for that. But be prepared: even on an 11-hour flight you must also reserve meals (i.e., prepay), or you'll be looking forward to buying from the "snack bar"--$9 for a small sandwich. Other items they charge for: water, earbuds, blankets... Don't even ask if there are free snacks. I'm surprised I wasn't charged for speaking with a crew member (when I could flag one down--good luck with that). They begin "boarding" 2 hours before departure. Why? So you can stand in a long line, no food venues nearby, to then be sequestered in an enclosed waiting area until they condescend to let you on the aircraft (no fee for that, surprisingly). Unless you prepaid another fee for expedited boarding. But if you're a common peasant I suggest taking a different discount airline where they actually care about their customers."

Pros: "Dreamliner was a very good place to be for seven hours. As budget airlines go Norwegian are the best we've used, amazing value to cross the atlantic."
Cons: "Film selection wasn't the best, but you can't have it all."

Pros: "Friendly Crew members"
Cons: "Not enough food choices. Limited entertainment."

Pros: "Booked this as was going to Denver direct and ESD a fair price. Generally well looked after."
Cons: "Not made clear that this trip did not include food unless purchased separately but spotted It day before so purchased our own to take on board. Was actually better as we had what we wanted and most importantly could eat/sleep when it suited us. Not offered any drink not even water but had our own. Nearly slipped up with baggage as did not purchase bags coming back as missed the point while booking. How many people book return flights and don't bring bags back? Should have been an 'are you sure' check."

Pros: "Very good seats and a new plane for good value."
Cons: "Entertainment system didn't work, ordering system didn't work. When my kid got a black eye from the spring-loaded entertainment system they didn't even have a first aid kit on board with a cold compress--shocking."

Pros: "Smooth boarding and helpful staff."
Cons: "Did not know that I would need to have my own headphones. Purchased rather poor sound experience headphones. Could not make my meal request change as vegetarian. Did not see that even when I booked the flight. Passengers should take their own light snacks and drinks after security."

Pros: "The crew was friendly, and very attentive."
Cons: "The flight boarded very slowly due to very inefficient check in process to just get into the gate area. There were about 15 people to check the weight of people's bags, and basically run security again (mostly standing around), while one person checked tickets and passports. This lead to the flight leaving an entire hour late. I ordered a meal for the flight, but was surprised that when I needed even just an additional glass of water (during the 12 hour flight) I was charged $3. If I had not ordered a meal, I would not have received even the one drink that I got. This was a 12 hour flight, and most people around me were not offered even water."

Pros: "The staff was really nice, and when my husband's tv screen wasn't working they made sure to reboot it several times, until it did."
Cons: "I have never been on an international flight where they made you pay for food and water. They, in fact, won't stop the beverage cart for you unless you've paid for a meal package. When I booked my flight there was no option to opt in nor out of any meal package. I called the airlines 48 hours in advance, and they told me that, in order to pay for a meal package I would have to have called at least 72 hours in advance. Also the flight had no vegetarian hot meal options, which sucked for me. I was appalled that you had to pay for, even, water!!!!"

Pros: "There was nothing I liked except for getting off the plane."
Cons: "There was a mechanical issue which delayed boarding and since we were quarantined to a small area without enough seating, no restrooms or food services which made me very upset. Once we were on the plane there was a possible terrorist threat which delayed us even longer and scared everyone on the plane after police entered the cabin. We were not given any services for the 12+ hours we had no access to purchase food. The food service system was no working on the plane. It also took us 20 minutes to find a gate. The plane was very warm and everyone was angry. The check in process was also horrible with the staff being rude. The flight attendants were also not very nice and after experiencing the scare of something going on they should've been a bit more accommodating. I will never fly Norwegian again or fly out or into Gatwick Airport."

Pros: "Newer planes"
Cons: "Paid extra to pick seats. Not to pick a better seat but just to pick any seat ahead of time so family could sit together-like a lot extra! Not good Norwegian. Paid extra for food. Not clear on site so didn't know that even on long trip overnight, you get nothing to eat or drink- not even water- unless you order it ahead online and pay OR order it on board and pay. And if you didn't order any food or extras, the crew pretty much ignored you like you werent there not good Norwegian Paid extra for baggage-and a lot! Sizes/weighs allowed for baggage is less than American air carriers and they charge you per kg for overage."

