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2019 Best Airlines
Discover the world's top-rated airlines in 2019
Not sure which airline to fly with on your next trip? The next time you visit an airline's website, check to see if it has earned KAYAK's coveted Best Airlines badge. Here are the year's best airlines according to airline reviews from travellers on KAYAK.
Best Crew
Best Airline
Best Boarding
Best Comfort
Best Crew
Best Entertainment
Best Food

Best Crew

A friendly hello can go a long way. Here are the top airlines in Europe for the category Best Crew.
1
SWISS
85.7%
"The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
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2
Lufthansa
84.4%
"The entire crew went above and beyond to ensure the most comfortable and enjoyable experience."
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3
KLM
82.7%
"Crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
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4
Scandinavian Airlines
82.3%
"Very friendly crew. Complimentary bottles of water. Comfortable blankets."
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5
Aegean Airlines
82.1%
"The crew was attentive, kind and welcoming."
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6
Turkish Airlines
81.6%
"It's always a pleasure to travel with Turkish Airlines."
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7
Austrian Airlines
81.6%
"Extremely happy with Austrian Airlines. From now on I will try to fly mainly with this company."
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8
Aeroflot
81.0%
"Amazing as always! Aeroflot is great!"
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9
LOT
80.7%
"Crew was very polite, smiling and accommodating"
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10
Aer Lingus
79.2%
"The crew are the friendliest, nicest crew."
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SWISS - No. 1 in Europe

Based on the number and quality of airline reviews and ratings from 2018, SWISS was identified as having routinely provided a superior experience to travellers in Europe.
Overall rating
7.8 Good
Based on 2,070 reviews
Boarding
79%
Comfort
76%
Crew
84%
Entertainment
72%
Food
74%
Overall
78%
2019 Best Airlines

About KAYAK's Best Airlines

KAYAK's airline ratings process was introduced to provide airline customers who use KAYAK with a platform to share their experience flying with different airlines. An airline must have a minimum Overall Rating of 6.1 and a minimum of 150 reviews published within the last year to qualify for consideration for KAYAK's Best Airlines. The current list of Best Airlines are based on ratings from KAYAK users in 2018.
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