Pros: "seats were comfortable, the hot food meal was okay"
Cons: "The cabin service and crew members on 2 of the 3 Norwegian flights I've been on this past month are the rudest I've ever experienced.. They were snappy, impatient, not communicative about the handing out of hot food, and also I heard one of them talking very negatively about other passengers. I understand that it's a service industry job and dealing with customers/passengers can be difficult at times but it's really unattractive to do it directly in earshot of other customers. The price is great for the flights but I'd really rather not travel Norwegian again because of the attitude of the service team. Really, the worst. The breakfast meal was pretty unsatisfactory. The cold wraps are not appetizing and the juice is just super sugary, kind of garbage quality."

Cons: "Extremely rude flight attendant that served my section. Lack of information about when you would be served. No free drinks including water, even though I paid for a meal. Very narrow seats, the only type of person that would fit comfortably would be a child. I was given a different seat from what I reserved and sat in the middle of 2 men (one with horrible body odor), both whom were very thin, but it was if we were all sharing the same seat, I couldn't move!!!! Toilets hadn't been cleaned, absolutely disgusting. When the pilot spoke, he had such a thick accent no one around me could figure out what he was saying. And last but not least, we sat on the plane for 3 hours before we took off, 2 of those hours was without airconditioning."

Cons: "Showed up to my flight an hour before and was told I was late and booking closed... was told by another airline three hours later that an hour before I was able to change my flight for another time but was never told by Norwegian airlines employee. Not only did I pay $542 for a flight home that I actually never was on but had to pay an additional $1400 to get back home and getting home the following day. I would like a refund of my $542 since I was told the wrong information and was on time for boarding."

Pros: "Staff were helpful and friendly :)"
Cons: "No pillow or cover supplied. Food was an additional charge :("

Pros: "Flight attendants werecordial"
Cons: "we paid for seats 8a and 8b but were put in 18 a and c with the excuse that row eight was for families with infants. Our flight attendants told us there was no such thing. Two adults sat in the seats we paid for. When we landed we sat on the plane for a half hour till they brought the stairs out. We took the same size plane both outbound and inbound yet on our return flight all of a sudden we had ti pay for one of our bags, exact same luggage as our departure flight including the same size plane"

Pros: "Nothing"
Cons: "Everything"

Pros: "Crew were friendly"
Cons: "My sons car seat was lost in transit therefore didn’t have any seat for him to sit in once landed at Inverness Airport."

Pros: "We got to Lisbon in one piece. Comfortable during the flight. Well behaved neighbouring passengers."
Cons: "Although the flight is actually good, my overall experience is still poor due to the boarding crew at the gates. If anything I want to make an official complaint on how poor the services were towards other passengers and us. I will do this in the week."

Pros: "The crew are always friendly and welcoming, but today they were fantastic ! Thank-you to Maria & Clare for making the short flight even more enjoyable."
Cons: "Nothing."

Pros: "The crew are always friendly and welcoming, but today they were fantastic ! Thank-you to Maria & Clare for making the short flight even more enjoyable."
Cons: "Nothing."

Pros: "Easy ticketing and check-in, boarding was quick and efficient, flight arrived earlier"
Cons: "Seat a bit cramped and it was a bit hot on-flight"

Pros: "Staff were friendly."
Cons: "My flight was delayed which meant I was over an hour late for my connecting travel. Delay kept increasing as I was waiting at Luton airport."

Pros: "On time and nice staff"
Cons: "No vegan options on menu other than crisps......."

Pros: "service"

Pros: "Mmmmm"
Cons: "Mmmm"

Pros: "Friendly competent staff."
Cons: "Lack of space between the seats."

Pros: "Quick flight."
Cons: "They threw a black man off the flight for being rude. He wasnt being rude. He was travelling with gf for romantic weekend in Amsterdam. Despite quite a few passangers speaking sensibly on his behalf and despite him apoligising to keep himself on flight. Clear racism!!!!"

Cons: "Lady at the counter was absolutely rude and digusting. She had no manners and customer service at all. She was screaming at people to place everything in one bag, instead of saying it calmly. Not the best start of your holidays at 6am."

Pros: "Speed of getting to the destination"

Pros: "Flight took off slightly late but landed at PMI roughly on time. I had the worst seat on the aircraft according to seat guru 31D which is the last row by the back door. But being the NEO 320 the seat was extremely comfortable and for someone who doesn't sleep on flights I nearly nodded off a few times. Knee room was ok but overall the seat was very comfortable and I could have easily spent a few more hours in that seat."
Cons: "Only problem was that the service trolley started at the front of the plane and it took a fair amount of time before it reached the last row, and being a fairly short flight by the time we finished our drinks the seat belt lights came on for landing."

Pros: "Crew, staff,"
Cons: "We were delayed 50 minutes and the seats are uncomfy with no legroom. It is quite squashed and makes it worse when people put their seat back in front of you even though there are spare seats throughout the rest of the plane."

Pros: "Arrived 10 minutes early at the stand. The seat next to me was empty."
Cons: "I have getting a bus from the plane to immigration. This seems to be the case at Zürich with Easy jet flights"

Cons: "3 hour delay"

Pros: "The only positive aspect of last night's flight was the helpful, friendly crew."
Cons: "When eventually called to the departure gate we were around an hour and a half delayed so 8.30pm rather than 7pm. We queued along a corridor down a stair case and into the gate itself. It was hot, stuffy and families with small children and pram/, pushchairs were left balanced on the steps. 2 ground crew eventually arrived. No announcements were made. Children cried and got restive as we waited and waited. Eventually we heard our plane arrive at the gate. No announcement from ground crew. We waited. People felt ill. we were called through and herded towards to exit door. We waited, we complained, some decided the train might be a better option."

Cons: "Flight left late. Hand luggage bag had to be checked in. I had to go straight to work after I Ianded so didn’t appreciate the extra 20 minutes wait at the luggage carousel. I was told the overhead lockers were full, which they weren’t."

Pros: "We got there fine :)"
Cons: "The flight was late which complicated things for us in Stockholm."

Pros: "Get what you pay for"
Cons: "Unfortunately there was a 45 minute delay before take-off"

Cons: "Easy jet late yet again, no food on board. This is becomming a typical occurance out if Luton and its just not good enough."

Pros: "The speed of the que was not to bad"
Cons: "Very unprofessional service from the lady that checked myself and my friend in. I had 2 very small bags with me. Not even reaching 15 kilos. Has I had problems with my big luggage I had to use to smaller bags. She said very rudely. "You paid for 1 bag, you will have to pay. Surely whatever the policy is. She could use her common sense and be more understanding as I told her the zip in my bigger bag wouldn't close. The smaller bags didn't even weigh 15 kilos. We then had to pay 38 pounds for absolutely nothing. After we paid She looked at the bags as if she knew she was wrong as they were so small it really didn't justify that amount of money. We payed then she said nothing and angrily told us to speak to customer services and get out of the que as there were more other ppl in line. I will never ever use easyjet again. Will go to British Airways or raynair. Easyjet greed for money is ridiculous."

Pros: "Staff on the plane, views of Switzerland."
Cons: "Flight was delayed twice, but we were at the boarding gate when found out, then given an incorrect time which was brought forward later. It was all confusing"

Pros: "Had a great seat, 2f and middle seat was empty so had plenty of room to lounge about"
Cons: "All was good"

Pros: "Paid for speedy boarding and it got us on the aircraft 2nd"
Cons: "No entertainment."

Pros: "Comfortable. Large plane"
Cons: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"

Pros: "Nice cabin crew"
Cons: "Delay due to late arrival then deicing. Food expensive and not much legroom."

Cons: "Too tightly packed. The legroom is disappearing."

Cons: "staff attitude bad and poor instruction, cant check in and waste of money!"

Pros: "The boarding was quick and efficient"
Cons: "The amount of seat space is very limited. I am 5' 8" and my knees were touching the seat in front of me and I had to sit almost all the flight with crossed arms as I had a middle seat. Cheap flight, cheap seats."

Pros: "Forget the flight, think where you’re heading!! Old Lisbon, Chiado, is well worth a visit. Almost seems like time stopped with all the architecture. People are friendly and not too pushy while selling you intems. Well worth a visit as a city break. B&B €25 for two per night!!"
Cons: "What would you expect from a great name? Still have to be disappointed! But while in Lisbon learn some words in Portuguese. They’re essential. If they see that that you’re making an effort, they’ll appreciate it more. Speak in foreign and straight away your price rises!"

Cons: "3 h delay"

Pros: "Excellent. Flight was on Time . Easy to board and no problems! Would fly easy jet again!"

Pros: "Waiting almost at the aircraft steps, it was frustrating to be told to go back to the lounge as there was a technical problem with the aircraft. easyJet managed to find a replacement aircraft and ended up leaving 40mins late, but arrived only 20min late. Had visions of being several hours late. For a low cost carrier the seats are fine and crew were very good, friendly and effort by Captain to be the visible face of easyJet in explaining the problems. So much better than Ryanair, clear difference in customer service, easyJet is more like scheduled carriers than low cost like Ryanair."
Cons: "Boarding is always difficult and poorly managed b6 the handling agent. The second time we boarded was a bit better, but real confusion over priority between disabled, passengers with children, speedy boarding etc. There is no entertainment on the aircraft, not even seat power."

Cons: "You definitely need more hot food for all the people at the back end of the plane other than that all good"

Pros: "Nothing"
Cons: "Flight late, priority boarding complete waste of money as it was a feee for all and unorganised to board the plane. I was sitting in seat 1f and they had already sold out of the breakfast I wanted to buy? How can that be when I was the first customer to serve. Appalling service Fromm easy jet overall."

Cons: "Took way to long to be served a drink and then had to rush my drink before landing"

Pros: "Smooth take-off and landing, no major issues on the flight to report."
Cons: "We were taken by coach to a plane bound for Paris and were than told to disembark, to be taken to the correct plane for Palma! In the process a mother and her son that were left on the wrong plane had to be collected, before we could take off, which delayed the flight by 45 minutes."

Cons: "What I do not like is that EasyJet always run late at least to Paris Charles De Gaulle You borrow steal and use other planes to plug holes created by poor planning or at least that is how it appears. Guessing that explains the recent press."

Pros: "The hot tea"
Cons: "The noisy children they were not controlled by there perants"

Pros: "Nice and helpful crews"
Cons: "Delay"

Pros: "left and landed on time"

Pros: "All of it"

Pros: "Was it a new plane? Seemed to be quite roomy for an Easyjet flight. Very quick security at Luton!"
Cons: "Boarding seemed really staggered instead of free flowing.like other flights, that is, a few people for on, it looked like it.was going to be a quiet flight, then a few more people for on, then heaps of people got on really late, so then there were problems with overhead space and people couldn't get past one another in the aisle... It was a bit of a shambles. Very slow passport control in Stockholm."

Pros: "Left on time, landed early. Quick boarding, quick disembarking."
Cons: "Most passengers had carry on put in the hold but there ended up being lots of room in the overhead lockers."

Cons: "Luton airport is undergoing renovation at the moment. It resembles more of a crowded bus station that an international airport. Very little seating and amenities. Worse still flight was delayed by an hour, another hour spent in this awful airport. We were called to gate 30 minutes before boarding and again very small waiting area with about 10 seats. Very uncomfortable journey"

Cons: "Delayed by 2h30"

Pros: "thank you"

Cons: "Boarding in Amsterdam was delayed and information was not available about it. The boarding gates did not have facilities for handicapped people on wheelchairs, or people with children in pushchairs, who had to carry them down through all the stairs to the boarding gate and then wait. They should be told in advance of those limitations and not allowed to take the pushchairs on the plane, I think."